Author Topic: Optics Planet Sucks (Read 6724 times)

pianoman9701 · « **on:** April 13, 2021, 08:53:30 AM »

I opened an account because they showed .30-30 in stock and while ordering a 5-10 day lead time to fill. Ordered 4 boxes. Email confirmation came saying expected due date was 07/05/2021. Checked again today - 07/11/2021.

I understand the ammo shortage is definitely a thing. But always tell the customer what to expect. These guys suck.

whackmaster · « **Reply #1 on:** April 13, 2021, 08:56:58 AM »

I wont use them any more

Buckhunter24 · « **Reply #2 on:** April 13, 2021, 09:30:23 AM »

Seems to be a common opinion of them these days, I haven't used them and definitely don't plan to

JKEEN33 · « **Reply #3 on:** April 13, 2021, 09:34:43 AM »

If you can find a courier, I’d give you a box. I bought a few for the brass when they were cheap. I don’t want to deal with shipping, but if you can find a ride for it from Enumclaw it’s yours. I’m out of town tonight- Monday, but it’s available anytime after that if you want it.

Mtnwalker · « **Reply #4 on:** April 13, 2021, 09:40:35 AM »

They’re showing an upper in stock that I want but after all the talk about them lately I’m not even gonna waste my time

Sakko300wsm · « **Reply #5 on:** April 13, 2021, 09:48:06 AM »

I have never used Optics Planet - but have used EuroOptics for a few scopes and they were awesome to work with and fast delivery!

konradcountry · « **Reply #6 on:** April 13, 2021, 09:57:16 AM »

Seems to be a common problem right now. These companies probably have "good enough" inventory systems that fail under high demand.

jrebel · « **Reply #7 on:** April 13, 2021, 09:58:44 AM »

Up until last year optics planet was a great site to order from. I am in the same boat with one item. It has soured me and I will not use them again. I wouldn’t be surprised if they go out of business because of this....heck, they may already be out of business.

They are dead to me!!

Ghost Hunter · « **Reply #8 on:** April 13, 2021, 10:12:11 AM »

Quote from: pianoman9701 on April 13, 2021, 08:53:30 AM

I opened an account because they showed .30-30 in stock and while ordering a 5-10 day lead time to fill. Ordered 4 boxes. Email confirmation came saying expected due date was 07/05/2021. Checked again today - 07/11/2021.

I understand the ammo shortage is definitely a thing. But always tell the customer what to expect. These guys suck.

Funny, those are the same due dates posted on an order I placed 2/15.

not funny.

pianoman9701 · « **Reply #9 on:** April 13, 2021, 10:19:02 AM »

Quote from: JKEEN33 on April 13, 2021, 09:34:43 AM

If you can find a courier, I’d give you a box. I bought a few for the brass when they were cheap. I don’t want to deal with shipping, but if you can find a ride for it from Enumclaw it’s yours. I’m out of town tonight- Monday, but it’s available anytime after that if you want it.

That's a very nice offer, thanks. I don't know of anyone going near you, though.

frazierw · « **Reply #10 on:** April 13, 2021, 10:25:25 AM »

I ordered scope rings from them last week with no problems, FWIW.

zwickeyman · « **Reply #11 on:** April 13, 2021, 10:43:36 AM »

If they actually have it in their warehouse they are pretty good but like most I dont expect a quick delivery

Bigshooter · « **Reply #12 on:** April 13, 2021, 11:12:10 AM »

I've never had a problem with them.

Fl0und3rz · « **Reply #13 on:** April 13, 2021, 11:19:59 AM »

Quote from: pianoman9701 on April 13, 2021, 10:19:02 AM

Quote from: JKEEN33 on April 13, 2021, 09:34:43 AM
If you can find a courier, I’d give you a box. I bought a few for the brass when they were cheap. I don’t want to deal with shipping, but if you can find a ride for it from Enumclaw it’s yours. I’m out of town tonight- Monday, but it’s available anytime after that if you want it.

That's a very nice offer, thanks. I don't know of anyone going near you, though.

Keep checking Starline Brass site. Keep a tab open, and refresh every day. Their Out of Stock, No Backorder changes at times to Backorder's accepted. I placed a backorder for .45 Colt brass last week in just such a manner. I don't know when I will get it, but I am giving them a chance for their FCFS fulfillment statement.

thinkingman · « **Reply #14 on:** April 13, 2021, 01:40:43 PM »

They did that with the bowcase my wife ordered for Christmas.
Unscrupulous.

Night goat · « **Reply #15 on:** April 13, 2021, 08:05:02 PM »

Yeah these guys suck

Bought a duck call from em around Christmas, didn’t get here til after duck season ended

ThurstonCokid · « **Reply #16 on:** April 13, 2021, 08:38:36 PM »

I have somewhat of a good ammo shop i can drop by this weekend and see if they have 30-30.. message me and ill get in contact and let ya know what they have.

