...no more kesslerings!

[Jerome]

I live not even two miles from kesselrings and i havent been in there in 7 years.  I got tired of the too good for you attitude they give off. 

[hunterbuilder]

Well, I use to live just a few miles from there as well for 17 years. I've purchased a few guns and ammo there. In all the years I've been going there it's been the same crappy attitude service. Waiting by the counter and being ignored. Once you do get a guy, he does stay with you but ignores everyone else, just like you were ignored. Never once did anyone there say "Someone will be right with you" or anything to that effect. Thats my 

[50CalJim]

I Gotta concur with what everybody else is saying, There's been times when I've gotten in and out of Kesselerings pretty fast but on the flip side there has been times where I put items on the counter waiting to pay and they'll just totally blow me off while they *censored* with someday not more than 5 feet away. I've spent a fair amount of coin there but I'm done with them.

[KeithKesselring]

Since my dad retired a couple of years ago the store has been on autopilot.  I am taking control of the everyday operations from my brother.  Our customer service has been poor, I'm in agreement.  There is no excuse for the type of treatment customers on this thread received. 

I cannot guarantee that things will be fixed overnight, but i can tell you our problems are being address.  Some of you could probably care less as we've broken the last straw. 

I'd like to reach out to Bscman in Sedro Woolley to call me 360 724-5841 ext 3, i will refund your purchase.

Keith Kesselring

[Wea300mag]

Thanks for the reply Keith and welcome to the site. You might even look into becoming a site sponser, it's very inexpensive. I have been a customer of your store for years and am definitely willing to come back after that reply. I don't think you could have answered this thread any better.

[Ray]

I bought a nice revolver from that shop this spring. I have had great customer service each time I have been in there. 

[50CalJim]

Thanks for responding Keith,I really hope what you say comes true.I'd be more than happy to bring my business back to Kesselerings. :tup:Good luck

[Hunting Cowboy]

I am impressed with Keith Kesslerings response here. I don't know Keith, but he sounds like a stand up guy.

Our family has a history with Kesselrings Gun Shop. And although we have purchased firearms there through the years, we wouldn't be considered frequent customers. My dad always always went to Kesselrings for all of his firearm and ammo needs. He speaks highly of Ron to this day. My first rifle, (among others) was purchased there. as were both of my sons rifles.

One of my favorite experiences as a young man was when Ron Kesselring gave me a lot of personal attention when I ordered a new Pacific Research (Rimrock) composite stock for my Remington Model 700. I paid almost as much as I spent on the rifle......Anyway, Ron spent time showing me what a great product it was and why. But, I too have noticed an attitude on a couple of occasions that didn't sit well. Not often, but enough to make you think about wanting to go back.

For years Kesselrings have been instrumental when it comes to donating firearms to various sports/conservation banquets and for that I applaud them. For most of these banquet/auctions, those rifle and shotgun raffles are among the highlight of the evening and are probably responsible for much of the fund raising for these conservation groups.

I applaud Keith's response and his efforts to address the concern.

[billythekidrock]

I would like to echo the last few comments.
I don't know Keith Kesselring or even know where his store is located, but it takes a serious businessman to admit they may have slipped on customer service. I hope his post will have those that had a bad experience reconsidering and maybe they can give the shop another chance. We can't have enough local sporting good stores.

[kingsalmonkllr77]

Definitely support your local family owned buisnesses even if you have to pay a little more.  And Keith I would have to agree with the report of your customer service being poor but the fact of the matter is that your store has more of everything than most and everybody who works there is very gun savy.  Doesn't mean the service can be crappy but I will always shop there if what you say is true. 

[jeepasaurusrex]

I shot Keith an Email the other day alerting them of this thread. I figured if no one tells someone that there is something wrong, they may never notice it. Ever heard of the boiled frog syndrome? Keith, thank you for responding to my Email. I didn't post anything on here after receiving it, I figured I would let you guys take the first step. Thanks for stepping up. If there is anything we don't need now, is a gun source having difficulty.

[jackelope]

where's bscman?

seems deserving of a response from him.
good on you, mr. kesselring. customer service will make or break a retail business, especially these days. hopefully you can get a handle on the issues in your shop and get everything put back together.

[fremont]

I'm sure their employees get sick and tired of all the wanna bees and bubba hunters that come in there now,but still that's no excuse,they need to practice better service and morale.

Spot on.  I'm always sympathetic when I overhear the simpleton questions that get asked of these guys, but, hey, you're in the customer service business, so play along....politely.  Unfortunately, countermen tend to throw the rest of us in with the wankers.

[uncoolperson]

It was a pain to get someone that really wanted to help you.

yup, you either got the guy that was super excited, or one of the 5 that couldn't care if you had a heart beat. while fighting with 50 people get some service.

awesome shop, prices are steep, service is normally terrible.

I'll go there when it's for a specific reason, otherwise I'll drive a little further or just wait the week to get it online.

edit: I should add, if you do find someone willing to help out, they will stick with you for hours to make sure you have exactly what you need/want.

Just go to Dave's Sports Shop up in Lynden, they will treat you much better.

good prices, every employee there will huddle and try to answer your question or find an answer.

[KeithKesselring]

I'd like to ask for some constructive criticism on how to improve our customer service?  Some have already shared their personal experience shopping in our store. 

If you don't have any suggestions, maybe share with me a negative experience you had while shopping.  I'm committed to improvement and very open , so let it rain. 

Thank you for your time.

Keith