Blade Chevrolet

[Gobble Doc]

Does anyone have any good or bad service experiences from Blade in Mt. Vernon?

I ask because I'm having discussions with them and I'm curious what other people's experiences are. 

[rideorange]

no negatives, have probably bought 20 vehicles ( new ) from them, currently ford has had a better package for my needs, you should be fine

[coachcw]

I've bought a few trucks from eric Adams up there . he's a good guy. not sure about there service dept

[Gobble Doc]

Thanks guys.  It's the service department that I'm wondering about. 

Does it seem like a truck purchased new and just over 5 years old and 50K miles should need a new torque converter and rebuilt transmission?  It has been regularly serviced and not driven hard. 

[wildmanoutdoors]

Definately not! Unless its towed allot? Is his a Duramax and Allison combo?

[Gobble Doc]

My father in law passed away several years ago and it now belongs to my mother in law.  She is older and is being told that she will need to pay a lot of money for these transmission repairs.  There was also a transmission seal that had to be repaired this last November which also cost a lot of money. 

[Sandberm]

So you think they are taking advantage of a little old lady?

[JKEEN33]

I have a 2000 GMC 1500. Love the truck but hate the transmission in these. I have had 3. I did get around 100,000 out of each one. It was roughly 3000 to purchase and replace the transmission from the dealer if that helps.

[Gobble Doc]

I am mainly just trying to figure out if it is typical and par for the course for a 5 year old Chevy with 50K miles to need a rebuilt transmission and torque converter.  I don't have any reason to believe there is any bad intent on their part.  But I am curious what people think about something like this going wrong with a fairly new truck with low miles. 

[smdave]

I have purchased from them with good transactions. Never used service.

You could always take it somewhere else for second opinion. Don't tell the other shop anything except you want it looked at.

Sent from my C771 using Tapatalk 2

[Gobble Doc]

Good ideas.

I need to go find out if the factory warranty for powertrain is 3 yr, 30K or 5 yr, 100K. 

[coachcw]

Should have a 100k warranty on the powertrain .

[coachcw]

Yes it should be a five year from purchase or 100000 mile warranty .,the transmission seal that was replaced last year should have been covered .

[jackelope]

Coming from a dealership service advisor(me). She should call Chevrolet customer assistance. Explain the scenario. The truck should have a 5 year 100k powertrain warranty on it. Is she the original owner? I'd bet if it's over 5 years they might do something to help out. Maybe charge her a deductible and fix it under warranty. I'm not a GM guy anymore so I don't know what their transmissions are like. We see "weird" stuff like that a lot. Stranger things have happened. 

[singleshot12]

Had an ex gfriend that worked there. They got her hooked on coke if that helps or tells ya anything

[jackelope]

The dealership got her hooked on coke? Please expand.

[stromdiddily]

 

Yeah what?

[singleshot12]

The dealership got her hooked on coke? Please expand.

That's what she claimed and the reason she had to quit but that was 20 yrs ago

[Special T]

**Wife here** The one time we went to check out a vehicle there they let us take the vehicle for a test drive without taking a copy of our licenses and the salesman was DRUNK! Sorry unprofessional, no thanks and never went back.   

[CAMPMEAT]

Thanks guys.  It's the service department that I'm wondering about. 

Does it seem like a truck purchased new and just over 5 years old and 50K miles should need a new torque converter and rebuilt transmission?  It has been regularly serviced and not driven hard.

Should have a 100,000 mile powertrain warranty.    OOPS, saw jackelope already mentioned it......

[xxlx7]

I'm a service adviser at a different dealership, not chevy, have her find out the date of first use, if she bought it new, it would be the day she signed paperwork for it. 5 year 100k warranty dates to that date. At our store, depending on the situation, if the vehicle has been serviced regularly at our store/like dealership they will usually extend a helping hand, because loyalty is huge in the business. As for that issue, I've seen transmissions fail at 5k miles, you just never know. I brought my wife's trailblazer there, I had an extended warranty and they tried to tell me a repair that had to be done was maintenance, not repair. I laughed, told him who I was and where I worked, called the contract myself, and then it was magically covered.. I sure hope it gets taken care of or at least explained to you.

[CAMPMEAT]

Off a little here. My 2011 Silverado, bought new, motor took a poop with 37,000 miles on it. Covered.

[Gobble Doc]

Thank you everyone.  I will be calling tomorrow on her behalf.  I am hoping they can explain things clearly and then do the right thing.  I will let you know how it all turns out. 

[jackelope]

The kicker will be to know the original in service date. If it is over 5 years, she may be out of luck. Do not hesitate to call GM customer assistance though either way.

