Swarovski owners

[NoBark]

Anybody on here second or later owners of Swarovskis and send them in for cleaning?    Warrenty card states it's original owner limited lifetime.   I'm hoping they are pretty lax on the original owner thing.  Also, would love to know how long the binos where gone?

[Bob33]

What type of cleaning is it that you can't do yourself?

[huntnphool]

 Ive sent mine in, it took about 3 weeks and they were very good to work with.

[buckhorn2]

The brand new rangefinder we sent in they sent to Austria and they say it;s done and being shipped back it;s been 2 months.

[400out]

The brand new rangefinder we sent in they sent to Austria and they say it;s done and being shipped back it;s been 2 months.

I would get them on the phone

[high country]

They had one of my scopes closer to 3 months....I was not so pleased.

[NoBark]

What type of cleaning is it that you can't do yourself?

Sorry, Bob.  Didn't see the question.  As for now, I don't forsee any that I can't do. But, I have read about a number of guys who have sent theirs back in afters years of hard use to be 're-furbished' if you will.   I got mine second hand and read the warrenty card and it spoke of original owner only. So, that is why I asked.

[MtnMuley]

Send them in. Don't worry a bit about being the second owner. Also, if youneed them back in a hurry, send them next day air, and pay to have them shipped back next day air. I've done it a couple times  and had my stuff back in less than two weeks.

[high country]

Send them in. Don't worry a bit about being the second owner. Also, if youneed them back in a hurry, send them next day air, and pay to have them shipped back next day air. I've done it a couple times  and had my stuff back in less than two weeks.

I sure as heck did not. I asked for a loaner, as i have heard they did that for some guys since I sent it in in may and it was getting close to bear season and they still had it......no deal.

[actionshooter]

I scratched a lense on mine and they charged me $75 to replace it., got them back in less than a month and they looked brand new, they were pretty beat before.
 Pretty good deal I thought.

[summit creek]

im a first time owner of a set of el 10x32s i paid 1600 dollars new 1st day hunting went 2 clean the objective lens with a lens pen i guess i was 2 agresive and the lens caved in i was shocked 2 spend that kind of money and have something like that hapen so i sent them back and got a new pair no questions asked how could they for that money?

[Hornseeker]

lens caved in

           

Wow?! That should not happen.

As said above, send them in. They'll fix them up and likely for no money. If you have to pay $75 or so... big deal though. Well worth it.

[Ironhead]

I have a pair of SLC's I bought 12 years ago with no warranty card. I have sent them in twice to be cleaned and had 1 lens replaced for 75.00$. I am about to send them in again and replace both objectives. Alaways returned in a timely manner.

[Wa hunter]

I bought a used pair of El's and sent them in last year and they cleaned and fixed the leak no charge.  It took about 4 weeks.

[buckhorn2]

Just got e-mail from them mine are fixed and being shipped. They had me send them to RI and then shipped to Austria then back to RI so it;s been 2 months and a week for me and these were brand new never used and they would show 28 yards and that was it. Sucks to pay that much and never get to use them for the whole season.

[Miles]

I had a chance to visit the Swarovski factory in Austria a while back and took some pics.  I figure some of you might like to see where all those hard-earned dollars are going.    

[addicted]

that cut out looks like a beast

[ANDERWAGON]

I've been thinking of sending mine in. What's the best way to go about setting this up?

[HardCorpsHuntr]

I pulled the focus knob out of my EL's on a hunt   It was around a four week turn around and I was impressed with their process.  No, charge very timely! 

Note to all!  When collecting firewood take your off your bino's - even if under your jacket.   

Just look up their phone number on line and give them a call!

Miles, that's awesome!

[bow-n-head]

I have had a pair of 10-50 SLC's for 12 years. I took off the front cups, and noticed the edges of the lenses were chipping off. I wasn't too concerned, heard good things about Swarovski. Called them and they said it would be 50$a lens. I wasn't too happy, it was both lenses, looked like a flaw to me. Since the cups cover the edges I never sent them anyway. Doesn't affect the binos, if it ever does I will send them in anyway. They did send me new lens covers once for no charge, the second time I got new ones they charged me 10$ each.