Not happy with KUIU --

[Jonathan_S]

They specify their lifetime guarantee on their site. It caught me as mostly useless. It states they will "repair or replace". They make no mention of offering a refund.

The issue I have with "repair or replace" is that the majority of the issue with these garments are a failure to keep water out. So you buy a $300 rain jacket that's useless after a half hour and all the company is willing to offer is a warranty replacement of another of the same. That's useless to me.

I just did this with a Firstlite storm front. They would only replace their poorly performing rain jacket with another poorly performing rain jacket. I wanted my money back so I could go buy something else that would hopefully work better.

The other issue with warranties. They just wrap up the expected cost impacts into the product price. How much of that $300 price tag is there to cover expected warranty claims?

Krapmit,
Why are you tooting the Puma whistle so hard? Whats your relation to the company?

Really surprised to hear this, my First Lite Rain Gear has been great. Btw, Sitka makes the Storm Front not First Lite

[krapmit]

My relationship, is nothing but my uncle owns the stuff and swears by it. I've seen it and like everything I've seen about it and they go above and beyond anyone else with their guarantee. It's also a lot quieter than the other brands.  I'm just a simple guy from a small town, I don't know anyone lol.

I own firstlite, kuiu, Rivers West, Northface, Arc'teryx, Patagonia type mountain and hunting and rain clothing and just saying everything I've read and see with this stuff is the real deal.

It's fairly new. but looks very promising.

[shadowless_nite]

Update for those interested in my unfortunate event and warranty situation......



Woot!!! Woot!!!

[7mmfan]

 

[HUNTINCOUPLE]

 

[huntnnw]

There is no such thing as 100% waterproof and quiet ..sorry

[huntnfmly]

 "I can take a dump in a box and mark it guaranteed, I got spare time" Tommy Callahan
That's classic lol

[tjthebest]

They specify their lifetime guarantee on their site. It caught me as mostly useless. It states they will "repair or replace". They make no mention of offering a refund.

The issue I have with "repair or replace" is that the majority of the issue with these garments are a failure to keep water out. So you buy a $300 rain jacket that's useless after a half hour and all the company is willing to offer is a warranty replacement of another of the same. That's useless to me.

I just did this with a Firstlite storm front. They would only replace their poorly performing rain jacket with another poorly performing rain jacket. I wanted my money back so I could go buy something else that would hopefully work better.

The other issue with warranties. They just wrap up the expected cost impacts into the product price. How much of that $300 price tag is there to cover expected warranty claims?

Krapmit,
Why are you tooting the Puma whistle so hard? Whats your relation to the company?

Did you have issues with the new SEAK Stormtight jacket? or the older models?

[floatinghat]

I have some of their gear I like.  That said I won't buy anymore based on thier warranty policy. 

Anyone who sells a item at a 20% discount calls it an outlet sale and says no warranty needs an adjustment in Customer Service Policy.  Makes people just through hoops to replace defective designed frames, replaces / redesigns and stops supporting previous generations of equipment too quickly. 

As I said i have some Kuiu gear that I like a lot.  However, I wouldn't replace it with Kuiu due to the lack of ease to do business.  It's unfortunite and I hope they straighten it out.

[huntnfmly]

For what it's worth I just got a peloton 240 full zip that a just washed and it was pretty much dry when I pulled it out.
Pretty nice if you ask me I didn't expect that

[shadowless_nite]

For what it's worth I just got a peloton 240 full zip that a just washed and it was pretty much dry when I pulled it out.
Pretty nice if you ask me I didn't expect that

I have the same full zip in a hoody. They drain extremely well when soaked and hung up. Never had a hoody that wasn't cotton so I was really impressed when it was completely dry after I hung it up in my truck this late season  to dry with the heater on and it went from completely soaked to just about dry except cuffs in the sleeve in a hour.