Got my Lowas back from Germany

[pianoman9701]

New soles and in-soles, new rand, leather treated, new laces. $95 on an 8 year-old pair of boots to make them almost new again. It took about two months. I'm very happy with the support I got from this company on the finest pair of boots I've ever owned. They'll likely last longer than I.

[BULLBLASTER]

Are there certain models that they can rebuild? That seems pretty cool. My lowas are about worn off on the sole and midsole starting to crack just a bit but the leather is still in good shape

[Snakeriver]

I bought a pair of Lowas this year, my first pair. Really like them so far. My kenetrek's water proofing totally failed on year #2. Idaho back country hunt and my feet and socks were soaked for 5 days.

[Mtnwalker]

2 years seems to be about max life for the goretex in any of my boots no matter how expensive. Lowas were no different. Great boots though

[pianoman9701]

Are there certain models that they can rebuild? That seems pretty cool. My lowas are about worn off on the sole and midsole starting to crack just a bit but the leather is still in good shape

Not sure. Go to their warranty section on the website and fill out the form. They'll let you know.

[pianoman9701]

2 years seems to be about max life for the goretex in any of my boots no matter how expensive. Lowas were no different. Great boots though

I've had these boots for 7 or 8 years. This past rainy archery season, they kept my feet dry. I'm also quite careful about weatherproofing before and after each season.

[luvmystang67]

So, I just sent them a pair of Lowa Tibet GTX boots that I wore for about 4 years and nearly wore the soles off of.  They did start leaking in a torrential storm at 13 months in, but I wore them in dry environments quite a bit after that.

Just sent them in 4 years later and they're going to send me a new pair, free of charge!

They've won a customer for life.  They were great boots and I beat the crap out of them.  Looking forward to a new pair.  When it comes time to purchase them again, I'll happily pay the ~400, knowing that its good for two pairs and a great pair of boots.

-Stang

[Skyvalhunter]

That's good customer support it sounds like. In the 4 yrs how much did you use them

[pianoman9701]

By the way, my reconditioned boots performed like new in all the rain during early archery. I did have a propane boot dryer but my feet only got wet because of perspiration and anything wicking in from my socks.

[luvmystang67]

That's good customer support it sounds like. In the 4 yrs how much did you use them

I used them a lot.  They always leaked a little after that first year, which I strongly disliked, but most of my hiking is during archery or in the summer, so it ended up being largely a non issue.  The rand did start to separate and I broke a pair of laces, but otherwise I was very happy with them.  I probably would've sent them back sooner, but I used them too much.  If they hadn't leaked I'd have given them a 10/10.  Hopefully the next pair is a bit better.

I had worn the tread down pretty low on this pair.  I will bet I did a good 200 +/- miles a year or so, but i'm not great at estimating. 

[pianoman9701]

That's good customer support it sounds like. In the 4 yrs how much did you use them

I used them a lot.  They always leaked a little after that first year, which I strongly disliked, but most of my hiking is during archery or in the summer, so it ended up being largely a non issue.  The rand did start to separate and I broke a pair of laces, but otherwise I was very happy with them.  I probably would've sent them back sooner, but I used them too much.  If they hadn't leaked I'd have given them a 10/10.  Hopefully the next pair is a bit better.

I had worn the tread down pretty low on this pair.  I will bet I did a good 200 +/- miles a year or so, but i'm not great at estimating.

Often, leaking in a fairly new pair of quality boots is due to the Gore Tex separating and is a defect that the boot manufacturer can charge back on Gore Tex

[luvmystang67]

That's good customer support it sounds like. In the 4 yrs how much did you use them

I used them a lot.  They always leaked a little after that first year, which I strongly disliked, but most of my hiking is during archery or in the summer, so it ended up being largely a non issue.  The rand did start to separate and I broke a pair of laces, but otherwise I was very happy with them.  I probably would've sent them back sooner, but I used them too much.  If they hadn't leaked I'd have given them a 10/10.  Hopefully the next pair is a bit better.

I had worn the tread down pretty low on this pair.  I will bet I did a good 200 +/- miles a year or so, but i'm not great at estimating.

