collapse

Advertisement


Author Topic: Vortex Warranty Put to the Test  (Read 18276 times)

Offline Bean Counter

  • Site Sponsor
  • Non-Hunting Topics
  • Trade Count: (0)
  • Explorer
  • ******
  • Join Date: Jul 2008
  • Posts: 13624
Re: Vortex Warranty Put to the Test
« Reply #15 on: October 27, 2015, 10:50:11 AM »
Vortex isn't the only company in the business that falls out of its chair to hook up its customers. I had Leupold send me scope accessories that my spastic fingers lost, and Nikon sent me a brand new pair of Monarch's when I sent in and asked them to replace the eye cup that had fallen off after years of hard use. Neither company even asked for return S&H.

For 259$ the hinge isn't gonna be titanium. But I bet you gets new pair as soon as vortex knows.

 :yeah: There are tons of things that go into a quality pair of optics other than just the glass. There's prisms (BAK4 vs 7), the type of coating used on the mirrors (dielectric being better and more spend than silver or aluminum alloy), the alloys used in the housing, its weather seals, etc.  I recently read that a lot of the Big 5-type disposable optics have colored coatings just slathered onto the glass for no optical reason other than to look cool on the shelf  :o

I tend to wonder if these warranties make more sense than we realize since a lot of the components in the OPs set could probably be recycled into a 'new' pair.

Offline floatinghat

  • Trade Count: (0)
  • Longhunter
  • *****
  • Join Date: Mar 2009
  • Posts: 696
Re: Vortex Warranty Put to the Test
« Reply #16 on: October 27, 2015, 12:52:31 PM »

I worked at REI during college.  REI is a great company with good to great products and fantastic CS. I worked in CS and we used to see the same people as the seasons changed have equipment issues.  Come spring, suddenly their ski boots hurt, something was wrong with something.  Generally we would take them down the path of fitting or store credit.  They usually took the credit and walked out with a bunch of other stuff.  But yes people take advantage and sometimes company's need to do the right thing.


Online pianoman9701

  • Mushroom Man
  • Business Sponsor
  • Trade Count: (+5)
  • Legend
  • *****
  • Join Date: Mar 2011
  • Posts: 42831
  • Location: Vancouver USA
  • WWC, NRA Life, WFW, NAGR, RMEF, WSB, NMLS #2014743
    • www.facebook.com/johnwallacemortgage
    • Apply for a loan
Re: Vortex Warranty Put to the Test
« Reply #17 on: October 27, 2015, 01:22:39 PM »
Vortex will replace them. Their warranty is unconditional. Same with ZenRay.
"Restricting the rights of law-abiding citizens based on the actions of criminals and madmen will have no positive effect on the future acts of criminals and madmen. It will only serve to reduce individual rights and the very security of our republic." - Pianoman

Offline DIYARCHERYJUNKIE

  • Trade Count: (0)
  • Frontiersman
  • *****
  • Join Date: Aug 2011
  • Posts: 3106
  • Location: hoodcanal
Re: Vortex Warranty Put to the Test
« Reply #18 on: October 27, 2015, 01:24:18 PM »
While I agree that a good warranty is a must in the optics industry, I am not certain I could support issuing a new pair for your issue.

That's my take.

Here's an analogy, I buy a brand new Martin bow, I am crossing a drainage with a shale slide and I loose my footing.  The bow takes a tumble, (a bad one) and both limbs are destroyed.  Does Martin cover this? 

Sounds like a helluva stretch to me.......

Let us know what Vortext tells you.

This is where I'm coming from also. I work in the warranty repair business. If a customer runs into a curb and breaks an axle or damages a wheel on their car, that's not a warrantable repair and you won't get it covered under warranty ever.

I told my Minox story. I also put a Vortex Diamondback scope on a .300 win mag rifle. The recoil from the rifle floated/broke the reticle. I sent it back to Vortex and they replaced it no questions asked. I won't put that scope on a .22-250 now.

