Considered starting a new thread regarding my recent experience with Vortex CS but since this one is still fairly current I will add on.
I had a 3 year old pair of 10x42 Talons I brought with me to central Montana for an elk hunt. Sunday morning the left side wouldnt focus, I am on day 2 of a 9 day hunt. My buddy lives in 75 miles south so after a couple of days of above average temps (close to 70 degrees on sunday in camp) we head to his place for a couple days to look for a deer for an older gentleman I brought with me. Monday about 12:15 I talked to Stephanie at Vortex and told her what was going on. There is a sport shop in town that carries Vortex, she calls to see if they have a new pair and calls me back within 5 minutes. I am instructed to go to the local store and I am handed a brand new pair of Talon 10x42's, no questions asked. I had a new pair within 20 minutes of talking with her and she was overnighting a replacement pair to the local shop so he would not be out of stock.
There arent very many companies that will bend over backwards for their customers like Vortex, I have been very happy with the glasses. Yeah....they arent Swaro's or Zeiss and didn't cost me 2k....but I dont think I would have been able to find a replacement pair of those in a small town in central Montana in the middle of my hunt. They have gained a customer here.....
This is a great story. We are always told that 1,000 positive reviews have equal weight to 1 negative review. In your case, this carries much more weight with me.
