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Author Topic: shout out to springfield armory  (Read 1309 times)

Offline dannysdaddy

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shout out to springfield armory
« on: January 14, 2012, 10:56:00 AM »
well i ruined the coating on my service model xd40 having it in my 4wheeler bag and not knowing there was a flashlight in there as well.  the handle of the flashlight rubbed all the coating off the right side of the slide.  called sprinfield and told them it was MY FAULT and that i wanted to get the gun refinished.  they sent me a prepaid shipping label to return it.  that was a month ago.   didn't hear anything back and yesterday i get a box from fedex and low and behold my gun is back from springfield.  open it up and it looks brand new.  the best part is the invoice in the box says NO CHARGE!!! called them to verify and remind them it wasn't a warranty issue and they assured me that they take care of their customers and this will not cost me a dime weather or not it was my fault. :IBCOOL:
There's a place for all God's creatures...... Right next to the mashed potatoes.

Offline sled

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Re: shout out to springfield armory
« Reply #1 on: January 14, 2012, 11:09:48 AM »
  I had lost a part for my socom.  They sent me a new one free of charge.  Gotta love customer service.

Offline splitshot

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Re: shout out to springfield armory
« Reply #2 on: January 14, 2012, 07:38:05 PM »
was thinking of getting an xdm 40 or 45 for a while.  this confirms it.  anyone got one for sale?  thanks,  mike w

Offline Button Nubbs

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Re: shout out to springfield armory
« Reply #3 on: January 14, 2012, 08:23:18 PM »
Good deal :tup: I just got me a xd9sc and I love it!
Team nubby!

Offline wraithen

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Re: shout out to springfield armory
« Reply #4 on: January 14, 2012, 10:01:58 PM »
I really like hearing stories like this. Customer service seemed to disappear when I got back from korea. I was in Ft. Drum though but it was still a bad feeling. Seems like businesses are realizing that's not gonna get them customers.
the head has been lopped of the eagle.our country has become a nation of losers,them that feed on the teet and can do no more than suckle from them that toil. ~ Rasbo

Offline high country

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Re: shout out to springfield armory
« Reply #5 on: January 15, 2012, 09:03:29 AM »
That's awesome. Another company with great cs is smith & wesson.

Offline actionshooter

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Re: shout out to springfield armory
« Reply #6 on: January 15, 2012, 09:13:48 AM »
Springfield has treated me really well also. Great company values!  I would also recomend their custom shop!!

 


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