Ford Dealership service department - How long to get warranty service?

[jackelope]

The consolidation of Ford dealerships has not helped the "At your Service".   same problem in Spokane, I finally made a big enough stink after 2 months of no communication for a pan gasket/rear main seal warranty that they had to make some moves.    The service advisor that started the process is no longer there, and finally got with a good service advisor, got scheduled service moving forward, got a loaner vehicle and now the communication is declining.   I have had the loaner for 2 weeks.  This post served as a reminder to reach out again.   "message i sent"  we leave for vacation, i haven't heard from you,  i assume you don't need your loaner back until next Friday?

i know every business is short handed, but the lack of communication and the over promise and under deliver is what has me the most frustrated with most all dealerships..   at some point, the advisors need to be honest with their customers.   We have put an extra 4-5k miles on the diesel pickup over the last 4 months trying to not take the Explorer to far from town.   same again this weekend, because the loaner is too small for the family.   All service sucks right now.   Best rule of thumb is to not break anything.

Upper oil pan leak?
We can turn and burn those. The problem is the 11 other trucks in the shop at the same time and the lack of qualified techs to fix them. Anybody can do brakes on a Focus. Not everyone can do an upper oil pan on a 6.7.

Really that should say not everyone can do an upper oil pan correctly so it won’t leak again. Any hack can do the job. Doing it correctly is a different story.

Sadly, it is the Ford Exploer Ecoboost of the better half.  still shouldn't take that long to do pan and rear main.   But they aren't communicating, which tells me they miss-diagnosed it, and it is likely the turbo.   The new service advisor says she hasn't seen many pan or rear mains on ecoboost motors, but lots of slow leaks on turbos.   ? i don't have a leg to stand on in that conversation.  They are also trying to warranty an airbag defect/light, which is out of warranty, because i couldn't get them to diagnose and document in the 12 months it has taken them to get a look at that subject matter.     

So it’s there for an oil leak? I’ve never seen that leak before.  Have seen oil supply tubes to turbo leak but not turbo itself.

[whacker1]

The consolidation of Ford dealerships has not helped the "At your Service".   same problem in Spokane, I finally made a big enough stink after 2 months of no communication for a pan gasket/rear main seal warranty that they had to make some moves.    The service advisor that started the process is no longer there, and finally got with a good service advisor, got scheduled service moving forward, got a loaner vehicle and now the communication is declining.   I have had the loaner for 2 weeks.  This post served as a reminder to reach out again.   "message i sent"  we leave for vacation, i haven't heard from you,  i assume you don't need your loaner back until next Friday?

i know every business is short handed, but the lack of communication and the over promise and under deliver is what has me the most frustrated with most all dealerships..   at some point, the advisors need to be honest with their customers.   We have put an extra 4-5k miles on the diesel pickup over the last 4 months trying to not take the Explorer to far from town.   same again this weekend, because the loaner is too small for the family.   All service sucks right now.   Best rule of thumb is to not break anything.

Upper oil pan leak?
We can turn and burn those. The problem is the 11 other trucks in the shop at the same time and the lack of qualified techs to fix them. Anybody can do brakes on a Focus. Not everyone can do an upper oil pan on a 6.7.

Really that should say not everyone can do an upper oil pan correctly so it won’t leak again. Any hack can do the job. Doing it correctly is a different story.

Sadly, it is the Ford Exploer Ecoboost of the better half.  still shouldn't take that long to do pan and rear main.   But they aren't communicating, which tells me they miss-diagnosed it, and it is likely the turbo.   The new service advisor says she hasn't seen many pan or rear mains on ecoboost motors, but lots of slow leaks on turbos.   ? i don't have a leg to stand on in that conversation.  They are also trying to warranty an airbag defect/light, which is out of warranty, because i couldn't get them to diagnose and document in the 12 months it has taken them to get a look at that subject matter.     

So it’s there for an oil leak? I’ve never seen that leak before.  Have seen oil supply tubes to turbo leak but not turbo itself.

correct, an oil leak.  Ford ok'd warranty on replacing Pan and rear main seal, but everyone i have talked to say that those never leak on the ecoboost.   it isn't leaking a lot of oil, but enough to make a mess, which leads me to believe that it is something along the lines of what you just said "oil supply tubes to the turbo."  Who knows?  no communication since i dropped it off.   I have had their loaner Escape for 2 weeks and the Escape will sit in my garage for another week as we leave for vacation tomorrow. 

[jackelope]

What year and how many miles?

[whacker1]

What year and how many miles?

2017  69,000 miles i believe.
bought it certified pre-owned and was covered under power train warranty.
airbag warranty expired in August of 2022, but i started bringing it to their attention before then, but of course non-documented.   more to follow

[jackelope]

What year and how many miles?

2017  69,000 miles i believe.
bought it certified pre-owned and was covered under power train warranty.
airbag warranty expired in August of 2022, but i started bringing it to their attention before then, but of course non-documented.   more to follow

Sent you a text.