Cabela's gun counter

[Cabelas Tulalip]

Thank you for the feedback!   These are some amazing call outs and obviously some specific things our store team needs to work on.  We never want our customers to have a poor experience. Nor should our customers ever be ignored by our outfitters. We strive for legendary customer service throughout the store, and there are evidently some opportunities for us to improve on. 

We hear your concerns and thank you for allowing us a bit of time to train our teams to your expectations.

Here are a few things we currently understand as concerns and what we are doing to help.

Not enough staff. The crowds have been incredible and increasing every weekend.  We see the need for knowledgeable staff; tell your friends and family that we are hiring. We are always looking for strong candidates with personal experience.

Prices.  Our prices are set consistently for all locations. We do have the ability to price match and exact item of a physical store within 100 mi of our location. We do not have the ability to match online pricing, outside of Cabelas.com, at this time.
 
Product Availability.  We have the ability to place special orders, if there is a specific item you are looking for. 

We appreciate your feedback and thank you for your understanding as we continue to develop our outfitters to your expectations. Please feel free to contact our Customer Experience Manager if you feel your experience does not satisfy your shopping experience. 

Thank you,
Your Tulalip Cabelas     

[CP]

Thank you for the feedback!   These are some amazing call outs and obviously some specific things our store team needs to work on.  We never want our customers to have a poor experience. Nor should our customers ever be ignored by our outfitters. We strive for legendary customer service throughout the store, and there are evidently some opportunities for us to improve on. 

We hear your concerns and thank you for allowing us a bit of time to train our teams to your expectations.

Here are a few things we currently understand as concerns and what we are doing to help.

Not enough staff. The crowds have been incredible and increasing every weekend.  We see the need for knowledgeable staff; tell your friends and family that we are hiring. We are always looking for strong candidates with personal experience.

Prices.  Our prices are set consistently for all locations. We do have the ability to price match and exact item of a physical store within 100 mi of our location. We do not have the ability to match online pricing, outside of Cabelas.com, at this time.
 
Product Availability.  We have the ability to place special orders, if there is a specific item you are looking for. 

We appreciate your feedback and thank you for your understanding as we continue to develop our outfitters to your expectations. Please feel free to contact our Customer Experience Manager if you feel your experience does not satisfy your shopping experience. 

Thank you,
Your Tulalip Cabelas   

Welcome to the board.   

[Bean Counter]

Welcome to the board

+1. Thank you for addressing our community's concerns 

I think you'll find that most members here are fair minded people and are willing to both hear others out and give a second chance.

[Rob]

I was wandering around looking for primers with a confused look on my face

Isn't that a normal state for you???

I had a great experience in the Lacy store.  While I hate the LOOOOONG wait to get help, but here is what happened

I arrived about 55 min before closing.  I wanted to replace a scope on my rifle before a rapidly approaching hunt.

When my # came up 45 min later, I got a rep to try and find the scope I wanted.  it was hard to find and it took them about 15 min.  The store had now been closed for 5 minutes.  I was hoping to have them mount the scope for me.  They mounted it and did not hurry me through the process.  It was about 45 min after closing when they walked me out the store.  Very helpful.





I will say I do not like the "social media police" coming on the forum like that last post from Cabeals Tulalip....  leaves a very sour taste in my mouth.  and the replies sound like text book "cut and paste" replies to me.

Sears did that to my buddies personal blog.  He was complaining about some service issues he had and they logged into his blog and defended themselves.

[jeepasaurusrex]

I do not see it as "social media police" but an attempt to connect with the local sportsmen and hear their issues.

If these issues are not brought to their attention, they cannot be addressed. Airing dirty laundry on a forum accomplishes nothing.

[Rob]

Crosses a line in my book - and I am a fan of Cabelas.  I'm probably alone in that camp though!

[FC]

Crosses a line in my book - and I am a fan of Cabelas.  I'm probably alone in that camp though!

I can see your point and I agree to a point, I do think it's good that they try and communicate though so long as it is genuine and not a copy/paste type deal.

That said, I don't see their staffing numbers as being an issue at the time I was at the gun counter yesterday, the woman who was showing one guy gun after gun needs to be trained on when to cut someone off (at least briefly) and help another customer. The two guys having their circle jerk behind the counter need to be reminded that they were hired to do a job and should do it or pick up their last check...

The guy I talked to by the fishing reels was quick to offer help and friendly as was the guy over by the depth finders, another guy answered some questions for us about one of the Riverhawk boats and was very cordial and helpful. The young woman who came out to offer help when we walked past the footwear section was also quick to offer assistance.