I think REI learned a lesson from this sort of thing with their extremely liberal return policies. That's changed now. Hopefully all these companies won't follow suit and change their policies to where they will warranty manufacturer's defects and nothing else. Aside from their wording re: their warranty coverage, it's not even remotely close to their fault that your bino's broke when they fell off of a cliff or that my spotting scope broke because it toppled out a lifted Jeep with a tripod attached to it.


If your company had the same warranty statement as vortex I would want any damage to my car paid for.  But you don't.  They will repair or replace any damage that you didn't intend on happening.  Like he threw the bag and didn't intend on the Binos breaking.  Assuming the break hinders the functionality.

What it seems is that statement would be for the guys who break there old Binos to get a new pair. Or the guys who get a scratch on the hinge and send them in for a new pair. 

Offline acnewman55

  • HWY 2 Hermit
  • Trade Count: (0)
  • Scout
  • ****
  • Join Date: Oct 2012
  • Posts: 400
  • Location: Seattle and Lake Wenatchee, WA
Re: Vortex Warranty Put to the Test
« Reply #19 on: October 27, 2015, 01:28:46 PM »

Who cares, they offer a warranty , use it. I'm sure the executives at Vortex are very aware of the warranty language and that they will see their fair share of customer caused damage. It gives them an edge over the competition and as long as they offer it, we the consumer should take full advantage of it.

This.

Not sure why commenters think I ought to be grateful for the warranty I bought and paid for. Without the Vortex warranty, I likely would have bought another brand...




Sent from my iPhone using Tapatalk

Offline acnewman55

  • HWY 2 Hermit
  • Trade Count: (0)
  • Scout
  • ****
  • Join Date: Oct 2012
  • Posts: 400
  • Location: Seattle and Lake Wenatchee, WA
Re: Vortex Warranty Put to the Test
« Reply #20 on: October 27, 2015, 01:29:14 PM »

Where's the buck?

Look on the bright side, now you have two riflescopes  :chuckle:

 :yeah:




Sent from my iPhone using Tapatalk

Offline Blacktail Sniper

  • Trade Count: (+6)
  • Old Salt
  • ******
  • Join Date: Oct 2009
  • Posts: 5783
  • Location: Rochester, Washington
  • Kill'em all...let the gravy sort'em out!!!
  • Groups: blacktail sniper
Re: Vortex Warranty Put to the Test
« Reply #21 on: October 27, 2015, 02:06:13 PM »
 :tup:
It is better to be consistently incorrect than inconsistently correct...

Sarcasm: The ability to insult stupid people without them realizing it. 

My level of sarcasm depends on your level of stupidity...

Sarcasm makes smart people laugh and stupid people mad.

Offline huntandjeep

  • Trade Count: (+13)
  • Frontiersman
  • *****
  • Join Date: May 2009
  • Posts: 2837
  • Location: West Valley , Yakima
Re: Vortex Warranty Put to the Test
« Reply #22 on: October 27, 2015, 04:02:04 PM »
They will replace them. A buddy dropped his Razor HD spotting scope and broke the angled eye piece off. He called them up told them exactly what happened asked if he sent them in would they fix them and bill him. The rep said email us some pictures. He did , the rep called him back and said " what's your address were sending you a new one ".
Anyone that thinks a Glock is better than a 1911 paints his toenails.
Yakima Valley Mountaineers

Offline huntingbaldguy

  • Trade Count: (0)
  • Longhunter
  • *****
  • Join Date: Apr 2014
  • Posts: 532
  • Location: Kitsap
Re: Vortex Warranty Put to the Test
« Reply #23 on: October 28, 2015, 01:24:35 AM »
Replacing them makes the person who got them replaced go "ok my next pair of bino's will be some viper hd's" or something.  They know this.  Brand loyalty is a big deal and they take it seriously.  I had a pair of Diamondbacks worked on that i dropped and the seal broke (dropped on concrete, oops) and they replaced them.  When it was time to buy a new hunting rifle scope, guess who i went with.  Same with wifes binos and my AR scope.  I also own a red dot from Vortex. 

