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Author Topic: Gerber, is it this bad?  (Read 660 times)

Offline Stein

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Gerber, is it this bad?
« on: October 28, 2020, 03:00:30 PM »
Just wondering if I have bad luck or what.  I am on my fourth Gerber knife, the last one broke when I was cutting some cheddar cheese, the lock holding the blade broke and now it opens about 270 degrees.  One before that the pliers broke, one before that was the scissors.

Anyway, lifetime warranty so I filled out the form and after a couple weeks, sent it in.  That was July.  OK, COVID, probably will be a while but no sweat, I don't need it until my November hunt.

August 29, I get an acknowledgement e-mail saying they received it and I should have a new one in 15 days.

September 7 another e-mail from Gerber saying they are still working on it.

October 7 I sent and e-mail asking if they had any update.  They said an order was created to ship me a new one on September 28, should be any day now.

Now, we're a month after they created the order and 4 months after I sent it in - to have a new one shipped out.

So, no more Gerber for me, their products are junk as is their warranty.  Am I just having a run of bad luck or has their quality and service really dropped to this level?

Offline Milkman

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Re: Gerber, is it this bad?
« Reply #1 on: October 28, 2020, 03:04:20 PM »
Wow! Thats absolutely horrible.
I think I've only had 1, years ago, no issues like that.  Hope you at least get it back man.

Offline cougforester

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Re: Gerber, is it this bad?
« Reply #2 on: October 28, 2020, 03:08:09 PM »
Yikes.

Offline Stein

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Re: Gerber, is it this bad?
« Reply #3 on: October 28, 2020, 03:09:24 PM »
Gerber must be watching this forum, I got a tracking e-mail literally five minutes after I posted. :dunno:  I doubt it will get here in time, but it's better than nothing.

Offline Buckmark

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Re: Gerber, is it this bad?
« Reply #4 on: October 28, 2020, 03:28:14 PM »
I would sell it NIB and buy a Leatherman  :twocents:
4 times is 3x too many in my book
To hunt and butcher an animal is to recognize that meat is not some abstract form of protein that springs into existence tightly wrapped in cellophane and styrofoam.

 


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