Free: Contests & Raffles.
Quote from: jrebel on January 21, 2015, 05:42:56 PMQuote from: sirmissalot on January 21, 2015, 05:21:39 PMQuote from: Michelle_Nelson on January 21, 2015, 05:10:21 PMQuote from: KFhunter on January 21, 2015, 04:27:24 PMQuote from: jnutzalot on January 21, 2015, 03:11:09 PMUpdate 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.This will be the runaround phase of dealing with a customer complaint. Let us know when you're done with this and get to the customer retribution phase. If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers. This may very well be requested time off by the employee. If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc. I see no fault in this. The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions. You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.[/b]I'm not sure excuses are being made. As most situations.....there is fault to be had by both parties. The OP left his meat there for 3 months and is now giving a one sided story. We don't (and probably never will) have the butchers side of the story. If the situation came up 2-4 weeks after dropping off the elk, maybe there would be more credibility to the OP's story....but lets face it, who leave meat at the butcher for 3 months and expects a good outcome. As a sportsman this should have been dealt with months ago. Now for the butcher.....he has a responsibility to the customer. If the elk showed up spoiled or a mess, he should have not taken it in. Being that he took it, I will make the assumption that it was viable, decently cleaned meat / carcass. The OP should have received his meat in a timely fashion and in the cuts he requested. Being that he didn't it should be made right. I don't respect business that play "pass the buck" (pun intended ) to avoid the situation. With that said, it would be a lot harder to "pass the buck" if it was dealt with in a more timely fashion. Hope it all works out...but lets face the facts. It is probably not going to be resolved (again because this is three months after the fact) and the OP has learned a very hard but valuable lesson. Butcher your own meat. Now wait a minute, I didn't just drop of my elk and forget about it for 2 months (it was 2 months not 3). I was told it would be ready in 3 weeks because they were busy. So...1) I contracted them at 3 weeks and asked if my order was ready (they never attempted to contact me). At that time they took my information so they could check on my order but never called me back. (week 3)2) I contacted them at the start of the following week and received their message machine during normal business hours, I don't leave a message. I figure they still aren't done. My friends tell me not to worry. (beginning of week 4)3) I contacted them again at the end of the week and received their message machine again, I leave a message stating, "it's now been a month and I haven't received my meat" or something to that extent. (end of week 4)4) I call the following week and get someone on the phone. I give them my name and they say they don't see my ticket up and that I had a bunch of orders ahead of me but they will be working all weekend to get caught up on orders, blah, blah, blah - It should be ready in 1-2 weeks. (week 5)4) The following week I call and my call does not go through - I get one of those phone company error messages. Later I find out their card machine shares a line with their main line so maybe that is why.5) I call again later that day and get the same error message. I start to worry they went out of business or something. (Week 6, it's now been a 1.5 months)6) I call again the following week and get a their message machine again, It's mid morning and I figure maybe they aren't in yet, or not answering their phone as usual. (beginning of week 7)7) I call back mid week and get a hold of the manager, tell him how long I have been waiting, and he tells me my Elk is up and being worked on and they will call me as soon as it is ready. (week 7)8 ) A week goes by and they call and leave a message on my voice mail that my elk is ready. (week 8 ) I made massive attempts to try to contract them by phone. This butcher is 2 hours from where I live, so it's not like I can just swing by his shop on a whim and find out what's going on. This is my third year hunting, so maybe I was ignorant and should have flipped out after a month went by without getting my meat back. After all it only took 2 weeks to get my deer back from my local butcher and that included smoked sausage and summer sausage....One thing is for sure though, no matter what the outcome this will be the last time I take my animal to a butcher. I'm going to take the advice of people on here and invest in my own processing equipment. In the end I could have forgave how long it took if my order hadn't been messed up in every way possible.
Quote from: sirmissalot on January 21, 2015, 05:21:39 PMQuote from: Michelle_Nelson on January 21, 2015, 05:10:21 PMQuote from: KFhunter on January 21, 2015, 04:27:24 PMQuote from: jnutzalot on January 21, 2015, 03:11:09 PMUpdate 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.This will be the runaround phase of dealing with a customer complaint. Let us know when you're done with this and get to the customer retribution phase. If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers. This may very well be requested time off by the employee. If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc. I see no fault in this. The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions. You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.[/b]I'm not sure excuses are being made. As most situations.....there is fault to be had by both parties. The OP left his meat there for 3 months and is now giving a one sided story. We don't (and probably never will) have the butchers side of the story. If the situation came up 2-4 weeks after dropping off the elk, maybe there would be more credibility to the OP's story....but lets face it, who leave meat at the butcher for 3 months and expects a good outcome. As a sportsman this should have been dealt with months ago. Now for the butcher.....he has a responsibility to the customer. If the elk showed up spoiled or a mess, he should have not taken it in. Being that he took it, I will make the assumption that it was viable, decently cleaned meat / carcass. The OP should have received his meat in a timely fashion and in the cuts he requested. Being that he didn't it should be made right. I don't respect business that play "pass the buck" (pun intended ) to avoid the situation. With that said, it would be a lot harder to "pass the buck" if it was dealt with in a more timely fashion. Hope it all works out...but lets face the facts. It is probably not going to be resolved (again because this is three months after the fact) and the OP has learned a very hard but valuable lesson. Butcher your own meat.
