Boyds stocks having problems?

[usmc74]

Daughter ordered me a rifle stock before Christmas.  She knew how I wanted it, and she ordered it correctly (added limbsaver recoil pad).

Paid for expedited shipping.  Didn't show for Christmas, but I knew it would be about 3 weeks.  She tried calling last week, 15 minutes on hold, then leave a message.  Tried to tell them expedited shipping no longer necessary, and checking status of stock.  I got the stock on monday, they shipped the day after she called, but they never called her back, or e-mailed her.  The stock was correct, but did not have the limbsaver pad (it was their basic stock, not the "custom" with the other pad.  I have e-mailed them with no response, called cust service with no response (left message).  Are they having problems?

so, paid for stock, paid for limbsaver upgrade, and $76 expedited shipping.  Just have the basic stock

[jackelope]

$76 shipping??

[carlyoungs]

Mine was free shipping like 3 days. That doesn't sound right.

[follow maggie]

Three weeks is expedited shipping? Was this Boyd's or a reseller?

[usmc74]

Yes, this was direct from Boyds.

Daughter ordered online, but didn't realize the "custom" order (limbsaver) says 3 weeks.  I expected that part.

She was trying to get it for me by Christmas.  when it sent, it was UPS 3 day.

They were also closed the entire Christmas week.  She found that out from the recording when she tried to call them.

Their facebook page has lots of people grumpy for not being able to contact them, but Boyds has replied to them there.

I did leave a message there.........we will see.

Maybe it was just a holiday induced backlog, but not responding to calls and e-mails sets people off.

[usmc74]

They did call my daughter.  She explained the problem, lady said "let me transfer you to customer service".....voicemail

[usmc74]

I got ahold of cust service this morning.

They are sending me a new stock, and a return label for this one.

We will see........