I bought the camp shower on craigslist for $40 awhile back and used it camping for the first time last week as we were dry camping and I was worried about grey water storage. Anyway, the pump crapped out after about 4 uses.
I just got off the customer service line (which is printed on the box and the unit itself in bold!) Mike picked up the phone, no robot. I told Mike that I bought it used and what had happended and he took my address and said that the mail already went out today but a new pump would be in the mail tomorrow. No S&H, no questions. I even expected to pay for it since I bought it used!