Zenray customer service

[teanawayslayer]

Has anyone dealt with them before? I sent an email 4 days ago trying to get my ed3's sent in for warranty. As of today no return email. I was going to send them in last year but got busy with other hunts and always seemed to need them. Last year I did the same thing I did this year with the email. I had the same issue. I know other companies are a little quicker response time. It is the holiday season so I will give them the benefit of the doubt. Has anyone else had problems with them getting back to you? I can't even find a number on there website to contact them.

[jackelope]

@ZRS-8x42

[highside74]

Send them an email saying you want to be a dealer and leave your phone number. I bet they get back to you in 20 minutes. 

[jackelope]

That should send Charles a notification and I bet he responds here. They've always seemed to get great reviews here. I have to wonder if there was a disconnect somewhere.
Keep an eye on this thread. 

[Bill W]

maybe they have the period between x-mas and new years off as holidays.

[Bean Counter]

  They were great when I dealt with them. I'd give 'em a little grace given the holidays. 

[pianoman9701]

I've sent Charles a PM. He should respond shortly. They're a stand-up company.

[HntnFsh]

Ive had eye cup issues with mine a couple times. A bit too rough on them. He has always treated me great. Prompt and fast!

[teanawayslayer]

Thanks for all the input. I love my ed3's. I'm sure after the holidays are over we will get it taken care of!

[81husky]

I've been waiting for over a week on an e-mail too about issues on a brand new pair. Hopefully Charles will get back to work after the holidays. 

[HntnFsh]

Looks like Charles hasn't been on here since Oct. 7th. Pretty surprised at that. Hope you hear from him soon!

[HntnFsh]

Heres some more contact info./

Address: 1915 NW Amberglen Pkwy #400, Beaverton, OR 97006
Phone: (503) 360-5352

[ZRS-8x42]

sorry, I was out on vacation in the last week. So did most of my staff.  I will PM @teanawayslayer to get the warranty taken care of.

Thank you all for your support and I wish everyone a Happy and Successful 2017.

Charles

[teanawayslayer]

A big thanks to charles at zen ray! Sent them in and they returned me a brand new pair of ed4's.  Great glass! 

[pianoman9701]

Good to hear.