Black Hole Weaponry poor customer service.

[Heredoggydoggy]

They make good barrels.  I just wish they were more honest with their delivery time.  On both barrels, the person who took my order said it would be 6-8 weeks.  The first barrel was delivered in a little over 6 MONTHS.  The second barrel was delivered a little more than 8 MONTHS, and that was after I emailed them saying that 8 moths to get a barrel was getting ridiculous.  I got an email right back saying that my order would be given top priority.  The barrel arrived a week later.  At the time, I was unaware of the move, so the delay was understandable.  I would not call either purchase bad customer service.  Just poor order delivery. 

[high country]

I have been in their old shop, in fact I sold him one of my machines.  They were a small operation with lots of work.  I can see not catching a call for a day or so....If my name is on the line,  I want to watch the line. It's easy to quote delivery times and easy to stick to them when everything goes well. ....add a bad batch of steel or a machine going down and suddenly the world is a different place.  I'm not defending misquoted lead times, but if you do much barrel shopping you will learn that none of the makers hit the mark very often on lead times.
Good product,  quick delivery or cheap......Pick one.

[carpsniperg2]

Well I decided to give it a go. I ordered 2 of the 4 barrels I planned on ordering. Says 8-10 weeks out so we will see. I have read on several other sites that order time has been slow but I am gambling because of the great reviews. I will update this when I have got them and get them built and run some rounds down range.

[bearpaw]

All I am saying is they did not even get the chance to provide you poor customer service and your posting about it online.

  seems that way to me too, sounds like nothing but a technical difficulty on their website 


seems like it would be more accurate if you titled the topic "wrong number on website"

[carpsniperg2]

Indeed it could be that now that we know that was the problem. I still feel it is poor customer service if I cant even get ahold of them. I guess that is up to the individual and that is the way I feel.

[GLShooter]

BHW is reporting a 10-12 week wait on barrels.  They just sold a huge amount with their SHOT Show special.  I got in a 458 SOCOM a few weeks ago and a 450  Bushmaster and bolt was delivered to my 'smith yesterday.  As soon as the uppers are opened up and built I should be having a good time.

I called them three times last week and the phone was aanswered every time with the number on their website

Greg