Done with Nikon

[huntnphool]

long gone are the days of true top customer service. Customer care has very much changed over the years......

 I disagree, there are still quality companies out there. http://hunting-washington.com/smf/index.php/topic,143206.msg1900531.html#msg1900531

[grundy53]

Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!

The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?

My Vortex spotter did the same thing during my elk hunt this year. They are fixing it right now. First problem I've had with any of my Vortex items. But it's pretty much  soured me on them.

Sent from my SM-G950U using Tapatalk

[jackelope]

Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!

The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?

My Vortex spotter did the same thing during my elk hunt this year. They are fixing it right now. First problem I've had with any of my Vortex items. But it's pretty much  soured me on them.

Sent from my SM-G950U using Tapatalk

pm sent.

[Okanagan]

I've had extremes of great service and being ripped off by Nikon customer service.

Years ago I bought fairly low end Nikon binoculars that came with a warranty of a year or so.  We baby optics, but within weeks the insides came loose and one side would no longer focus.  Nikon sprang a service fee ($35 ?) to honor their warranty and I grudgingly paid and sent them in, paying shipping both ways.  They came back with the same problem.  I phoned Nikon Customer service and got a rude woman who told me that I had broken them again and that they would fix them again for the service fee.  No way.

Several years later I was talking to a Nikon rep at the Sportsman’s Show in Puyallup and mentioned my experience.  He said that Nikon had set out to improve CS and to send in the binos again.  They sent me  new Monarchs, a significant upgrade at no cost.  That was over five years ago.

[Pinetar]

Vortex is the way to go. 0 questions asked! its broke or has an issue send it in! They either fix or replace and send it back at no cost!

The problem with Vortex is the need to send the product in. 3 of the 5 Vortex products I own have had to go back for repair and that doesn’t include my spotting scope that pretty much broke in half in the middle of my mountain goat hunt this year. Luckily I was able to screw it back together but why did I need to in the first place?

  I have a Vortex as a truck spotting scope and had the same thing happen. It just rides on my back seat with the neoprene cover and always comes apart in the middle. At the factory for warranty now.
 
They told me I was the first one with this problem, ya right. Hope they fix it

[TheSkyBuster]

If only there were a top quality optics manufacturer that stood behind their products forever, 100%, no questions asked, and manufactured them in America?    Wait, I seem to remember my grandfather talking about such a Place.

[Jellymon]

If only there were a top quality optics manufacturer that stood behind their products forever, 100%, no questions asked, and manufactured them in America?    Wait, I seem to remember my grandfather talking about such a Place.

The majority of Leupolds binoculars are made overseas.

[CAMPMEAT]

My $55,000.00 Duramax had an issue. I really don't understand why all the complaining. Send it in, get it fixed or buy a $1000 pair of binos, scopes, whatever and hope those don't have a problem... Stuff does happen.

[Timberstalker]

My $55,000.00 Duramax had an issue. I really don't understand why all the complaining. Send it in, get it fixed or buy a $1000 pair of binos, scopes, whatever and hope those don't have a problem... Stuff does happen.

Be careful getting all reasonable, Campmeat.

[CAMPMEAT]

My $55,000.00 Duramax had an issue. I really don't understand why all the complaining. Send it in, get it fixed or buy a $1000 pair of binos, scopes, whatever and hope those don't have a problem... Stuff does happen.

Be careful getting all reasonable, Campmeat.

Thanks. I try to be fair and balanced in my comments....