Offline BOWHUNTER45

  • Non-Hunting Topics
  • Trade Count: (0)
  • Explorer
  • ******
  • Join Date: Nov 2009
  • Posts: 14731
Re: Vortex Warranty Put to the Test
« Reply #24 on: October 28, 2015, 05:32:17 AM »
Fragile ?????  I do not think any binos were designed to be deliberately dropped off a cliff ...looks to me they bounced off some rocks , which is no guarantee for anything to survive !!  Lmao

Offline JeffRaines

  • Non-Hunting Topics
  • Trade Count: (+4)
  • Longhunter
  • *****
  • Join Date: Sep 2014
  • Posts: 538
  • Location: Roy
Re: Vortex Warranty Put to the Test
« Reply #25 on: October 28, 2015, 09:48:20 AM »
Replacing them makes the person who got them replaced go "ok my next pair of bino's will be some viper hd's" or something.  They know this.  Brand loyalty is a big deal and they take it seriously.  I had a pair of Diamondbacks worked on that i dropped and the seal broke (dropped on concrete, oops) and they replaced them.  When it was time to buy a new hunting rifle scope, guess who i went with.  Same with wifes binos and my AR scope.  I also own a red dot from Vortex.

It works, too. I bought a Viper HD spotting scope 'open box' that arrived with a broken micro focus knob. Called Vortex, told them my dilemma and I had a brand new one sitting on my porch two days later.

Needless to say, my Vortex Viper HS-T 4-15x44 scope will be here tomorrow. I'm also planning on some Viper HD binos sometime before season next year.

Offline acnewman55

  • HWY 2 Hermit
  • Trade Count: (0)
  • Scout
  • ****
  • Join Date: Oct 2012
  • Posts: 400
  • Location: Seattle and Lake Wenatchee, WA
Re: Vortex Warranty Put to the Test
« Reply #26 on: October 28, 2015, 10:58:09 AM »

Fragile ?????  I do not think any binos were designed to be deliberately dropped off a cliff ...looks to me they bounced off some rocks , which is no guarantee for anything to survive !!  Lmao

They were inside a large pack surrounded with clothing/sleeping bag etc. smugly packed away.

Not a mark on them to indicate the contacted anything harder than at t-shirt. That's why I'm surprised.

If you really look at the design it is pretty clear that the integrity of the entire hinge is dependent on a plastic piece about 1/8" thick.


Sent from my iPhone using Tapatalk

Offline Bean Counter

  • Site Sponsor
  • Non-Hunting Topics
  • Trade Count: (0)
  • Explorer
  • ******
  • Join Date: Jul 2008
  • Posts: 13624
Re: Vortex Warranty Put to the Test
« Reply #27 on: October 28, 2015, 12:28:43 PM »
If you really look at the design it is pretty clear that the integrity of the entire hinge is dependent on a plastic piece about 1/8" thick.

 :dunno: That sounds about right to me for a $250 binocular.

There's a lot of reasons some binoculars cost $1,500-2,000, and its not all profit.

Offline Elknut1

  • Trade Count: (+2)
  • Longhunter
  • *****
  • Join Date: Dec 2007
  • Posts: 968
  • Location: McCall, Idaho
Re: Vortex Warranty Put to the Test
« Reply #28 on: October 28, 2015, 01:45:46 PM »
You will have no issues, Vortex will take care of you! We've had several optics sent back that were basically destroyed. Here's one that was torn up by a bear that broke into a tent & tore them up good, a new pair was issued no questions asked.

  Here's a photo of them!

  ElkNut1

Offline Special T

  • Truth the new Hate Speech.
  • Business Sponsor
  • Trade Count: (+13)
  • Legend
  • *****
  • Join Date: Aug 2009
  • Posts: 24823
  • Location: Skagit Valley
  • Make it Rain!
    • Silver Arrow Bowmen
    • Silver Arrow Bowmen
Re: Vortex Warranty Put to the Test
« Reply #29 on: October 28, 2015, 04:00:05 PM »
Lol now thats a pic/story of customer service!

Sent from my SAMSUNG-SGH-I547 using Tapatalk

In archery we have something like the way of the superior man. When the archer misses the center of the target, he turns round and seeks for the cause of his failure in himself. 

Confucius

 


* Advertisement

* Recent Topics

SimplePortal 2.3.7 © 2008-2024, SimplePortal