Took a header yesterday while out putting miles on. Slipped On the snow. Looked down and noticed one of the straps broken on my bino harness. Emailed Paul and he has been great has given me two options sending me a return label to ship the broken one back to him to have it fixed or he will send me a new one with a return label in it for the old one. Long story is I am very pleased with the customer service from this company no BS and messing around.