just thought id throw this out there. my bushnell elite 6500 was having a problem with its vertical adjustment, so about one month ago i sent it back to the factory, just filled out their online form, printed it and stuffed it in box with the scope. couldnt find my receipt, didnt know if that was going to be a problem. had not heard from them yet, then UPS came yesterday and dropped off a brand new scope. pretty cool, fast turnaround, no hassle, didnt even fix the old one, just sent a brand new one. pretty happy.