Blade Chevrolet

[jackelope]

The dealership got her hooked on coke? Please expand.

[stromdiddily]

 

Yeah what?

[singleshot12]

The dealership got her hooked on coke? Please expand.

That's what she claimed and the reason she had to quit but that was 20 yrs ago

[Special T]

**Wife here** The one time we went to check out a vehicle there they let us take the vehicle for a test drive without taking a copy of our licenses and the salesman was DRUNK! Sorry unprofessional, no thanks and never went back.   

[CAMPMEAT]

Thanks guys.  It's the service department that I'm wondering about. 

Does it seem like a truck purchased new and just over 5 years old and 50K miles should need a new torque converter and rebuilt transmission?  It has been regularly serviced and not driven hard.

Should have a 100,000 mile powertrain warranty.    OOPS, saw jackelope already mentioned it......

[xxlx7]

I'm a service adviser at a different dealership, not chevy, have her find out the date of first use, if she bought it new, it would be the day she signed paperwork for it. 5 year 100k warranty dates to that date. At our store, depending on the situation, if the vehicle has been serviced regularly at our store/like dealership they will usually extend a helping hand, because loyalty is huge in the business. As for that issue, I've seen transmissions fail at 5k miles, you just never know. I brought my wife's trailblazer there, I had an extended warranty and they tried to tell me a repair that had to be done was maintenance, not repair. I laughed, told him who I was and where I worked, called the contract myself, and then it was magically covered.. I sure hope it gets taken care of or at least explained to you.

[CAMPMEAT]

Off a little here. My 2011 Silverado, bought new, motor took a poop with 37,000 miles on it. Covered.

[Gobble Doc]

Thank you everyone.  I will be calling tomorrow on her behalf.  I am hoping they can explain things clearly and then do the right thing.  I will let you know how it all turns out. 

[jackelope]

The kicker will be to know the original in service date. If it is over 5 years, she may be out of luck. Do not hesitate to call GM customer assistance though either way.

[dewandgin]

Thank you everyone.  I will be calling tomorrow on her behalf.  I am hoping they can explain things clearly and then do the right thing.  I will let you know how it all turns out.

PM me the last 8 digits of the VIN and I can tell you the in service date and when the warranty expires. By all means take it and get another estimate. Then if it needs transmission work call 1-800-222-1020 (GM customer assistance) and tell them the story. If you need any help shot me a PM and I will coach you.

[steeleywhopper]

My chevy is a 94 with 280000 miles and no major issues other than getting real tired. These stories of new rigs burning trannies and blowing motors at such low mileage really makes me wonder if it really is a crap shoot buying new anymore. I need a new rig soon and I hope I end up with one that has treated me as good as my current truck.

[Gobble Doc]

Thanks guys.  She is negotiating with a GM customer rep now.  I think they are making an offer to possibly put in a new torque converter and a rebuilt tranny and charge her somewhere in range of $1-2K.  On one hand it seems like really low miles to have these kinds of problems.  On the other hand it is technically out of warranty so to not have to pay the full $3500 is a good thing. 

[Buckmark]

My chevy is a 94 with 280000 miles and no major issues other than getting real tired. These stories of new rigs burning trannies and blowing motors at such low mileage really makes me wonder if it really is a crap shoot buying new anymore. I need a new rig soon and I hope I end up with one that has treated me as good as my current truck.

Wow, if you have 280k and have not had to rebuild/replace the trans or fuel pump you are an exception to the rule.
But for every person who has a problem at 50k or less there is always the oppisite that goes 280k with no problems.

[jackelope]

My chevy is a 94 with 280000 miles and no major issues other than getting real tired. These stories of new rigs burning trannies and blowing motors at such low mileage really makes me wonder if it really is a crap shoot buying new anymore. I need a new rig soon and I hope I end up with one that has treated me as good as my current truck.

My grandfather bought a '94 k2500 Chevy truck. It was in the dealership 11 times before it had 10k miles on it for a driveline vibration. They couldn't fix it. He lemon law'd it. He bought a new one. It had 3 injection pumps put in it. 2 under 30k miles and 1 under 100k.
I used to run the Fiat service dept in Kirkland. I replaced 5 MANUAL transmissions in those cars under 1k miles on 5 different cars.
My guys here at Ford have replaced probably 30 of the dual mass clutch drums in the new Focus in the last 12 months.
My point is...cars are machines. They all break. It's why they come with a warranty and why there are service departments all over the place to fix them.
 

[Gobble Doc]

Follow-up.  Looks like it will cost $1500 to replace the torque converter and put in a rebuilt tranny.  This is in addition to $1100 for a transmission seal 4 months ago. 

Thanks everyone for your suggestions.