cabelas tulalip Gun library

[aaron_mn]

That sucks. If someone came up and had an attitude like that for no reason and was raising his voice, it would take a lot of self control for me. Haven't had experience in buying guns from cabelas, but this definitely steers me away from them to the smaller shops where they know what customer service is. Hopefully they make this right, and this guy finds his way into a non-customer service related field.

[smdave]

That guy won't last long.  But if you are looking to get the most for your gun sell it privately, Cabelas is only looking out for themselves, I have sold one gun to them and I got hosed badly but I had to sell it in a hurry.  You should have gone to the store manager about Mr. Wonderful.

Clarence is sending this on to those above,

But remember Cabelas is the middle man they have to pay you less then retail to be able to sell it at retail. I always watch pawn stars and wander why people get made when they will not pay them top dollar. The OP understands this concept and was willing to sell it for less then retail to move it so he could purchase something he wanted.

Dave

[h2ofowlr]

If that position is giving him heart burn, he needs to move to selling guns vs. buying them.  I was in there yesterday looking at guns.  The used guns seem to be very high priced.  They have a beat SP-10 on the rack, that is going to sit for some time.

On a side note:  I would have sold mine for $860.  On the various duck huning forums they are selling from $650 to about $850 for the SP-10.  I purchased mine for $700 as the guy said he had only shot 6 shells through it on one guided hunt he did.  It was a safe queen with not a mark on it.  He also gave me 4 boxes of shells.  Great gun.  I picked up several cases of shells for it last season as well.  The Hevi-Metal 10 gauges shells put a smack on the snows.

[jeepasaurusrex]

Talked to the wife tonight. The issue has been sent up the chain.

[Rick]

I'm on it guys...

Phew!...crisis averted.

IMO,if the OP was mad enough to come here and biatch about the service he should have said something to management before he ever left the store.

You know exactly one side of the story,but were quick to stick your nose in where it doesn't belong.

Nice work Inspector Clouseau.

[wraithen]

He didn't say the guy was getting fired, he said he was getting it looked into. I'm sure cabelas would rather have a guy on here whispering into their ear than to not know someone drove away 10 customers. Especially when you look at the cost of a new customer vs the savings in keeping one.

[Austrian Hunter]

I'm on it guys...

Phew!...crisis averted.

IMO,if the OP was mad enough to come here and biatch about the service he should have said something to management before he ever left the store.

You know exactly one side of the story,but were quick to stick your nose in where it doesn't belong.

Nice work Inspector Clouseau.

Do you work at Cabela's 

[Stilly bay]

I'm on it guys...

IMO,if the OP was mad enough to come here and biatch about the service he should have said something to management before he ever left the store.

You know exactly one side of the story,but were quick to stick your nose in where it doesn't belong.

Nice work Inspector Clouseau.

as a matter of fact I contacted cabela's corporate headquarters and "bitched " to them.

like this forum, cabela's is a public establishment; and I figured that other members would want to hear about my experience and maybe save themselves some heartburn or at least be prepared for a situation similar to the one I described.

as for the "other side of the story" you are alluding to- I have absolutely nothing to gain from lying about  or inflating the situation that occurred. at best I might like a third evaluation of the gun I was offering for sale, but thats trivial since in my original post, I said I would accept less than I wanted for the gun in order make a trade where I would have to come up with an extra $300.

I am aware of Jeepasaurusrex's reasons for getting involved, and quite frankly I appreciate it.

[Austrian Hunter]

I'm on it guys...

IMO,if the OP was mad enough to come here and biatch about the service he should have said something to management before he ever left the store.

You know exactly one side of the story,but were quick to stick your nose in where it doesn't belong.

Nice work Inspector Clouseau.

as a matter of fact I contacted cabela's corporate headquarters and "bitched " to them.

like this forum, cabela's is a public establishment; and I figured that other members would want to hear about my experience and maybe save themselves some heartburn or at least be prepared for a situation similar to the one I described.

as for the "other side of the story" you are alluding to- I have absolutely nothing to gain from lying about  or inflating the situation that occurred. at best I might like a third evaluation of the gun I was offering for sale, but thats trivial since in my original post, I said I would accept less than I wanted for the gun in order make a trade where I would have to come up with an extra $300.

I am aware of Jeepasaurusrex's reasons for getting involved, and quite frankly I appreciate it.

 

[tmtimestwo]

Not to steal the thread, but I had similar issues with customer service. I purchased a rifle, scope and rings... Nothing overly expensive but $700.00 of my money and asked that the scope be mounted and bore sited initially awesome service than a 2 hour wait at the gun counter for an FFL check with a military ID and than another 3 hour wait to get the scope mounted and all the while I was told I had to wait because it required my attention when they "got to it."  Than to top it off they mounted the wrong scope, the fix only took a few minutes on that one though I think it was because it was close to closing time. Not impressed at all, I think the Lacey store as well as the Post Fall's store will get all my business until Corporate does something about this one.

[Alchase]

I'm on it guys...

Phew!...crisis averted.

IMO,if the OP was mad enough to come here and biatch about the service he should have said something to management before he ever left the store.

You know exactly one side of the story,but were quick to stick your nose in where it doesn't belong.

Nice work Inspector Clouseau.

Do you work at Cabela's 

Maybe the gun counter J/K 

[jeepasaurusrex]

New gun department manager has been hired.

[Smokepole]

Well that's good to hear.  Maybe the guy just doesn't belong in retail...

On a brighter note, I bought some footwear in there yesterday, and had great customer service.  Friendly & knowledgeable.  Most of the departments seem that way to me. 

[CP]

New gun department manager has been hired.

Good, I plan to go by there tomorrow and fondle their shotguns.

[RG]

Not that it excuses the guy's behavior in any way if he acted like you describe, but when a company opens a new store and fills it with all new employees there is going to be a period of shaking out while the real personalities and aptitudes come to the surface.  6 months from now I bet things run a lot smoother.  The good news is that they, management, seem to be interested in the opinions of their customers and also seem to be responsive.  I worked for the Nordstrom company in the 80's when they were opening a lot of new stores.  Even then, with all management being hired from within the company, there were a lot of surprises and "getting aquainted" challenges at the new stores.  Eventually everything flows together and things work like a machine if the top management is on the ball.

I bought a fishfinder at Cabelas in Tulalip last night.  A gal helped me and she tried really hard.  She didn't know all the answers but worked to figure out what I needed to know.  A few months from now she'll be better too.  At least she was trying hard to get me what I needed.