Kuiu Warranty

[dscubame]

I feel that as I continue to fall on my SG it will continue to not break.  Falling on your pack is as commmon as elk bugles in September and imo a advertised high end pack such as Kuiu should be built well enough to handle the expected use, falling on it as should be expected. 

[JakeLand]

I’ve broke my badlands super fanny pack several times and all’s I pay is the shipping cost and they fix everything that’s needed

[dscubame]

Leupold, Vortex, Costco, Nordstrom, REI, Craftsman, Darn Tough Socks, Badlands and so on and so on....
https://www.google.com/amp/s/www.thepennyhoarder.com/save-money/companies-with-lifetime-warranties/amp/

[jackelope]

The problem is one company sets a precedence and covers everything, then guys think everyone should do the same. I wonder if some of you guys think your body shop repairs should be covered under warranty after you put your car in a ditch too.

[fowl smacker]

The problem is one company sets a precedence and covers everything, then guys think everyone should do the same. I wonder if some of you guys think your body shop repairs should be covered under warranty after you put your car in a ditch too.

If it said it came with a "lifetime warranty"  you bet it should.

[Stein]

Just read the warranty. It clearly calls out what is covered and what is not. 

Sent from my iPhone using Tapatalk

[jackelope]

The problem is one company sets a precedence and covers everything, then guys think everyone should do the same. I wonder if some of you guys think your body shop repairs should be covered under warranty after you put your car in a ditch too.

If it said it came with a "lifetime warranty"  you bet it should.

It doesn’t. It does say there’s a 3 year 36000 mile limited warranty. That doesn’t mean you put your 2 year old car in the ditch and total it and it’s covered under warranty... come on.

I don’t even know why I’m seemingly arguing this. I own 2 pieces of KUIU anything. I couldn’t care less what’s covered and what’s not lol.
What does KUIU’s warranty state?

[jackelope]

[spin05]

That about sums it up i think

[Skyvalhunter]

I have nothing bad to say about Kuiu. When the glue on their shoulder straps started to come undone they sent me the newer more padded shoulder pad free. When I inquired about their wire snap clips to replace the C clips they sent me a package of them. I am more than satisfied with their products.

[fowl smacker]

The problem is one company sets a precedence and covers everything, then guys think everyone should do the same. I wonder if some of you guys think your body shop repairs should be covered under warranty after you put your car in a ditch too.

If it said it came with a "lifetime warranty"  you bet it should.

It doesn’t. It does say there’s a 3 year 36000 mile limited warranty. That doesn’t mean you put your 2 year old car in the ditch and total it and it’s covered under warranty... come on.

I don’t even know why I’m seemingly arguing this. I own 2 pieces of KUIU anything. I couldn’t care less what’s covered and what’s not lol.
What does KUIU’s warranty state?

You just made my point.  Kuiu should not call their warranty a "lifetime warranty "  I understand they post what is covered under their warranty on their website.  And yes, I agree they make some AWESOME products!  If you say "lifetime warranty"  you'd better cover your products for their "life"  no matter what happens.  They just need to change their warranty name. 

[jackelope]

I guess I was reading this as they wouldn’t cover the pack frame because he broke it. Not because of a time issue...i.e. a lofetime(or not) warranty issue.

When I look at a warranty issue, I look at it and have to decide whether or not it’s a manufacturer’s defect. If I fall on my backpack/run over my binoculars/snap my fly rod in half closing it in the car door, I don’t consider that a manufacturers defect or a result of normal wear and tear. I consider that me breaking my stuff.  I don’t consider the manufacturer of that product responsible for my loss of agility. That’s my point.

[jackelope]

Here is their explanation:

"Our Lifetime Warranty has guidelines (click here to view them), and your frame doesn't fall within the guidelines. It's not that we no longer carry that frame or pack design, it's just that it's not covered under warranty due to wear and tear over the years. Our warranty is for the lifetime of the company but we all know that hunting gear doesn't last a lifetime. So it's not a product lifetime or we would just keep replacing and replacing everyone's gear no matter the issue. All of our gear ends up taking a loss at some point. Our gear is designed and built with a balance of weight, comfort, performance, and durability as the goal. While KUIU products do excel in all of these aspects, it is not indestructible. Sharp rocks, stiff limbs, unexpected falls, and stress on fabrics (wear and tear) can push any fabric or clothing type beyond its limit. We understand that hunting gear can be pushed to the limits during our hunts, and we do not take these kinds of emails lightly."

So basically there really is no warranty because if you damage the gear while using it for it's intended purpose it isn't covered.

WOW.

This is from the OP and where I was coming from. Not a time thing, a “he broke it” thing.

[JoeE]

I love KUIU clothing but ditched my KUIU pack this year for a new Mystery Ranch. And the buckle on a shoulder strap broke while I was hauling a moose hind quarter!! I improvised and attached the strap to a climbing caribiner I had in camp and finished the hunt. When I got home I emailed mystery ranch and they sent me a new shoulder harness no questions asked.

[Taco280AI]

It sucks, but it broke when you fell on it, not while under load. Too bad they won't help you more though. Just buy an Exo next time