Love my VA-5 video head, was in Yellowstone last weekend watching wolves and noticed the arm clamp (holds the pan bar) was cracked. Emailed Siriu Sunday night, got my new clamp today with a prepaid package to return the damaged clamp for quality control purposes. Doesn’t get much better than that. I know people will say “shouldn’t have broke in the first place” but I’ve beat the s out of this tripod and head and this is my first issue with a quick and painless resolution. Just thought I’d throw it out there if anyone’s on the fence.