Les Schwab?

[h20hunter]

Be prepared to be told you need calipers.....and struts.....and tie rods....and this and that....

[whacker1]

I have a love/hate relationship for Les Schwab.  They baited and switched my twice over the last 2 decades.  They are the only operation on the planet still charging full retail, or at least in the Pacific Northwest.  30% more than most everywhere else I go at other retail tire shopos.

However, I had a brand new 10 ply trailer tire on our 5th wheel die a death of manufacturers defect in July.  I bought them at the end of April.  low and behold it died .5 mile from a Les Schwab.  Of course they charged me full retail of $221, which was near double what the tire that failed cost, but they had me in and out in 45 minutes.  Kudos to the Chelan Les Schwab. 

I have built a relationship with another tire shop in Spokane, but I still find myself relying on Les Schwab when I have problems.

[Stein]

I don't think Les works on brakes... They replace everything!

Funny you mentioned this I have an appointment on the 17th to get my brakes done on my truck and they are replacing all of them lol

My magic 8-ball says your rotors are worn past serviceable limits, by federal law they may not be able to even put them back on the rig.  Options are new rotors or a tow home.  Don't ask me how magic 8-ball knows this....

[teanawayslayer]

Several years ago I sent the wife down to get tires on her suv. I called prior and got pricing and I told her what to get. I was unavailable all day. Get back into service and she tried calling me several times while she was there. They told her that she had to buy there best tires because all the rest were garbage. 600 bucks more than the ones I told her to get. Long story short we called corporate and made them aware of what happened and how I pleased I was. Took two weeks but was paid the difference. I won’t shop at any schwab other than the ellensburg location. Knowledgeable staff and they don’t try to rip you off.

[fowl smacker]

I quit going to Schwab 20ish years ago.  McCormick tire factory (now Point S)  in Longview has received all my $ since and have NEVER let me down. 

[Mudman]

I have a love/hate relationship for Les Schwab.  They baited and switched my twice over the last 2 decades.  They are the only operation on the planet still charging full retail, or at least in the Pacific Northwest.  30% more than most everywhere else I go at other retail tire shopos.

However, I had a brand new 10 ply trailer tire on our 5th wheel die a death of manufacturers defect in July.  I bought them at the end of April.  low and behold it died .5 mile from a Les Schwab.  Of course they charged me full retail of $221, which was near double what the tire that failed cost, but they had me in and out in 45 minutes.  Kudos to the Chelan Les Schwab. 

I have built a relationship with another tire shop in Spokane, but I still find myself relying on Les Schwab when I have problems.

Been there too.  Buy cheap Amazon trl tires for around $50-$60.  They are a better tire.

[hughjorgan]

The one in Puyallup South Hill is an absolute nightmare. They are crooks. The one in Yelm has been good to me in then manner of what I remember LS being in the past. I will say my last set of F350 tires came from discount in south hill and they where very solid in their service.

Don’t go to the one in Edgewood either, crappy service. They tried to sell me 5k of unnecessary front end work on my less than five year old Silverado. Refused to rotate my les Schwann tires too.

[Alchase]

The one in Puyallup South Hill is an absolute nightmare. They are crooks.

 

The Puyallup store tried to rip off my wife and my son on two different trips years apart.
Wife stopped in for a nail in her tire.
They removed all four wheels and tried to tell her they could not “legally” put them back on and let you leave, without full, Brake job including calipers. The brakes had been done only six months earlier.
She called me, I walked in and in a very loud voice I said you better have that Durango ready to drive out in five minutes or the sheriff will be called and charges of fI raud will be filed.
He started facing off on me, I handed my wife the phone, and looked him in the eye. And said “make your move buttercup!”
As my wife started dialing. Keep in mind, the place was packed with customers. And now employees were all watching as well. When my wife got to
“I need to have a sharif come to South Hill Les Schaub, they are threatening my husband with violence, you need to hurry, for their sake, it won’t go well!”
At that point he starts cussing at the top of his lungs and goes back out to the shop.
They put the wheels back on, they had already fixed the tire. I checked it out really slowly with the sheriff standing next to me the whole time.
He asked my if I was satisfied? I said yes, thank you and left. They did not charge us the $25 they quoted my wife
The kicker, the sharif lived in my neighborhood.

My son had a bait and switch attempt on him as well, he called me after their inspection and outrageous price.
I scolded him for taking his care their in the first place, then asked him if the same manager was standing near him, he says yes, why?
I told him to put it on speaker, once one speaker I said “ok, now that you have their lies and BS estimate, turn you car around and never pull into that ripoff place again!

Have never set foot in a Les Schaub since.

[yorketransport]

I bought all of my medium duty truck tires from LS for probably 8 years. This worked out to be about $20,000 a year in tires. I always had excellent service in the store and on the side of the road. I knew I was paying too much for the tires, but it balanced out when I looked at the service I got from them. I would call ahead and let them know one of the trucks was on the way in, and they'd be waiting for my guys when they got there. The only time they'd have to wait is if it was one of the small vans.

The funny thing though, I won't use them for my personal vehicles. I can get better service and a better price from a local shop here in Yelm.

[Alchase]

I bought all of my medium duty truck tires from LS for probably 8 years. This worked out to be about $20,000 a year in tires. I always had excellent service in the store and on the side of the road. I knew I was paying too much for the tires, but it balanced out when I looked at the service I got from them. I would call ahead and let them know one of the trucks was on the way in, and they'd be waiting for my guys when they got there. The only time they'd have to wait is if it was one of the small vans.

The funny thing though, I won't use them for my personal vehicles. I can get better service and a better price from a local shop here in Yelm.

I can understand paying a little more for great service!

For tires, I have received fantastic service at all the Discount Tire shops I have been too.
And the best prices for tires I have been able to find as well!
Never had them do any repair work though.

[wadu1]

Had my wife go in with a coupon for a free electrical test because her battery would not hold a charge. The answerer from LS in Federal Way said the reason your battery wont hold a charge is because your front rotors need replacing and maybe calipers, wheel bearings they all work on the charge system. But that was 39 years ago. The best LS story I have was way back when. I was a security guard at Robins and Liar's Ford in Renton next to the LS. During a walk about I found the LS manager making whoopee with the LS sectary behind the shop in his car, it was fun when I tapped the window with my night stick. 

[Jpmiller]

That's funny I've always had great experiences with the tires I've had them do. They usually try to push an upgrade or two on me but I always just tell them no. I thought it was because I have a fleet account and run all my personal rigs through it too but Jackelope has me wondering. Maybe I'm just lucky but all the counter folks know my name at the Ballard branch and I'm always getting stuff done cheap and quick.

[yorketransport]

That's funny I've always had great experiences with the tires I've had them do. They usually try to push an upgrade or two on me but I always just tell them no. I thought it was because I have a fleet account and run all my personal rigs through it too but Jackelope has me wondering. Maybe I'm just lucky but all the counter folks know my name at the Ballard branch and I'm always getting stuff done cheap and quick.

There does seem to be a trend here. It sounds like LS definitely favors their larger fleet accounts, not that this would be a big surprise.

[greenhead_killer]

the ellensburg store as well as the north bend store have always been great to me.

[spoonman]

Schwabs is waaaaay over priced. I went in for 5 new wheels and got a quote that made me turn around and walk out. I went to discount and ended up getting the same wheels for $350 less.