Les Schwab Problems

[Gobble Doc]

I took my truck into Les Schwab for the 4th time to have them check on a brake problem for a job they did.     Kept hearing grinding metal.  Finally I pulled out a flashlight and the rotors were obviously goofed up.  I've done my own brakes in the past but this time I thought I would pay someone else so I wouldn't have to deal with it.  Bad idea.  They finally replaced the brakes today.  But when I got in my truck now there is a new strange clicking noise when I touch the brake pedals.      The guy at Les Schwab tried to convince me that it was because of the cold weather.  He also told me that it could be due to the "electronicals", yes, ELECTRONICALS.  No more LS.  Sorry. 

[Chadrick60]

Last year I took my 2005 Ram 2500 to a les Schwab in Tukwila right after hunting season to have the tires rotated and the front end checked just to make sure nothing was damaged from potholes on secondary roads. I had my daughter with me who was 8 months old. I get out of the truck and they take it to a bay. I walk in the door and give the guy my info. As soon as I sat down (we are talking 7 minutes top) this guy comes in with an estimate of $2500 worth of repairs that needed to be done to my truck with less than 75,000 miles.  He told me straight to my face that if I didn't take care of this stuff today I could litterally drive into a ditch and get killed and then he made it a point to look over at my daughter. i was so pissed then he wanted to charge me to rotate Schwab tires I told him he was full of Sh*t. If that much was wrong with that front end I would be chewing the tires up and it would be all over the road and probably have the death wobbles. I took it the next day to the Schwab in Kent and didn't say anything about the other shop. They rotated my tires and told me everything was fine uinder my truck well I just replaced the tires more than a year later and the guys at that tire shop didn't find a problem with it either. How many people just listen to there crap and dole out the money out of fear because they believe these morons. 

[Bean Counter]

I went there when I was a pimply faced high school driver. I was having a slight problem and they turned it into a big problem. Well, in high school $200 is a big problem. Like a dumb @$$ I just bent over and paid it  never went back. Discount Tire has since received 95% of my tire business.

[Special T]

Les schwab isn't really any different than any other franchise business. Mechanical stuff sucks in general.. The best thing to do is find a good place that treats you right and go back... and tel. a friend about it. There are good and bad LS locations you found a bad one AND a fair one... Some of the best places i have had mechanical work done are small mom and pop shops. 

[lokidog]

It is always good to get a second opinion on EVERYTHING!  I had an oil change on the way to deer hunting this year and the guy said, that some part in my front steering needed to be replaced because it was starting to leak oil and was loose.  He didn't have the $400 or so part in stock and I was already running late to get up the NE part of the state the day before season so I figured it'll hold.  When I got back, I had another place look at it and all it was was a leaky hose above the part.  Ten minutes and a $2 hose clamp later I was on my merry way. 

I have had issues with LS's front end alignments not lasting even though 98% of my driving is on pavement.  I will not be going back again for that.  Have also had repeated problems with trailer brakes until someone else did the work.

I'll buy tires from them but no more mechanical.  Back in the early 90's, the LS in Burns, OR (I think it was) opened on a Sunday to fix a flat tire for me so my elk hunt didn't get screwed up.  They have also rotated and fixed flatsx of other brand tires free of charge for me as well.

[Bean Counter]

I'll buy tires from them but no more mechanical. Back in the early 90's, the LS in Burns, OR (I think it was) opened on a Sundaytofixa flat tire for me so my elk hunt didn't get screwed up. They have also rotated and fixed flatsx of other brand tires free of charge for me as well.

+1. To be fair, all my experiences with them were courteous. Also, they aren't exactly into nickle and diming customers.

[ICEMAN]

I have had an account at Les Schwab since 1982. (Moscow Idaho...)

They have provided most all batteries, shocks, alignments, breaks, tires and rims for me, and my construction business I had for 10 years..... I had one bad experience in all those years with them (Lacey, WA), they fixed the problem and we are good. Good company.

[whacker1]

I had a bait and switch happen while in college on a set of tire at the Pullman store.  The only thing I have purchased from Les Schwab in the last 15 years is a couple of batteries.  I tried to let one of the Spokane stores get more of my business, but they kept trying to sell me tires I didn't want, so I found a locally owned store that would actually listen to what I was trying to do.  It shouldn't be that tough to buy tires. 

[PlateauNDN]

I used to be a Les Schwab customer and bought several sets of tires, rims, batteries, wipers and various brakes and components associated with brakes from them over the course of almost 6 years.  Everything started going down hill the last year with them when they tried to charge me for rotating and adding air to tires I bought from them.  Then I heard a squeak in my brakes that they installed and they said they were worn down to the metal and grinding causing friction and they were unsafe to drive off their lot with until I replaced them.  I needed new brakes and everything because of the damage that was being caused and because of liability reasons they were not going to let me leave the lot.  SORRY but it doesn't say anywhere in your policy that you can keep me here (and I looked), so I left and went to another shop down the road that my in-laws go to and they pulled all my tires off and showed me what the issue was and explained everything was in good working order for another 6 to 12 months at least depending on my driving.  I inquired how much would a complete repair similar to what Les Schwab wanted to do and it was half the cost. 

That was almost a year ago and Les Schwab will not get my business again unless they are the only shop in town.

[Elkaholic daWg]

I'll buy tires from them but no more mechanical. Back in the early 90's, the LS in Burns, OR (I think it was) opened on a Sundaytofixa flat tire for me so my elk hunt didn't get screwed up. They have also rotated and fixed flatsx of other brand tires free of charge for me as well.

+1. To be fair, all my experiences with them were courteous. Also, they aren't exactly into nickle and diming customers.

 Don't have time for all my biotches about them, but I have also found that you can buy 5 BFG Mud Terrains at Discount for the price of 4 at Les Schwab. Al;l I can say is never send anyone not mechanically inclined to them unless you don't like them.

[BLKBEARKLR]

HAHHAAH I used Les Schwabs this year again.

I went in got a quote for rims and tires for my F250, it was going to be 2200.00 for what I wanted. I kept their quote and their book showing the rims I wanted. I then drove over to discount, walked in there with Les Schwabs book, pointed to the rims picked out a more aggressive tire and they quoted me 1800.00  I then said no thanks I can get it done at Les Schwabs for 1540.00 cash. So discount said we can do it for 1500.00 even right now. So an hour later I drove away with my new rims and tires.

Shop around a lot better deals out there if you look than Les Schwabs.

Joe

[Bean Counter]

I love haggling  though I've usually found that honesty is the best policy, myself 

[KillBilly]

Discount doesn't do TOYOs though...

[Bean Counter]

They can special order them. At least the ones I've asked.

[bobcat]

Yeah, I think Discount Tire can order just about any tire you want. A couple years ago they didn't have the Cooper tires that I wanted on my truck, so they ordered them, and I had them on my truck in less than a week.