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Author Topic: proline bowstrings customer service... wow!  (Read 2162 times)

Offline Button Nubbs

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proline bowstrings customer service... wow!
« on: January 05, 2011, 03:27:18 PM »
so as i was finishing up the final touches of getting everything fully dialed in and ready to go i made a booboo... i was burning the last piece of serving after re setting my peep (literally the last thing i had to do before the bow was perfect) and i wasnt really paying attention. im sure you can guess what happened to my brand new string... :bash: well i pm'ed proline over on AT asking if i could buy another string and explaining what had happened. the next day i got a pm back reading this:

Sorry if I laugh! But reading that last part, made me crack up.

Yes we can definately get you a new string made up, not a problem.

No worries, I will cover the cost on this one

If you could, let me know what color serving you had on there.

Thanks again, hope you have had a great holiday run!

Joe
ProLine BowStrings


how bout that for customer service! they are going to keep getting my business!

just thought id share.
Team nubby!

Offline GoldTip

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Re: proline bowstrings customer service... wow!
« Reply #1 on: January 05, 2011, 03:51:04 PM »
That is pretty impressive, good way to keep customers and garner some more at the same time.
I didn't say it was your fault, I said I was blaming you.
If I ageed with you, then we'd both be wrong.
You are never to old to learn something stupid.

Offline Lowedog

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Re: proline bowstrings customer service... wow!
« Reply #2 on: January 05, 2011, 03:55:11 PM »
I bought a set of strings and cables for my Guardian from Joe in 2009 and was very happy with them.  He is making the strings and cables for Mailand bows also. 
"Ethical behavior is doing the right thing when no one else is watching- even when doing the wrong thing is legal."
— Aldo Leopold

Offline D-Rock425

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Re: proline bowstrings customer service... wow!
« Reply #3 on: January 07, 2011, 07:00:44 AM »
Sounds like a pretty good Guy 

Offline 724wd

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Re: proline bowstrings customer service... wow!
« Reply #4 on: January 10, 2011, 12:37:26 PM »
i have 2 pro-line strings and have been happy with them.

 


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