Mine went bad on my liberty and wouldn’t lock. Called them and They sent me a new manual lock and set me up with a locksmith to install, it had been a few years and I had to pay $100 bucks This was probably 10 years ago so maybe their customer service has gotten worse. Good buddy had his also go haywire and they hired a locksmith to get his open and put a Manual dial. Same timeframe. Not sure where you are located but I’d contact northwest safe in enumclaw. Those guys are top notch
I would never get a electronic lock again