Sent from my iPhone using Tapatalk

Miles · « **Reply #17 on:** April 14, 2021, 05:14:49 AM »

They do suck. Returned a pair of binoculars in December and waited 45 days for the $1,500 refund. Can’t call them, they don’t answer. Can’t email cause they give a generic response. Wasn’t until I threatened legal action through their Facebook account that I miraculously got the refund.

I will never do business with them again.

pianoman9701 · « **Reply #18 on:** April 14, 2021, 07:52:43 AM »

Quote from: ThurstonCokid on April 13, 2021, 08:38:36 PM

I have somewhat of a good ammo shop i can drop by this weekend and see if they have 30-30.. message me and ill get in contact and let ya know what they have.

Sent from my iPhone using Tapatalk

Thanks. I have a funeral to attend this weekend and a day date with Mrs. Pianoman on Sunday. I wouldn't be able to get up there just yet.

Tenkara · « **Reply #19 on:** April 14, 2021, 08:17:17 AM »

Quote from: Miles on April 14, 2021, 05:14:49 AM

They do suck. Returned a pair of binoculars in December and waited 45 days for the $1,500 refund. Can’t call them, they don’t answer. Can’t email cause they give a generic response. Wasn’t until I threatened legal action through their Facebook account that I miraculously got the refund.

I will never do business with them again.

I called last Saturday and canceled an order, I was only on hold for maybe a minute before someone answered.

Miles · « **Reply #20 on:** April 15, 2021, 04:21:10 AM »

Quote from: Tenkara on April 14, 2021, 08:17:17 AM

Quote from: Miles on April 14, 2021, 05:14:49 AM
They do suck. Returned a pair of binoculars in December and waited 45 days for the $1,500 refund. Can’t call them, they don’t answer. Can’t email cause they give a generic response. Wasn’t until I threatened legal action through their Facebook account that I miraculously got the refund.

I will never do business with them again.
I called last Saturday and canceled an order, I was only on hold for maybe a minute before someone answered.

Good for them, but I’ll never be a customer. Perhaps they are focusing on customer service now that most internet reviews are trending sharply downward. I canceled my order too, but the binos still shipped and I ended up in the mess I experienced. Hope you don’t experience the same.

Cameralandny if you want customer service and competitive prices.

Miles · « **Reply #21 on:** April 15, 2021, 04:25:20 AM »

Read:

https://www.trustpilot.com/review/www.opticsplanet.com

https://www.bbb.org/us/il/northbrook/profile/retail-optical-goods/opticsplanet-inc-0654-36000233/complaints

Jonathan_S · « **Reply #22 on:** April 15, 2021, 06:26:49 AM »

Love OP. Ordered some .30-06 Lapua brass in January and had it by summer. What's not to love?

I did get a rangefinder there a few years back; it was the best deal going. Then I got another 10% back in their OP bucks so that was nice.

Stein · « **Reply #23 on:** April 15, 2021, 07:45:13 AM »

Sounds like it has really gone downhill. I probably have ordered a couple dozen times over the years. Shipping is slow, prices are good to great on the stuff I ordered. I sent one thing back, took a while and got the credit.

I appreciate others posting here that the current situation is different, I will not be rolling the dice with these guys.

Ghost Hunter · « **Reply #24 on:** April 15, 2021, 05:13:41 PM »

Didn't have to ditch OP. They ditched me.

Took 2 months to get to this point.

I'll trade the code number for a ripe banana

Greetings from OpticsPlanet.com!

Thank you for your most recent order. We sincerely apologize, but we have just learned that the following item(s) you ordered is no longer available through OpticsPlanet.com:
==================================================================
EOTech Xbow Crossbow Red Dot Sight w/ Range Assist, Crossbow Pattern Reticle, Black 512.XBOW
==================================================================
With hundreds of thousands of products to choose from in our store, there are unfortunately a few rare occasions where an item sells out and we are unable to source more from one of our trusted suppliers. This appears to be such an occasion, and for that we are truly sorry. Since we are unable to fulfill the items listed above, we've gone ahead and cancelled the above items from your order.

We apologize for any inconvenience we may have caused. As a small token, please accept a coupon for 5% off on your next purchase. Just enter coupon code xxxxxxx-x at checkout and we'll automatically deduct 5% off your order total (code is valid for the next 30 days).

OpticsPlanet.com carries thousands of in-stock products that are ready to ship. If you would like to explore possible replacement options, our product specialists will be happy to assist you with finding something that's ready to be shipped immediately. We can be reached at 1-800-504-5897 or by e-mail at Sales@OpticsPlanet.com.

Thank you and have a great day!

Ridgeratt · « **Reply #25 on:** April 15, 2021, 05:36:39 PM »

5% seems awfully generous of them 🤔.

Try not to spend it all in one spot.

News:

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Author Topic: Optics Planet Sucks (Read 6724 times)

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