KUIU - bad customer service

[JoeE]

It amazes me this company is still in business.  They seem to have a very small market and that's all they care about.  But you get people drinking the Koolaid and that's all it takes these days.

$50 million in sales last year according to Fortune magazine. I think they will be in business awhile. They make some of the best hunting clothing on the market too.

[shadowless_nite]

Did you look at the u tube set up. I have the 10X42's also and didn't have any problems.

 

I had no clue how to put my harness together. Never wore one and had no clue wth to do. Watched the video and got it figured out step by step. I use nikon 10x50 in a xl though since they are full size binos and bulky. Never had a problem but I can see a potential one if the shoulder straps weren't set up correctly and the binos pulled up against the lid of the pouch

[Skyvalhunter]

It amazes me this company is still in business.  They seem to have a very small market and that's all they care about.  But you get people drinking the Koolaid and that's all it takes these days.

Quite apparent you have already made up your mind about their product

[Magnum_Willys]

What 10x42 bino's do you have? I run a large kuiu harness that has worked great with 10x42's

Swarovski EL. They have to be squeezed in with two hands.

They have tension cords you adjust to keep the top closed however tight you want it.  If these arent used the top would flop open. It sounds like this may have been the source of original issue?  Maybe cords were missing?

[Bob33]

What 10x42 bino's do you have? I run a large kuiu harness that has worked great with 10x42's

Swarovski EL. They have to be squeezed in with two hands.

They have tension cords you adjust to keep the top closed however tight you want it.  If these arent used the top would flop open. It sounds like this may have been the source of original issue?  Maybe cords were missing?

That is the issue for me, and even with the cords pulled tight on mine there was little tension on the top flap and thus it is often flapping partially off the binoculars. Perhaps for some that's OK, but I prefer a bino cover that stays put until I remove it. My opinion is that KUIU's recommendation to use a smaller harness shouldn't have been suggested, as it resulted in two more shipping charges for a harness that doesn't fit a common binocular.

[huntnfmly]

I have mine set so I have to give a good tug on mine to open.

[hollymaster]

Fhf or Alaska guide creations. Done.  After using just about everyone of them, these are the top 2 hands down.