Swarovski warranty/return

[MtnMuley]

The comparison is of the higher end of quality products.......and their CS.
In the real world, $2800 for a pair of binos puts them in that category. Same applies to Festool products, their orbital sander is aprox $500 more than a Dewalt.

AS stated still happy with them, just disappointed in how easily/quickly they broke, and the lack of customer service due to it.
It's just the way the world is going........

Are you saying you paid $2800 for a pair of SLC's?

[huntnnw]

Is there any optics company that pays shipping both ways Vortex has the best warranty in the game but you still have to pay to get them there

When my 14 yr old Steiners broke they sent me a shipping label. Then replaced with a upgraded LRF Binos

THIS  is what I'm talking about. When its time for another set, or other glass, I will look to other companies. If you're Swarovski, you should not want this to happen. 
CS is hugely important to me....shows a company values their customers.

But I bought Swaro Nl’s 

[huntnphool]

The comparison is of the higher end of quality products.......and their CS.
In the real world, $2800 for a pair of binos puts them in that category. Same applies to Festool products, their orbital sander is aprox $500 more than a Dewalt.

AS stated still happy with them, just disappointed in how easily/quickly they broke, and the lack of customer service due to it.
It's just the way the world is going........

Are you saying you paid $2800 for a pair of SLC's?

 +1

 Not saying SLC’s are not quality optics, and not saying they don’t deserve the same level of expectation, but my EL’s were not that much when I purchased them.

[NOCK NOCK]

The comparison is of the higher end of quality products.......and their CS.
In the real world, $2800 for a pair of binos puts them in that category. Same applies to Festool products, their orbital sander is aprox $500 more than a Dewalt.

AS stated still happy with them, just disappointed in how easily/quickly they broke, and the lack of customer service due to it.
It's just the way the world is going........

Are you saying you paid $2800 for a pair of SLC's?

Hell NO, I stole them!

[actionshooter]

 I was super happy with my swaro experience... Had a pr of 10x50 slc's that I carried for several years (over 10) and frankly, I beat them... covered in scratches, dropped, wiped the lenses with everything you shouldn't. Then I scratched an objective lens.

 Sent them in, got a call from customer service apologizing for charging me $75 for a Lens because they don't warranty scratches... no problem, it was my fault and didn't expect them to warranty them.

 They came back NEW... completely refinished, even came in a new box with all the paperwork.

 I'm a swaro customer for life.