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Author Topic: Remington quilty is poor and customer service is worse  (Read 10959 times)

Offline Heredoggydoggy

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Re: Remington quilty is poor and customer service is worse
« Reply #45 on: February 18, 2014, 08:16:06 AM »
I don't think you can go wrong with a Savage.  They are one of the best shooting straight-out-of-the-box guns made.  I have an expensive CZ .17 HMR rifle, and it shoots no better than my Savage .17 HMR that cost 5 times less!  :twocents:
If it was easy, everybody would be doing it.

When Bernie Madoff did it, it's called a "Ponzi Scheme"
When Government does it, it's called "Social Security"

Offline suga

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Re: Remington quilty is poor and customer service is worse
« Reply #46 on: February 18, 2014, 08:53:06 AM »
I think this happens with any large manufacturer.  I've had it happen with two different rifle manufacturers - of which have been recommended in this thread.  One rifle is presently at the factory with issues that are similar to yours.  And has been there over three months.  With the lack of ammo to test accuracy pushing the timeline further back.  If Remington doesn't make it right within a reasonable time frame, then its time to move on. My  :twocents: for what its worth.
« Last Edit: February 18, 2014, 11:27:44 AM by suga »

Offline thinkingman

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Re: Remington quilty is poor and customer service is worse
« Reply #47 on: February 18, 2014, 10:24:20 AM »
Glad so many people like their Remmys......cause I won't buy one (rifle).  It is well known that for the money you can get a fare better rifle from other manufacturers.   :twocents:

One reason guys use Remington 700 actions for their custom builds is that they are so simple to rebarrel, and are accurate and reliable.  The weak link in the Remington action is the extractor on the bolt.  A gunsmith here in Wenatchee converts Remington bolts to use a Sako extractor.  And there are custom bolts available with an AR-15 extractor machined into it already.  Just depends on how much money you want to spend....  :chuckle:
The main reason is they were designed to manufacture cheaply using round stock.
Anyone with a lathe can turn/true/straighten the product.
That's why R700 is the 'gunsmiths' friend.
“The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser men so full of doubts.”
― Bertrand Russell

Offline Heredoggydoggy

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Re: Remington quilty is poor and customer service is worse
« Reply #48 on: February 18, 2014, 10:45:49 AM »
Glad so many people like their Remmys......cause I won't buy one (rifle).  It is well known that for the money you can get a fare better rifle from other manufacturers.   :twocents:

One reason guys use Remington 700 actions for their custom builds is that they are so simple to rebarrel, and are accurate and reliable.  The weak link in the Remington action is the extractor on the bolt.  A gunsmith here in Wenatchee converts Remington bolts to use a Sako extractor.  And there are custom bolts available with an AR-15 extractor machined into it already.  Just depends on how much money you want to spend....  :chuckle:
The main reason is they were designed to manufacture cheaply using round stock.
Anyone with a lathe can turn/true/straighten the product.
That's why R700 is the 'gunsmiths' friend.

 :yeah:  And how easy it is to switch barrels...
If it was easy, everybody would be doing it.

When Bernie Madoff did it, it's called a "Ponzi Scheme"
When Government does it, it's called "Social Security"

Offline Fishmasterdan

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Re: Remington quilty is poor and customer service is worse
« Reply #49 on: February 18, 2014, 01:03:05 PM »
Tried to call customer support again for my lost gun. I was on hold for 22 min no answer, lunch break over!!! GRRR 

Offline SFD2015

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Re: Remington quilty is poor and customer service is worse
« Reply #50 on: February 18, 2014, 01:37:12 PM »
I LOVE my Remmy 870 Shootty and for the record I think it is the best shotgun I have ever fired.

My hunting rifle was a cheapo combo package that I got at GI Joes (Man I miss that store). A .300 win Mag Remington 770 with a Bushnell scope. The stock is molded plastic. 3 years ago (well after the warranty) my Sling attachment (again molded plastic) busted during an epic miss on a VERY nice 4 point black tail. Made for a crappy season of rifle carrying. I contacted Remitting via email and to be frank, I was not very nice. In fact I would say that I was down right rude... I was pissed actually. I expected more from Remington, even if I only spent a few hundred bucks on the rifle. They got back with me within 2 hours asking for the serial number and my home address to ship me a new stock. I was more than a little surprised.

I was VERY satisfied and VERY impressed with how they handled the whole situation. Having said that, my initial email included a link to the Story about the 700 having issues with firing after the safety. So Remington was still reeling from a bad PR campaign, and that may be why I got good customer service.

Even after all that, my next hunting rifle will be a browning.
IAFF 27
VFW, NRA, RMEF

Offline CouesFanatic

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Re: Remington quilty is poor and customer service is worse
« Reply #51 on: February 18, 2014, 02:22:45 PM »
Buying a Remington 770 in a 300 win mag is like buying a chevy turbo diesel engine and putting it in a geo metro and expecting the geo metro to not break.

My Remington 700 .223 shoots ridiculously accurate. I can put bullet after bullet into the same exact hole at 100 yards.

Offline Fishmasterdan

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Re: Remington quilty is poor and customer service is worse
« Reply #52 on: February 25, 2014, 06:35:38 AM »
Update;
Still no gun. I did manage to get ahold of Freedom Group AKA remington. They said they gun is fixed under warranty but would not answer any of my questions like. Where is it? What did you do?

So apparently the gun is "fixed under warranty" but is still lost.
It took 5 calls and over 60 minutes of being on hold to get a lame ass answer.  :dunno:

 


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