...no more kesslerings!

[Bscman]

For me, that is...I'm through with these guys.

I'll give them credit for having a large selection and some helpful staff...but I've been mis-treated too many times. Today was the straw that broke the camels back--and too bad for them, as I was planning to go back Thursday and pick up a CZ Rami and XD09.

Anyway, my story.

I picked up 4 boxes of Magtech .380acp for plinking...the shelf was marked $12.50. Each box was individually stickered $12.50. However, at the register they rang up $13.99.

I pointed out the error, and the guy gave me a pained stare and said, "You must have dug to the back of the pile for the old boxes with the old price!" He swiped my card and said "Sign here!"

My rebuttle was simple and clear, "No sir, the sticker on the shelf say $12.50 as well. They are all marked at this price."

Rather than agreeing with the customer, or even walking around the counter 5 whopping steps to the display, he told me again they were $13.99...and with a tone as though he was calling me a liar.

Needless to say, the ammo is still on the shelf and I have no reason to go back....
Since this guy argued over $2.50 per box on a handful of ammunition, he cost himself a $569 cash sale.

I'll take my purchases to Sportsman's Warehouse or to the internet.
These guys aren't worth the drive to me...not now!

I have very little tolerance for shops that mistreat their customers.

End Rant...

[O_mykiss]

Same old story, different day. You'll have to take a number and get in line with the others. Complacency is king there.

It occurs to me that unless the staff knows you, or you have what you want with cash in hand you can barely get some service, and even then it's obviously a stretch.

Maybe they're tired of dealing with all the gun-petter types and don't care anymore. Who knows? I want to like going there, but they seldom come through with the service they need to compete with SW and Cabela's. I avoid the place unless neccessary.

[saylean]

Crappy. Maybe the guy was having an off day. Everytime I have been there, they've been cool. Bought my .300 wsm Tikka and scope there....went to get a sling and was told, "the slings on us".

[tlbradford]

I work with one of the owners (the kids run the place while the old man enjoys his retirement).  If you let me know the employees name I will pass your story along.  Please PM me.

....no, I can't get anyone a better deal.

[boneaddict]

Those were kind of my thoughts.  As a supervisor, I often want to club someone to death, but unless I know about it, can't do anything.

[thinkingman]

Same old story, different day. You'll have to take a number and get in line with the others. Complacency is king there.

It occurs to me that unless the staff knows you, or you have what you want with cash in hand you can barely get some service, and even then it's obviously a stretch.

Maybe they're tired of dealing with all the gun-petter types and don't care anymore. Who knows? I want to like going there, but they seldom come through with the service they need to compete with SW and Cabela's. I avoid the place unless neccessary.

Yup.
I got tired of going in there.
It was a pain to get someone that really wanted to help you.
I also wondered why some of their used guns were priced where I could buy a new one online.
I like to support the locals but there is a limit.
Too bad, they're a huge shop and huge inventory.
It will be sad to see them go.

[shanevg]

Just go to Dave's Sports Shop up in Lynden, they will treat you much better.

[ebusa]

"It was a pain to get someone that really wanted to help you."

[/quote]

Aint that the truth!!!!

[jjhunter]

I wanted to buy a Cooper Montana .243.  I called Cooper Arms to get a list of authorized dealers in the area.  Kisselrings was one of them so I called to ask whether or not they had one before I drove over.  The guy behind the gun counter was obviously annoyed at having to check on a caliber for me so I told him "nevermind".  It must be nice to turn away good business because you are "too good" to check on a price or caliber!

[broken-arrow]

It has been 6 years since I have gone to Kesselrings even though they are in my back yard! I can get ignored and disrespected at home by my kids....  

[singleshot12]

It's been 20+ years that kesslerings starting loosing their personal service. They used to offer good fair deals too. That's what usually happens when a business get busier and bigger. Alot of it too is I'm sure their employees get sick and tired of all the wanna bees and bubba hunters that come in there now,but still that's no excuse,they need to practice better service and morale.

[smdave]

They are real good at not helping people, I have stood there before politely waiting my turn only to have someone else walk up at the perfect moment and the guy behind the counter says to them can I help you to them and not me.

I was in there once to get some bullets for one of my pistols and they told me flat out that the gun did not exsist, I went out to the car and got it. They still could not help me they had no clue.

Dave

[addicted]

I was in there once to get some bullets for one of my pistols and they told me flat out that the gun did not exsist, I went out to the car and got it. They still could not help me they had no clue.

Dave

  thats what happens when you collect rare wheel guns lol

[Kent Hunter]

Same with me. I haven't been back up to their shop in years and never will. All of my weapon business goes to Federal Way Discount Guns. Moe and his staff are all very pleasant to do business with and they have the very best prices of anyone around here (Seattle and southward). I urge you to take a relaxing drive down this way and check them out. You won't be dissapointed.

[jeepasaurusrex]

I used to live about a 1/4 mile from there. I dont know what stick they have up their butt, but customer service seems to not be a business trait. The last time I bought anything there was when I bought my wife a Remington 700 for her birthday. They wanted to charge me extra for mounting the scope and bore sighting it, even after I refused the service. I walked out with the rifle and have never been back.