Roger that Wapitihunter, I have also been doing business with Joe and his crew at Ranierr archery for the last 16 years or so. I bought my first bow from Joe at his old place. Talking with some of the guys he has working for them have made me a much better shooter, by correcting my form.
Hoytem, as far as being a paying customer goes, I hadn't given Joe any money for about a year, and I don't suspect it was that much when I did, but when I went in to look at getting a new Spot Hog, I was treated just as well as if I was dropping 1K on a new rig. Prior to that, They helped me out with my peep sight, free of charge.
I cant tell you how many hours, between Joe, and his guys, must have dumped into me when I was trying to figure the whole thing out in the beginning. I bet i burned off more of his roll of tuning paper in the beginning than his whole clientele put together. Never was charged.
I have had string reserved, for free.
Peep sights fixed, for free
Help tuning my bow, free
Free advise/ schooling (some of the best)
Brought back things that didn't work for me, and exchanged for stuff that would
Shafts cut and fletched on the quick (some I didn't even buy from Joe.)
A Matthews warranty that he helped me out with, even though it was my fault.
Retied release loops, free