Eco-diesel Alert

[Magnum_Willys]

Still at shop.  Hpfp cam bolt sheared motor needs to come apart.  Maybe bolt caused problem?  ( oh no bad fuel).  Insurance adjuster inspecting but proving fuel contamination difficult. 

[jackelope]

Still at shop.  Hpfp cam bolt sheared motor needs to come apart.  Maybe bolt caused problem?  ( oh no bad fuel).  Insurance adjuster inspecting but proving fuel contamination difficult. 

Proving fuel contamination is not difficult.

Take fuel from tank and put it in a clear container. Let it sit. Watch it separate. There's a photo earlier in this thread.  It's a little more severe than average, but you get the idea.

Not sure how a sheared bolt could not be warranty or how it could be caused by fuel contamination and/or bad fuel.


 

[jackelope]

I'm assuming you've talked to Chrysler/Ram customer assistance at this point. Just in case, their phone # is 1-800-992-1997.

[Magnum_Willys]

Dealer didnt save fuel sample or take pic. Supposedly pump froze up, cam driving it attached by bolt that then bent and or sheared.

Not sure why dealer works so hard to avoid warranty - maybe higher margin on customer paid repairs?

[Woodchuck]

Dealer didnt save fuel sample or take pic. Supposedly pump froze up, cam driving it attached by bolt that then bent and or sheared.

Not sure why dealer works so hard to avoid warranty - maybe higher margin on customer paid repairs?

nope. They dumped all of the fuel out of the tank? They would have to remove tank to dump it all.

[jackelope]

Dealer didnt save fuel sample or take pic. Supposedly pump froze up, cam driving it attached by bolt that then bent and or sheared.

Not sure why dealer works so hard to avoid warranty - maybe higher margin on customer paid repairs?

Nope. Major mechanical stuff, the dealer makes more money doing warranty repairs. I love doing warranty engines and transmission from a commission standpoint.

The truck is sitting there with fuel in the tank.. They can take another fuel sample. If they can't prove it, they can't say it's not warranty.

[Special T]

It doesn't show where you are located, but if your using the dealer in Burlington RUN!

[slowhand]

Dealer didnt save fuel sample or take pic. Supposedly pump froze up, cam driving it attached by bolt that then bent and or sheared.

Not sure why dealer works so hard to avoid warranty - maybe higher margin on customer paid repairs?

Nope. Major mechanical stuff, the dealer makes more money doing warranty repairs. I love doing warranty engines and transmission from a commission standpoint.

The truck is sitting there with fuel in the tank.. They can take another fuel sample. If they can't prove it, they can't say it's not warranty.

You must not be a Tech? I am, and there is almost no warranty job that pays more then a customer pay job for the Techs. Warranty transmission 6.8hrs  same job customer pay 12hrs  . Maybe different for Your manufacture?
Don't let them BS You. They have to provide proof that it's not a warranty repair if it's still under manufacture's warranty. Make that clear to them asap! As a Tech I know this and keep what ever evidence I find for this exact reason.
Trust Me when I say that the Guy (tech) working on the truck does not want it to go warranty. If it does He will make about half of what He would if You are paying the bill.

[full choke]

Dealer didnt save fuel sample or take pic. Supposedly pump froze up, cam driving it attached by bolt that then bent and or sheared.

Not sure why dealer works so hard to avoid warranty - maybe higher margin on customer paid repairs?

Nope. Major mechanical stuff, the dealer makes more money doing warranty repairs. I love doing warranty engines and transmission from a commission standpoint.

The truck is sitting there with fuel in the tank.. They can take another fuel sample. If they can't prove it, they can't say it's not warranty.

You must not be a Tech? I am, and there is almost no warranty job that pays more then a customer pay job for the Techs. Warranty transmission 6.8hrs  same job customer pay 12hrs  . Maybe different for Your manufacture?
Don't let them BS You. They have to provide proof that it's not a warranty repair if it's still under manufacture's warranty. Make that clear to them asap! As a Tech I know this and keep what ever evidence I find for this exact reason.
Trust Me when I say that the Guy (tech) working on the truck does not want it to go warranty. If it does He will make about half of what He would if You are paying the bill.

Why is a customer paid job booked for more hours than an insurance paid job?

[Magnum_Willys]

Thk u slowhand.

[jackelope]

Dealer didnt save fuel sample or take pic. Supposedly pump froze up, cam driving it attached by bolt that then bent and or sheared.

Not sure why dealer works so hard to avoid warranty - maybe higher margin on customer paid repairs?

Nope. Major mechanical stuff, the dealer makes more money doing warranty repairs. I love doing warranty engines and transmission from a commission standpoint.

The truck is sitting there with fuel in the tank.. They can take another fuel sample. If they can't prove it, they can't say it's not warranty.

