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Author Topic: Eco-diesel Alert  (Read 24979 times)

Offline Woodchuck

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Re: Eco-diesel Alert
« Reply #60 on: September 20, 2018, 08:49:09 AM »
I was slacking on changing filter - may have contributed to problem.

How many miles since the last filter change?
Did last 2 oil changes myself and didnt do fuel filter so over 25,000 miles.  Thats Assuming dealership did fuel filter when they serviced it.
So with the extended warranty that I think you were going to get on new rig would the problem be covered this time if you don't change the fuel filter as recommended or would you still be on the hook if you don't do the scheduled maintenance in a timely manner. 

I always do mine on time or within a hundred miles of schedule and have wondered if doing it outside of the schedule or not at all as in your case if it voids the coverage.
If scheduled maintenance is not performed at proper interval, warranty coverage, factory or otherwise can be voided.
I assume the "can" means that if I am close, like within 100 miles they would probably cover it.  If I was say 5,000 miles or more past the scheduled interval they probably wouldn't.
That is a fair statement based on my interaction with warranty companies. Always keep in mind that those companies are in business to make money, that means taking in more money than they pay out.  :twocents:
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Offline jackelope

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Re: Eco-diesel Alert
« Reply #61 on: September 20, 2018, 09:04:25 AM »
Most service contract companies want to see you follow, at a minimum, the light duty maintenance schedule for your vehicle in order to maintain coverage. Maintenance records can be in pretty much any form. Pretty much everything at shops nowadays is electronic. Retrieving service records that way is easy. If you DIY your own maintenance, keep a record or a journal of the date, miles, receipts from oil and filter purchase(for example) and that all flies.

The service contract company, be it from the manufacturer or an aftermarket company, has to be able to prove that the failure was caused by a lack of X...X being whatever you're saying is the cause of failure... In this case, they would have needed to prove that an extremely plugged up fuel filter caused a lack of fuel to the HP pump and that lack of lubrication caused the failure of the pump...sounds like it would be a no-brainer and I'd be willing to bet $1 that this would not have been a covered repair under the manufacturer's warranty or extended mechanical breakdown coverage. If the technician determined it was fuel contamination, they would need a fuel sample from the tank. Taking a fuel sample on a diesel truck with a drivability issue should be SOP.


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Offline floatinghat

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Re: Eco-diesel Alert
« Reply #62 on: September 20, 2018, 01:54:13 PM »
Here Io thought this whole thread was going to be about the bottom end on these falling apart in the ED.  The high failure (real or perceived) rate has kept me from buying one.

Offline Magnum_Willys

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Re: Eco-diesel Alert
« Reply #63 on: November 14, 2018, 02:25:49 PM »
Update- My replacement Ecodiesel failed with similar fuel pump issue after 6 weeks - 4600 miles!!  And NOT warrantees due to bad fuel they say! $6500 min and counting to repair.   Note: Ecodiesel owners drain tank and put in fresh fuel before towing to dealer or they will deny your claim due to “bad fuel”.  They have a bulletin spelling out the process its so frequent.

Ecodiesel fuel pump issues that can run up to $13,000 plus are typically not warranteed !!!!   Be forewarned.

Offline Special T

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Re: Eco-diesel Alert
« Reply #64 on: November 14, 2018, 02:41:07 PM »
Update- My replacement Ecodiesel failed with similar fuel pump issue after 6 weeks - 4600 miles!!  And NOT warrantees due to bad fuel they say! $6500 min and counting to repair.   Note: Ecodiesel owners drain tank and put in fresh fuel before towing to dealer or they will deny your claim due to “bad fuel”.  They have a bulletin spelling out the process its so frequent.

Ecodiesel fuel pump issues that can run up to $13,000 plus are typically not warranteed !!!!   Be forewarned.

