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Author Topic: Zenray customer service  (Read 5226 times)

Offline teanawayslayer

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Zenray customer service
« on: December 30, 2016, 08:52:40 AM »
Has anyone dealt with them before? I sent an email 4 days ago trying to get my ed3's sent in for warranty. As of today no return email. I was going to send them in last year but got busy with other hunts and always seemed to need them. Last year I did the same thing I did this year with the email. I had the same issue. I know other companies are a little quicker response time. It is the holiday season so I will give them the benefit of the doubt. Has anyone else had problems with them getting back to you? I can't even find a number on there website to contact them.
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Happiness is being in the woods!!!

Offline jackelope

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Re: Zenray customer service
« Reply #1 on: December 30, 2016, 09:03:44 AM »
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" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

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Offline highside74

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Re: Zenray customer service
« Reply #2 on: December 30, 2016, 09:07:28 AM »
Send them an email saying you want to be a dealer and leave your phone number. I bet they get back to you in 20 minutes.  :chuckle: :dunno: :tup:
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Offline jackelope

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Re: Zenray customer service
« Reply #3 on: December 30, 2016, 09:10:02 AM »
That should send Charles a notification and I bet he responds here. They've always seemed to get great reviews here. I have to wonder if there was a disconnect somewhere.
Keep an eye on this thread. 
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:fire.:

" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

My posts, opinions and statements do not represent those of this forum

Offline Bill W

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Re: Zenray customer service
« Reply #4 on: December 30, 2016, 10:03:00 AM »
maybe they have the period between x-mas and new years off as holidays.
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Offline Bean Counter

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Re: Zenray customer service
« Reply #5 on: December 30, 2016, 10:11:55 AM »
 :yeah: They were great when I dealt with them. I'd give 'em a little grace given the holidays.  :twocents:
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Offline pianoman9701

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Re: Zenray customer service
« Reply #6 on: December 30, 2016, 12:17:53 PM »
I've sent Charles a PM. He should respond shortly. They're a stand-up company.
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"Restricting the rights of law-abiding citizens based on the actions of criminals and madmen will have no positive effect on the future acts of criminals and madmen. It will only serve to reduce individual rights and the very security of our republic." - Pianoman https://linktr.ee/johnlwallace

Offline HntnFsh

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Re: Zenray customer service
« Reply #7 on: December 30, 2016, 08:13:16 PM »
Ive had eye cup issues with mine a couple times. A bit too rough on them. He has always treated me great. Prompt and fast!
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Offline teanawayslayer

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Re: Zenray customer service
« Reply #8 on: December 30, 2016, 08:16:42 PM »
Thanks for all the input. I love my ed3's. I'm sure after the holidays are over we will get it taken care of! :tup:
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Offline 81husky

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Re: Zenray customer service
« Reply #9 on: January 02, 2017, 08:25:34 PM »
I've been waiting for over a week on an e-mail too about issues on a brand new pair. Hopefully Charles will get back to work after the holidays. 
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Offline HntnFsh

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Re: Zenray customer service
« Reply #10 on: January 03, 2017, 06:57:11 PM »
Looks like Charles hasn't been on here since Oct. 7th. Pretty surprised at that. Hope you hear from him soon!
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Offline HntnFsh

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Re: Zenray customer service
« Reply #11 on: January 03, 2017, 07:00:33 PM »
Heres some more contact info./

Address: 1915 NW Amberglen Pkwy #400, Beaverton, OR 97006
Phone: (503) 360-5352
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Offline ZRS-8x42

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Re: Zenray customer service
« Reply #12 on: January 04, 2017, 10:36:13 AM »
sorry, I was out on vacation in the last week. So did most of my staff.  I will PM @teanawayslayer to get the warranty taken care of.

Thank you all for your support and I wish everyone a Happy and Successful 2017.

Charles
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Offline teanawayslayer

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Re: Zenray customer service
« Reply #13 on: January 19, 2017, 02:30:53 PM »
A big thanks to charles at zen ray! Sent them in and they returned me a brand new pair of ed4's.  Great glass!  :tup:
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Offline pianoman9701

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Re: Zenray customer service
« Reply #14 on: January 19, 2017, 02:46:36 PM »
Good to hear.  :tup:
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"Restricting the rights of law-abiding citizens based on the actions of criminals and madmen will have no positive effect on the future acts of criminals and madmen. It will only serve to reduce individual rights and the very security of our republic." - Pianoman https://linktr.ee/johnlwallace
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