[dewandgin]

Thank you everyone.  I will be calling tomorrow on her behalf.  I am hoping they can explain things clearly and then do the right thing.  I will let you know how it all turns out.

PM me the last 8 digits of the VIN and I can tell you the in service date and when the warranty expires. By all means take it and get another estimate. Then if it needs transmission work call 1-800-222-1020 (GM customer assistance) and tell them the story. If you need any help shot me a PM and I will coach you.

[steeleywhopper]

My chevy is a 94 with 280000 miles and no major issues other than getting real tired. These stories of new rigs burning trannies and blowing motors at such low mileage really makes me wonder if it really is a crap shoot buying new anymore. I need a new rig soon and I hope I end up with one that has treated me as good as my current truck.

[Gobble Doc]

Thanks guys.  She is negotiating with a GM customer rep now.  I think they are making an offer to possibly put in a new torque converter and a rebuilt tranny and charge her somewhere in range of $1-2K.  On one hand it seems like really low miles to have these kinds of problems.  On the other hand it is technically out of warranty so to not have to pay the full $3500 is a good thing. 

[Buckmark]

My chevy is a 94 with 280000 miles and no major issues other than getting real tired. These stories of new rigs burning trannies and blowing motors at such low mileage really makes me wonder if it really is a crap shoot buying new anymore. I need a new rig soon and I hope I end up with one that has treated me as good as my current truck.

Wow, if you have 280k and have not had to rebuild/replace the trans or fuel pump you are an exception to the rule.
But for every person who has a problem at 50k or less there is always the oppisite that goes 280k with no problems.

[jackelope]

My chevy is a 94 with 280000 miles and no major issues other than getting real tired. These stories of new rigs burning trannies and blowing motors at such low mileage really makes me wonder if it really is a crap shoot buying new anymore. I need a new rig soon and I hope I end up with one that has treated me as good as my current truck.

My grandfather bought a '94 k2500 Chevy truck. It was in the dealership 11 times before it had 10k miles on it for a driveline vibration. They couldn't fix it. He lemon law'd it. He bought a new one. It had 3 injection pumps put in it. 2 under 30k miles and 1 under 100k.
I used to run the Fiat service dept in Kirkland. I replaced 5 MANUAL transmissions in those cars under 1k miles on 5 different cars.
My guys here at Ford have replaced probably 30 of the dual mass clutch drums in the new Focus in the last 12 months.
My point is...cars are machines. They all break. It's why they come with a warranty and why there are service departments all over the place to fix them.
 

[Gobble Doc]

Follow-up.  Looks like it will cost $1500 to replace the torque converter and put in a rebuilt tranny.  This is in addition to $1100 for a transmission seal 4 months ago. 

Thanks everyone for your suggestions. 

[xxlx7]

One thing to make sure. Are you getting a rebuilt transmission or a used transmission? We deal with alot of warranty companies that won't do reman transmissions. I hope your dealing with chevy direct on this. I put a used trans in a tundra and a thousand miles later it came back with another bad trans, warranty company sent another used trans, customer traded it in at blades I think, white tundra with a deer smasher bumper on front.

[Gobble Doc]

The transmission is supposed to be some kind of a certified rebuilt unit with something like a 3 year 36,000 mile warranty.


After all this I'm feeling pretty satisfied with my 2003 Tacoma with 285,000 on it and the only thing it has needed was a new battery last year.  I just change the oil.  I guess I can thread jack my own thread by bringing up that I use synthetic Mobile 1 in it.  Obviously no debate to be found about synthetic oil.   

[jackelope]

It's going through General Motors as a warranty claim. She'll be getting a factory reman trans. SRTA is what they'll call it. Service Replacement Transmission Assembly. GM will not send a used transmission. No manufacturer will. A fly by night aftermarket service contract company will. When you sign up for those extended warranties, one of the clauses you sign for acknowledging is that thEy have the right to utilize used parts. One of the benefits to this is she will have the full warranty on that reman transmission. Coach will probably know what it is, but it's probably something like 5 year 100k miles or 3 years unlimited or something like that. Glad to see gm stepped up to help out. 

[jackelope]

After all this I'm feeling pretty satisfied with my 2003 Tacoma with 285,000 on it and the only thing it has needed was a new battery last year.  I just change the oil.  I guess I can thread jack my own thread by bringing up that I use synthetic Mobile 1 in it.  Obviously no debate to be found about synthetic oil.   

I've got 200k on my Chevy engine and it's never seen a drop of synthetic. It has seen OCD oil changes every 3-4k miles though.

[Gobble Doc]

SRTA, you're right!  Thanks for the information. 

Boy, I got to get my oil changed.  It has been too long.