What was the issue with the "Bad Fuel"? Water? Grit?
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Offline slowhand

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Re: Eco-diesel Alert
« Reply #65 on: November 14, 2018, 03:20:42 PM »
Get rid of that thing asap  :o
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Offline jackelope

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Re: Eco-diesel Alert
« Reply #66 on: November 14, 2018, 03:27:01 PM »
Update- My replacement Ecodiesel failed with similar fuel pump issue after 6 weeks - 4600 miles!!  And NOT warrantees due to bad fuel they say! $6500 min and counting to repair.   Note: Ecodiesel owners drain tank and put in fresh fuel before towing to dealer or they will deny your claim due to “bad fuel”.  They have a bulletin spelling out the process its so frequent.

Ecodiesel fuel pump issues that can run up to $13,000 plus are typically not warranteed !!!!   Be forewarned.

So you paid $13,000 to fix it last time and it’s screwed up again?

What was the original $13k repair and what are they saying it needs now? And why?

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Offline jackelope

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Re: Eco-diesel Alert
« Reply #67 on: November 14, 2018, 03:28:01 PM »
If they’re saying bad fuel, I’d be asking for a fuel sample.

:fire.:

" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

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Offline baker5150

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Re: Eco-diesel Alert
« Reply #68 on: November 14, 2018, 03:31:35 PM »
If they’re saying bad fuel, I’d be asking for a fuel sample.

 :yeah:

Prove it, and send the proof to my lawyer.


Offline Woodchuck

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Re: Eco-diesel Alert
« Reply #69 on: November 14, 2018, 03:33:37 PM »
Bad fuel or contaminated fuel? If contaminated, with what?
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Offline Magnum_Willys

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Re: Eco-diesel Alert
« Reply #70 on: November 14, 2018, 03:36:52 PM »
1st repair traded rig in for new one (dumb but was great rig otherwise).   I asked for fuel sample - not saved.  Have great case for reimbursement but how much will it cost to sue mfg, dealer, insurance co. and fuel co ?   Unfortunately dealer said tank needs emptied and flushed, and you will be out $600 and on your way. Ok.  Then they started finding all the fuel pump issues. Will be getting rid of it before driving it another mile.

Fuel “separated” in their test.  No other info. Of course Im in Colorado out of cell range during this and using Inreach to try to get rig ready for flying back to pickup for hunt with son in idaho.   Less than ideal supervisory conditions.

Offline slowhand

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Re: Eco-diesel Alert
« Reply #71 on: November 14, 2018, 03:40:14 PM »
1st repair traded rig in for new one (dumb but was great rig otherwise).   I asked for fuel sample - not saved.  Have great case for reimbursement but how much will it cost to sue mfg, dealer, insurance co. and fuel co ?   Unfortunately dealer said tank needs emptied and flushed, and you will be out $600 and on your way. Ok.  Then they started finding all the fuel pump issues. Will be getting rid of it before driving it another mile.
Smart man  :tup:
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Offline jackelope

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Re: Eco-diesel Alert
« Reply #72 on: November 14, 2018, 03:46:35 PM »
1st repair traded rig in for new one (dumb but was great rig otherwise).   I asked for fuel sample - not saved.  Have great case for reimbursement but how much will it cost to sue mfg, dealer, insurance co. and fuel co ?   Unfortunately dealer said tank needs emptied and flushed, and you will be out $600 and on your way. Ok.  Then they started finding all the fuel pump issues. Will be getting rid of it before driving it another mile.

Fuel “separated” in their test.  No other info. Of course Im in Colorado out of cell range during this and using Inreach to try to get rig ready for flying back to pickup for hunt with son in idaho.   Less than ideal supervisory conditions.

Tell them to send you pictures of the fuel sample. You'll get them eventually. If you got bad fuel, it's not a warrantable repair. It's really straight forward. Warranty is for manufacturer's defect. Not damage caused by an outside source. If you didn't get bad fuel, then it's b.s.
 
What dealer is this?
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" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

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Offline Magnum_Willys

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Re: Eco-diesel Alert
« Reply #73 on: November 14, 2018, 03:48:26 PM »
Dick Hannah, Vancouver. Wish I would have drained filter could probably avoided warranty issue.

Offline jackelope

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Re: Eco-diesel Alert
« Reply #74 on: November 14, 2018, 03:49:23 PM »
My buddy at a high volume dodge dealer.

:fire.:

" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

My posts, opinions and statements do not represent those of this forum

 


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