Quote from: Michelle_Nelson on January 21, 2015, 05:10:21 PMQuote from: KFhunter on January 21, 2015, 04:27:24 PMQuote from: jnutzalot on January 21, 2015, 03:11:09 PMUpdate 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.This will be the runaround phase of dealing with a customer complaint. Let us know when you're done with this and get to the customer retribution phase. If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers. This may very well be requested time off by the employee. If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc. I see no fault in this. The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions. You don't think the owner would be concerned a customer didn't receive his meat for over two months? The owner shouldn't be clueless, he/she should have have known if there was a box of meat that had been sitting in his freezer since November. He/she should also be concerned that a customer received rancid meat from his shop... You see no fault in this? Amazing how people will continually make excuse after excuse.
Quote from: KFhunter on January 21, 2015, 04:27:24 PMQuote from: jnutzalot on January 21, 2015, 03:11:09 PMUpdate 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.This will be the runaround phase of dealing with a customer complaint. Let us know when you're done with this and get to the customer retribution phase. If this is the employees weekend or this is a seasonal employee and he is currently laid off for the season, this is the "employees" time not his employers. This may very well be requested time off by the employee. If it is requested time off he may not be home, he may be out of town, funeral, visiting family, who knows.The Owner quite possibly wants to find the customers paperwork/cut ticket and find out from the employee what his side is. The condition of the animal when it came in, any spoiled meat they encountered, etc. I see no fault in this. The owner is probably trying to be prepared for dealing with an upset customer, he wants all his ducks in a row so he can answer his questions.
Quote from: jnutzalot on January 21, 2015, 03:11:09 PMUpdate 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.This will be the runaround phase of dealing with a customer complaint. Let us know when you're done with this and get to the customer retribution phase.
Update 2: The Butcher did not call me back all day, again! I had to call back and the Manager once again gave me the runaround about the supposed employee that botched the order...My patience has about ran out at this point. He promises to call me tomorrow at 10:00 to settle this up. We'll see what happens, this is such a joke.
Quote from: Hunterman on January 21, 2015, 08:36:01 PMWho was this so called butcher, and what town? You got hosed on your elk. No way in hell would I let some twit keep my elk longer than 3 weeks. A lot of things went way too wrong with this elk. There is not a thing you can do about it. Your elk rotted. Unfortunately this is one bad ending to an otherwise great hunt, and a great elk. I hope you took care looking for a taxi for your mount. Make sure you check out their business practice. Just like the butcher you used, they make more excuses than honor.Hunterman(Tony)I took it to Cedar River Taxidermy in Enumclaw. I saw that several people had recommended him in the taxi thread, I was also able to physically see several of his pieces and they were all extremely well done.
Who was this so called butcher, and what town? You got hosed on your elk. No way in hell would I let some twit keep my elk longer than 3 weeks. A lot of things went way too wrong with this elk. There is not a thing you can do about it. Your elk rotted. Unfortunately this is one bad ending to an otherwise great hunt, and a great elk. I hope you took care looking for a taxi for your mount. Make sure you check out their business practice. Just like the butcher you used, they make more excuses than honor.Hunterman(Tony)
This is what my Butcher had to say on the subject.ME: Hey, question for you.My Butcher: Hi MichelleME: Is it a common thing for Butchers to freeze animals if they are behind and need more time to work on them? Specifically Game meat?My Butcher: NoooooMy Butcher: Should never happenME: The reason I ask is because a fellow hunter took an Elk to a Butcher over in Packwood area and it took him 2 months to get it back, he said he didn't get anything special just the common cuts.My Butcher: Omg, that's horrible and should never happenMe: The butcher apparently told him they freeze meat when behind and are able to get to it.He said his steaks are rancid smellingMy Butcher: I have a 8 day turnaround. No more everME: His Elk burger looks like Beef it has a ton of fat.My Butcher: Probably not his elk. They let his spoilMy Butcher: Nobody ever does thatMy Butcher: Wild game can't hang long cause there's no fat cover to protect it from rotting
Quote from: jnutzalot on January 21, 2015, 08:45:11 PMQuote from: Hunterman on January 21, 2015, 08:36:01 PMWho was this so called butcher, and what town? You got hosed on your elk. No way in hell would I let some twit keep my elk longer than 3 weeks. A lot of things went way too wrong with this elk. There is not a thing you can do about it. Your elk rotted. Unfortunately this is one bad ending to an otherwise great hunt, and a great elk. I hope you took care looking for a taxi for your mount. Make sure you check out their business practice. Just like the butcher you used, they make more excuses than honor.Hunterman(Tony)I took it to Cedar River Taxidermy in Enumclaw. I saw that several people had recommended him in the taxi thread, I was also able to physically see several of his pieces and they were all extremely well done.Huh?