You must not be a Tech? I am, and there is almost no warranty job that pays more then a customer pay job for the Techs. Warranty transmission 6.8hrs  same job customer pay 12hrs  . Maybe different for Your manufacture?
Don't let them BS You. They have to provide proof that it's not a warranty repair if it's still under manufacture's warranty. Make that clear to them asap! As a Tech I know this and keep what ever evidence I find for this exact reason.
Trust Me when I say that the Guy (tech) working on the truck does not want it to go warranty. If it does He will make about half of what He would if You are paying the bill.

Ford calls it M time. I get all my techs' time covered all the time with stuff like engines and transmissions as long as they do their part, plus the markup on warranty powertrain components is a heck of a lot more than c-pay. Everyone benefits. (I don't think we have any transmission replacements that pay 12.0 either)

And I can't imagine why they don't have a fuel sample to show proof of their claim. Getting rid of it is a dumb rookie move, but the truck is still there presumably with fuel still in the tank.

[jackelope]

Dealer didnt save fuel sample or take pic. Supposedly pump froze up, cam driving it attached by bolt that then bent and or sheared.

Not sure why dealer works so hard to avoid warranty - maybe higher margin on customer paid repairs?

Nope. Major mechanical stuff, the dealer makes more money doing warranty repairs. I love doing warranty engines and transmission from a commission standpoint.

The truck is sitting there with fuel in the tank.. They can take another fuel sample. If they can't prove it, they can't say it's not warranty.

You must not be a Tech? I am, and there is almost no warranty job that pays more then a customer pay job for the Techs. Warranty transmission 6.8hrs  same job customer pay 12hrs  . Maybe different for Your manufacture?
Don't let them BS You. They have to provide proof that it's not a warranty repair if it's still under manufacture's warranty. Make that clear to them asap! As a Tech I know this and keep what ever evidence I find for this exact reason.
Trust Me when I say that the Guy (tech) working on the truck does not want it to go warranty. If it does He will make about half of what He would if You are paying the bill.

Why is a customer paid job booked for more hours than an insurance paid job?

CUSTOMER pay and INSURANCE pay should be the same. Warranty pays less to the technician at a lower rate per hour to the dealer.

[slowhand]

I'm going to take a guess. Service advisor? 
From My experience as a Master Tech for 22years
Warranty- only what the op code says no more no less. possible Z time for something rare.
Insurance- only what the labor guide says (Alldata, Mitchel, shopkey, no Diag time will be payed. They dictate the repair. what parts (used, aftermarket) what they will pay (documented labor guide only) no extras. My dealer will not charge the customer any more then the deductible amount.
customer pay- what ever we write the est. at.   
I am sure all dealers are not the same this is just My experience.
Point being that every dealer tech want's the repair to be a customer pay repair. 
Ok back to Hunting Thoughts 

[full choke]

Dealer didnt save fuel sample or take pic. Supposedly pump froze up, cam driving it attached by bolt that then bent and or sheared.

Not sure why dealer works so hard to avoid warranty - maybe higher margin on customer paid repairs?

Nope. Major mechanical stuff, the dealer makes more money doing warranty repairs. I love doing warranty engines and transmission from a commission standpoint.

The truck is sitting there with fuel in the tank.. They can take another fuel sample. If they can't prove it, they can't say it's not warranty.

You must not be a Tech? I am, and there is almost no warranty job that pays more then a customer pay job for the Techs. Warranty transmission 6.8hrs  same job customer pay 12hrs  . Maybe different for Your manufacture?
Don't let them BS You. They have to provide proof that it's not a warranty repair if it's still under manufacture's warranty. Make that clear to them asap! As a Tech I know this and keep what ever evidence I find for this exact reason.
Trust Me when I say that the Guy (tech) working on the truck does not want it to go warranty. If it does He will make about half of what He would if You are paying the bill.

Why is a customer paid job booked for more hours than an insurance paid job?

CUSTOMER pay and INSURANCE pay should be the same. Warranty pays less to the technician at a lower rate per hour to the dealer.

ok. I think I get it.

[jackelope]

I'm going to take a guess. Service advisor? 
From My experience as a Master Tech for 22years
Warranty- only what the op code says no more no less. possible Z time for something rare.
Insurance- only what the labor guide says (Alldata, Mitchel, shopkey, no Diag time will be payed. They dictate the repair. what parts (used, aftermarket) what they will pay (documented labor guide only) no extras. My dealer will not charge the customer any more then the deductible amount.
customer pay- what ever we write the est. at.   
I am sure all dealers are not the same this is just My experience.
Point being that every dealer tech want's the repair to be a customer pay repair. 
Ok back to Hunting Thoughts 

I am an advisor, as much as I hate to admit, for longer than you've been a tech....but it pays the bills.

Sounds to me like your advisors need some training on how to get paid for work you guys do.
Sure, customer pay is better, but warranty shouldn't be a loser...especially on big stuff.  Ford pays M time...as long as the tech shows they deserve it, they get paid. Good story, time run, etc. Not sure why you guys wouldn't get paid for diagnosis on anything. Especially not service contract or insurance work. That's a walk in the park.