The only area I saw that needed attention was the gun counter.

[bearpaw]

We have occasional topics on the forum in which members are unhappy with goods or services. I do not see it as fair to allow people to complain about a business without allowing the business the chance to respond. In fact many members have commented that they would like to see a response from the business.

It is my firm beleif that a responsible business should be willing to answer the hard questions when confronted by them. I think that Cabelas just did that, they came on the forum and acknowledged that they have been very busy, that they need help, that they are working on the problem, and noted that they are hiring. I hope that if we have a member in need of a job this is a chance for employment.

Cabelas is obviously trying to addess the comments made by those of you who have had a less than satisfactory experience, you can't fault them for that.

As far as I am concerned Cabelas is welcome on the forum. 

[Relish the Journey]

Well said Bearpaw.   

[smdave]

I welcome Cabelas also, I hope they stick around or at least poke their head in every now and then.

Dave

[BOWHUNTER45]

my wife and I went down last Sunday ...I am not to impressed with the prices of alot of things ...Like their Pistols ....You can buy one a little cheaper at Holidays Sports in Mt.Vernon ....But one good thing did come out of our little trip ....The indians paid us 5 hundy @ the casino  Plus the food was off the chart ...Hell I had chicken - pizza - Meat loaf and prime rib .....yeah I need to layoff the groceries before hunting season  first time I ever won sheet there ...but now I will go back ( once in awhile )

[mr_hurricane]

I was wandering around looking for primers with a confused look on my face

I will say I do not like the "social media police" coming on the forum like that last post from Cabeals Tulalip....  leaves a very sour taste in my mouth.  and the replies sound like text book "cut and paste" replies to me.

Sears did that to my buddies personal blog.  He was complaining about some service issues he had and they logged into his blog and defended themselves.

I do not see them as Social Media Police... what do you mean, I am actually shocked they created an account and responded to this thread, and note what the other member posted about SEARS...

I think it is all good, we have something to say and they have something to say, at least it shows they are listening and care enough to respond, as far as SEARS goes defending themselves.. that's fine too, the customer is not always right.

You can practice that as a business value of your company but we all know it is not true, we have all probably brought something and simply didn't like it and returned it at some point in our life, is that fair? Not really, why should they take that back, but most stores do.

I think its good they responded, shows they are listening.

Now Cabelas can explain why they do not let people open carry in their store when Starbucks does lol.

[Russ McDonald]

It is pretty cool that they care about what we say.

[Stilly bay]

Thank you for the feedback!   These are some amazing call outs and obviously some specific things our store team needs to work on.  We never want our customers to have a poor experience. Nor should our customers ever be ignored by our outfitters. We strive for legendary customer service throughout the store, and there are evidently some opportunities for us to improve on. 

We hear your concerns and thank you for allowing us a bit of time to train our teams to your expectations.

Here are a few things we currently understand as concerns and what we are doing to help.

Not enough staff. The crowds have been incredible and increasing every weekend.  We see the need for knowledgeable staff; tell your friends and family that we are hiring. We are always looking for strong candidates with personal experience.

Prices.  Our prices are set consistently for all locations. We do have the ability to price match and exact item of a physical store within 100 mi of our location. We do not have the ability to match online pricing, outside of Cabelas.com, at this time.
 
Product Availability.  We have the ability to place special orders, if there is a specific item you are looking for. 

We appreciate your feedback and thank you for your understanding as we continue to develop our outfitters to your expectations. Please feel free to contact our Customer Experience Manager if you feel your experience does not satisfy your shopping experience. 

Thank you,
Your Tulalip Cabelas     

don't forget rude and abrasive employees

I would be curious to hear what cabelas has to say about my situation, since as of yet I have not heard a peep from them, on this forum or in real life.

http://hunting-washington.com/smf/index.php/topic,98592.0.html

[trophyelk6x6]

I spend 1 weekend day per month at Lacey. I have sold several guns at their gun library/appraisal.  I noticed they are always under staffed especially once I heard from the guys in the library how much they make per year taking in and selling guns. I think it is not just staff but TILLS. they only have 2 at the gun counter in Lacey. NOT even close guys. They are not making a killing but only marking up a reasonable amount. So they should start manning their counters more. I dont know if they are especially suprised by the Washington market or not . I am getting tired of waiting whether I am selling or buying. I know it takes some time to process but waiting 20 minutes until I get my stuff started is not right.