Quote from: 7mmstalker on January 21, 2015, 08:27:11 PMjnutzalot, you have my sympathy, and sincere hope for some satisfaction to "make things right" on your terms.It is not productive , nor does it right a wrong to publicly tear down a business, that possibly already has some serious problems.That being said, I have been in a very similar position and it really burns to have your patience and understanding taken for granted, it seems that you have been very patient and persistent with reasonable expectations from the beginning. Most of my life, I've been in some kind of "customer service" business, retail, wholesale, courier, shipping, and more. When the customer is habitually ignored and the responsible party -management or owner- avoids accepting the responsibility for his business and employees, the natural and correct conclusion is trouble. I hope you can, and do pursue satisfaction, your story is heart braking, and I am sure going forward you will at least be wiser for the experience.I have not disclosed the name of the business nor will I if they make a reasonable attempt to remedy the situation. However, if they do not make it right, I'm not going to keep quiet - I'll make every attempt to share my experience and the name of the business.
jnutzalot, you have my sympathy, and sincere hope for some satisfaction to "make things right" on your terms.It is not productive , nor does it right a wrong to publicly tear down a business, that possibly already has some serious problems.That being said, I have been in a very similar position and it really burns to have your patience and understanding taken for granted, it seems that you have been very patient and persistent with reasonable expectations from the beginning. Most of my life, I've been in some kind of "customer service" business, retail, wholesale, courier, shipping, and more. When the customer is habitually ignored and the responsible party -management or owner- avoids accepting the responsibility for his business and employees, the natural and correct conclusion is trouble. I hope you can, and do pursue satisfaction, your story is heart braking, and I am sure going forward you will at least be wiser for the experience.
jnutzalot, you have my sympathy, and sincere hope for some satisfaction to "make things right" on your terms.It is not productive , nor does it right a wrong to publicly tear down a business, that possibly already has some serious problems.That being said, I have been in a very similar position and it really burns to have your patience and understanding taken for granted, it seems that you have been very patient and persistent with reasonable expectations from the beginning. Most of my life, I've been in some kind of "customer service" business, retail, wholesale, courier, shipping, and more. When the customer is habitually ignored and the responsible party -management or owner- avoids accepting the responsibility for his business and employees, the natural and correct conclusion is trouble. I hope you can, and do pursue satisfaction, your story is heart breaking, and I am sure going forward you will at least be wiser for the experience.
Quote from: jnutzalot link=topic=168940.msg2233401#msg2233401 date=1421901667Quote from: 7mmstalker on January 21, 2015, 08:27:11 PMjnutzalot, you have my sympathy, and sincere hope for some satisfaction to "make things right" on your terms.It is not productive , nor does it right a wrong to publicly tear down a business, that possibly already has some serious problems.That being said, I have been in a very similar position and it really burns to have your patience and understanding taken for granted, it seems that you have been very patient and persistent with reasonable expectations from the beginning. Most of my life, I've been in some kind of "customer service" business, retail, wholesale, courier, shipping, and more. When the customer is habitually ignored and the responsible party -management or owner- avoids accepting the responsibility for his business and employees, the natural and correct conclusion is trouble. I hope you can, and do pursue satisfaction, your story is heart braking, and I am sure going forward you will at least be wiser for the experience.I have not disclosed the name of the business nor will I if they make a reasonable attempt to remedy the situation. However, if they do not make it right, I'm not going to keep quiet - I'll make every attempt to share my experience and the name of the business. look at how many people have viewed this thread. All you said was this butcher was near Packwood. It would suck to see an honest guy loose business by association. I don't know any meat cutters in the town of Packwood (are there any?) but I can assure you there are many guys that hunt lewis county on this forum. In fact, only one butcher shop comes to mind, and it isn't in Packwood. I am not suggesting a witch hunt (I mostly respect the way you handled it) but this is a bad situation for more than just you if you scare business away from innocent folks in these small towns. Sorry about your bull, its a real good looking animal.
Quote from: jnutzalot on January 21, 2015, 08:45:11 PMI took it to Cedar River Taxidermy in Enumclaw. I saw that several people had recommended him in the taxi thread, I was also able to physically see several of his pieces and they were all extremely well done.A taxi? Maybe he thought you wanted your meat shoulder mounted. That can take up to a year.
I took it to Cedar River Taxidermy in Enumclaw. I saw that several people had recommended him in the taxi thread, I was also able to physically see several of his pieces and they were all extremely well done.
Quote from: Bob33 on January 21, 2015, 08:48:13 PMQuote from: jnutzalot on January 21, 2015, 08:45:11 PMI took it to Cedar River Taxidermy in Enumclaw. I saw that several people had recommended him in the taxi thread, I was also able to physically see several of his pieces and they were all extremely well done.A taxi? Maybe he thought you wanted your meat shoulder mounted. That can take up to a year. Lol - I had trouble if deciding if I wanted the tenderloins pointed forward or back.
