Vortex Optics customer service

[Dan-o]

Me and my kids have:
4 pair of Diamondback binocs.   Average about 5 years old.
2 Diamondback rifle scopes.
1 Diamondback spotting scope.

Only issue has been that we've lost a couple objective lens covers (my personal Vortek pet peeve right there!!).

But we did have a Nikon rifle scope fog up this year.
Wish their warrantee was like Vortek's.

I'm sure my Vortek's don't compare to glass in higher price ranges, but within their price range, they work for me.

[swanny]

I'm in the boat of no issues with their gear and all my interactions with their CS has been great.

I have
1pr of Diamondback binos
2 Diamonback scopes
1 Viper scope

Several of my hunting partners also have spotters and scopes. No issues amongst the crowd and fortunately if there was they'd back us up.

I did just have to send in a Bushnell scope for warranty recently and aside from their lead time of several weeks (fogged up after high hunt) and still waiting for replacement to show up, they too seem to be taking care of the customer with replacement.