Often, leaking in a fairly new pair of quality boots is due to the Gore Tex separating and is a defect that the boot manufacturer can charge back on Gore Tex

Initially i didn't want to believe that they were leaking and passed it off as "sweat", but the reality is that my feet sweat very little if I'm not aggressively hiking.  If they feel damp its almost always leaking.  With any pair of boots previously, my feet would not sweat for the first couple months of boot ownership and then magically begin to sweat.  I found out what I was calling sweat was leaking as I mysteriously began to "sweat" more over the life of the boot.

I think foot sweat is very possible on dry hot days on long aggressive hikes.  If you find your foot doesn't sweat on those days and does on rainy days, its time to stop making excuses, even if your boots were $400.  At least, thats my new philosophy.

[syoungs]

I'm glad to hear all the positives from this company. I struggled spending the money on my lowa tibets, but they were one of the only boots I could get my hands on that fit me properly and weren't chineesium crap.

Coming into year 3 with them, the look and function as new, but good to know I can send em off for a rebuild when its needed!

[pianoman9701]

I'm glad to hear all the positives from this company. I struggled spending the money on my lowa tibets, but they were one of the only boots I could get my hands on that fit me properly and weren't chineesium crap.

Coming into year 3 with them, the look and function as new, but good to know I can send em off for a rebuild when its needed!

When you pay the $90 for reconditioning, if they can't bring them back to good quality, they'll replace them. It is a fabulous program. Mine are almost like new after 8 previous seasons.

[CoryTDF]

New soles and in-soles, new rand, leather treated, new laces. $95 on an 8 year-old pair of boots to make them almost new again. It took about two months. I'm very happy with the support I got from this company on the finest pair of boots I've ever owned. They'll likely last longer than I.

I will pass this on to them. I work closely with LOWA.

Secret Squirrel - LOWA will introduce 3 new pairs of hunting boots at this years SHOT show.

[pianoman9701]

  I'd do a testimonial for them. They took good care!

[syoungs]

New soles and in-soles, new rand, leather treated, new laces. $95 on an 8 year-old pair of boots to make them almost new again. It took about two months. I'm very happy with the support I got from this company on the finest pair of boots I've ever owned. They'll likely last longer than I.

I will pass this on to them. I work closely with LOWA.

Secret Squirrel - LOWA will introduce 3 new pairs of hunting boots at this years SHOT show.

Pass on to them that us larger sized folk sure love the extended sizing they offer too!!

[luvmystang67]

I told them that they'd earned a long term customer and an advocate.

In my original note to them I said if I was going to get 4 years out of $400 boots, I'd rather buy new $100 boots every year and trade them in for the warranty when they leaked, since they all seem to have a 1 year promise.  Perhaps that offended them, lol.

I'm a happy customer on this end.  I'm hoping to get quite a few years out of the next pair as well.  They fit and wore nicely for mountain stuff.  Not super sneaky for archery though (a little stiff), but great with a bull on your back!

[Tim in Wa.]

New soles and in-soles, new rand, leather treated, new laces. $95 on an 8 year-old pair of boots to make them almost new again. It took about two months. I'm very happy with the support I got from this company on the finest pair of boots I've ever owned. They'll likely last longer than I.

I will pass this on to them. I work closely with LOWA.

Secret Squirrel - LOWA will introduce 3 new pairs of hunting boots at this years SHOT show.

Exactly .Its hard for me to find 14s I can only imagine if I needed larger than that

Pass on to them that us larger sized folk sure love the extended sizing they offer too!!

[Wanderer]

Another shout out to Lowa.   had a two year old pair of Tibet gtx boots leak on me.  I asked Lowa about that being they were out of warranty and they asked me to send them in for review.  two weeks later I got a phone call saying that the gortex had failed and they were sending me a brand new pair.  within a week they showed up at my door !! 

Awesome customer service 

[WapitiTalk1]

   Lowa is awesome. But, Goretex does eventually break down.

[Ironhead]

For my feet there is nothing better than Lowas.

[northwesthunter84]

I have the GTX highs and the standards. I really love them. They are my elk boot for sure. I still love my Kenetrek ME for the insulation but I got great deals on both pairs of Tibet’s. I will send them in for repair when the time comes. Thanks all for the good reviews of customer service.

[pianoman9701]

  Lowa is awesome. But, Goretex does eventually break down.

Spend the $99 and send them for rebuild. If they can't fix them, they replace them.