This is from an email hancock sent out before this years permits went on sale, you're definitely not the only one having issues: (attached document they are mentioning)
"Please review page 4 of the newsletter for information regarding creating a new profile within our new website. We are aware of the password difficulty and do not have a way around it, you must use a combination of letters, numbers, and symbols without using an actual dictionary word or name."
If you are still having issues try emailing them, they usually respond quickly: recadmin@hnrg.com