I had a set of 8x42 Windriver Cascades that were the first set of binos I ever bought that cost more than a couple hundred bucks. Over the years one eye cup got abused by my children (clearly not a manufacturer issue) and I tried to modify it so it would just stay in a fixed position. I called customer service and asked if they would take a look and try and fix them even though I tried to modify them? A few days after I sent them in they called and asked if I would I like a new set of BX2s or credit toward better set? I picked up the BX3 10x42 for $100.