I LOVE my Remmy 870 Shootty and for the record I think it is the best shotgun I have ever fired.
My hunting rifle was a cheapo combo package that I got at GI Joes (Man I miss that store). A .300 win Mag Remington 770 with a Bushnell scope. The stock is molded plastic. 3 years ago (well after the warranty) my Sling attachment (again molded plastic) busted during an epic miss on a VERY nice 4 point black tail. Made for a crappy season of rifle carrying. I contacted Remitting via email and to be frank, I was not very nice. In fact I would say that I was down right rude... I was pissed actually. I expected more from Remington, even if I only spent a few hundred bucks on the rifle. They got back with me within 2 hours asking for the serial number and my home address to ship me a new stock. I was more than a little surprised.
I was VERY satisfied and VERY impressed with how they handled the whole situation. Having said that, my initial email included a link to the Story about the 700 having issues with firing after the safety. So Remington was still reeling from a bad PR campaign, and that may be why I got good customer service.
Even after all that, my next hunting rifle will be a browning.