I told them that they'd earned a long term customer and an advocate.
In my original note to them I said if I was going to get 4 years out of $400 boots, I'd rather buy new $100 boots every year and trade them in for the warranty when they leaked, since they all seem to have a 1 year promise. Perhaps that offended them, lol.
I'm a happy customer on this end. I'm hoping to get quite a few years out of the next pair as well. They fit and wore nicely for mountain stuff. Not super sneaky for archery though (a little stiff), but great with a bull on your back!