Browning Poor Custumer Service. Just a heads up

[zwickeyman]

First off, this is a buddys experience
Second, I own a Hells Canyon Speed in 300 WM and love it with no issues. Which is why he bought his

   My Buddy bought a Hells Canyon Speed in 300 WM a little over a month ago. We went to the range to break the barrel in and every single round got stuck after firing, hard to extremely hard bolt lift. 5 different factory rounds and 2 of my hand loads. upon inspection the end of the case was flanged out a little causing it to stick and not re chamber. I guessed it to be the neck wasn't reamed deep enough, maybe 100th short.

   He calls Browning and they accuse of hot loads and he explains mostly factory, the guy says impossible with an attitude because they are tested. He sends it to them, they have it a couple weeks, send it back to him with no explanation of what was wrong. He opens the box, the trigger guard is chipped and the barrel lugs don't line up.

   He calls them to find out what was wrong with it and to tell them about the trigger guard and barrel. They would not send a new trigger guard or pay for shipping and here was their explanation of what was wrong with it

    "There was a piece of sand at the end of the neck that he must of some how got in there, caused it to damage the barrel
and  there for damage the case so it would get stuck" So they re reamed. What a bunch of *censored*, the case was flared 180 degrees around the mouth of the case like you used a flaring tool on it

    Bottom line they said it wasn't their fault and they aren't paying shipping or replacing his trigger guard

    I love mine and was going to buy a 26 Nosler but I don't want to deal with that BS if it has an issue and will buy a different brand

    Just a heads up to all and Im sure there has been some of you with good experiences and thats great and once again cant say enough great things about mine

[TheStovePipeKid]

Maybe it was made on a Friday and fixed on a Monday? I'm noticing a trend amongst big manufacturers in the last decade or so. Alot of your customer experience really depends on who answers the phone when you call. Some employees will ensure you are taken care of from start to finish. Others don't seem to care and have no vested interest in the customer or their employer. I've had customer service reps contact me after a claim has been finished and make sure the commitments they made on the phone had been executed by the repair staff. Sometime you get the wrong guy every step of the way. I'm glad your rifle is working out. If you were a true friend you'd chip your trigger guard in support

[zwickeyman]

Yep

He had poor service from every one he talked to and he is a super nice , mellow guy

I might just give him my trigger guard, nah!