Author Topic: OnXMaps app (Read 7842 times)

sneakyjake · « **on:** September 13, 2015, 08:41:53 AM »

I recently purchased this app in Lieu of buying a new GPS. The best feature on it for me was the off-line cache of the trails and Topo that I was going to use on my elk hunt tomorrow. It suddenly has disappeared from my iPhone and my iPad, did anyone else experienced this?

MtnMuley · « **Reply #1 on:** September 13, 2015, 08:45:11 AM »

Odd. Was this app time sensitive? Like needed to be renewed, or perhaps a trial app? I'd figure it was like their SD card or downloaded version for the GPS where it doesn't expire.

sneakyjake · « **Reply #2 on:** September 13, 2015, 08:49:52 AM »

You get a 7 day trial with it. I purchased it a week ago getting ready for the hunt. Great app for my intentions. It just looks like they removed a great feature with no warning.

jackelope · « **Reply #3 on:** September 13, 2015, 09:03:19 AM »

I still have mine.

Did you go into your App Store and see if it's listed under your "purchased" apps? You maybe have to download the purchased version. I wonder if the free trial is a different app than the purchased one. I don't remember that about mine but this is the 3rd year I've had mine.
Good luck.
You can reach OnXmaps on here and send them a message if needed.

sneakyjake · « **Reply #4 on:** September 13, 2015, 09:57:43 AM »

I have checked everything I can. The selection of Topo & trails is not in the layers. It has disappeared from both of my devices and even though I cached the maps, I can't view them because I would have to select it from the drop down.

jackelope · « **Reply #5 on:** September 13, 2015, 04:36:22 PM »

I'd call them or send him a pm on here although calling might be faster.

jackelope · « **Reply #6 on:** September 13, 2015, 04:40:52 PM »

I now looked and see that the topo and trails selection is gone which stinks. I liked that view the most. Huh. Weird.

syoungs · « **Reply #7 on:** September 13, 2015, 05:10:01 PM »

That was one of my favorites when I had the trial. Hopefully it's not gone forever

trophyhunt · « **Reply #8 on:** September 13, 2015, 05:51:18 PM »

Been waiting and considering this app for a while, this doesn't sound good.

KimWar1911 · « **Reply #9 on:** September 14, 2015, 10:23:23 AM »

I have had mine on my iPhone for a year or more and it still works good. No issues here

Sent from my iPhone using Tapatalk

Stein · « **Reply #10 on:** September 14, 2015, 10:25:07 AM »

Mine was glitchy this year until I updated it through the app store and it is now perfect. I can't imagine not having it.

jackelope · « **Reply #11 on:** September 14, 2015, 10:56:40 AM »

Quote from: Stein on September 14, 2015, 10:25:07 AM

Mine was glitchy this year until I updated it through the app store and it is now perfect. I can't imagine not having it.

If you go into Map Views(top right of the screen) do you still have the Topo and Trails option?

724wd · « **Reply #12 on:** September 14, 2015, 03:04:10 PM »

i still have it. just re-upped two weeks ago

onX Hunt · « **Reply #13 on:** September 15, 2015, 03:57:46 PM »

Hey guys we will get it back up and running. This is the email I had from my engineering team Friday.

The Topo + Trails basemap (powered by NeoTreks) is not working right now, and is causing massive issues loading layers in HUNT. We have pulled it from our customers layers list until we address this critical issue.

We'll follow up as we learn more and attempt to fix this issue.

We had to turn it off for now to keep the rest of the App working, sorry for the inconvenience. I'm working on implementing a notification for these types of issue via email, in-app messages, and push notifications. We should have that up and running in the next month. This will make it easier to communicate if something like this happens.

Cheers,
Matt

syoungs · « **Reply #14 on:** September 15, 2015, 04:39:28 PM »

thanks for the heads up! ill be ordering your app Friday. with one purchase can I use on my tablet and phone, or does that require 2 purchases?

jackelope · « **Reply #15 on:** September 15, 2015, 05:00:50 PM »

90% sure 1 purchase will work. Matt messaged me after posting saying he was headed out the door to chase his Montana moose so might be a little bit before we get a solid answer from him. Maybe someone else knows.

syoungs · « **Reply #16 on:** September 15, 2015, 05:12:37 PM »

wont sway my purchase either way, just would be nice when im home to see it on a bigger screen is all

thanks for the heads up jackelope

Stein · « **Reply #17 on:** September 15, 2015, 05:27:57 PM »

Quote from: jackelope on September 14, 2015, 10:56:40 AM

Quote from: Stein on September 14, 2015, 10:25:07 AM
Mine was glitchy this year until I updated it through the app store and it is now perfect. I can't imagine not having it.

If you go into Map Views(top right of the screen) do you still have the Topo and Trails option?

Yep, still there. I checked both online and field mode and it seems to be working fine.

andrew_in_idaho · « **Reply #18 on:** September 15, 2015, 06:06:05 PM »

I recently took advantage of the free 1 year membership through RMEF. This weekend I was antelope hunting in an area with no cell service and couldn't get the maps to pull up, how does the offline stuff work on the app?

jackelope · « **Reply #19 on:** September 15, 2015, 06:27:18 PM »

Quote from: andrew_in_idaho on September 15, 2015, 06:06:05 PM

I recently took advantage of the free 1 year membership through RMEF. This weekend I was antelope hunting in an area with no cell service and couldn't get the maps to pull up, how does the offline stuff work on the app?

You have to cache them(download them) while you're still in cell range. Then you can pull them up with no service. So pick a few of the sections and cache them before you leave service.

floatinghat · « **Reply #20 on:** September 16, 2015, 08:04:36 PM »

Have they improved the app at least the android version?

jackelope · « **Reply #21 on:** September 16, 2015, 09:18:28 PM »

Not sure how they could improve the app. Works great on iPhone/iPad. Topo and trails is back now too.

sneakyjake · « **Reply #22 on:** September 21, 2015, 08:53:55 AM »

App worked great on elk hunt. Would have liked to have had the Topo/trails but made due. Customer service will go a long way with their success. I have already recommended it to friends that As a primary or back up device and the guys that I was hunting with were very impressed with it.

onX Hunt · « **Reply #23 on:** September 21, 2015, 09:20:58 AM »

The app is licensed for two devices so you will be able to view it on a phone and tablet with the same membership. We apologize for the issues with the Topo & Trails layer, some of the layers are simply out of our control but we are always working on improving out products.

We are hunters too!

Thanks!

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Author Topic: OnXMaps app (Read 7842 times)

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