Les Schwab?

[AROTTY]

They don't carry the tire brands I put on my rigs so I don't use them. Discount or new car dealer when they are running a manufactures special.

[Westside88]

I don't think Les works on brakes... They replace everything!

In the past I’ve received good service from Schwab, but my opinion has been slipping. I think a lot of it has to do with who works there. Recently I had some brake issues and no time to do it myself. I took my truck (89 F250) in for an inspection and was told it needed “everything, front and rear”.  I talked to a local shop that has a good reputation. They were about $150 more based on the “everything “ premise. I didn’t have the truck with me when we spoke. I just asked them to price the worst case scenario. I ended up choosing them because I had a better feeling about the work and I could drop it off and walk home. When I picked it up it was $650 less than the quote. The owner told me the rear drums were fine, they cleaned them up and serviced them. I think Les Schwab would have changed them out

[jeffro]

The only reason I use them (for tires only, no service or repairs)
is there seems to be one in every town in this state.
And unless something has changed they have always honored their warranty.
They have also fixed multiple flats, not their brand, for me also free of charge.

[follow maggie]

Their store in Bremerton sucks & their mechanics are worse. The warranty is worthless, really. In my 30 years of driving I’ve had 2-3 tire problems, and they’re cheap to fix at any tire shop in any town.

[zwickeyman]

Like others have said, every store is different. Its easy for me to say no to suggested extra work but for folks with less knowledge they can for sure get taken advantage of.

I have had great experiences over the years with the North Bend, Ellensburg and Wenatchee stores

[JWEBB]

I’ve never had luck with schwab and I’ve been to many. Always trying to make that extra buck it seems. Money seems more important than a customer relationship to them.

[trophyhunt]

I'm not a big fan of les schwab like I used to be many years ago, I just went to price tires for my truck and they are expensive there now.  Last time I bought them they were 1,200 and now they want 1,600.  I got prices from Best Tire in Bonney lake, cooper's for 1,200 in a 35''X12.50X20''. I do like Schwab's payment plan, its easy and they don't raise the interest rate if your late like discount tire does.  No I don't make a habit of being late but discount will send the bill 2 days before its due and then by the time they receive the check, it's late.  So, I will see how Best tire does with their payment plan because I will go to them from now on instead of schwab.  Doug is a good guy at the schwab dealer in desmoines and we take a lot of work vehicles in there, but I will be letting him know how they lost my business. In my opinion, over all most businesses just don't care anymore about 1 person. The population is getting so big that they can just do or charge what they want.  My experience with buying my trailer this year has ruined my faith in good business.

[pianoman9701]

I used LS for years. I was convinced the service set them apart. It no longer does and their prices are outrageous. Discount Tire is just as good service and about 30% cheaper for like graded rubber.

[Rob]

Discount tire has always been really good to me.  (the one in Mill Creek).

I live in Monroe now but still drive there for work. 

I had salt water weld my spare to the retaining hardware where it was stored under the bed of my truck about 10 years back.  I dropped in to see if they had tricks to get it to come loose.  they worked on it for 45 min and finally got it loose.  The bill?  Zero!   Been going there ever since.

[CoryTDF]

Had some weird noise coming from my truck so I took it to LS. Told me my passenger side front wheel bearing was bad and gave me a quote. It seemed really high so I went and bout the parts with the thought of doing it myself. Well, with the Tundra you have to have them pressed in and out so it turned out to be a real freaking pain in the butt. Once we put everything back together i hit the road and the noise was still there. Took my truck back to them and they told me it was my driver side rear wheel bearing that was bad.  They had me though because I knew that I did not have the time to do it myself again so after talking with the manager and telling him that his team screwed me by telling me the wrong one the first time that they should cut me a break on this one. They gave me a small discount and fixed it up.

I am not stuck to LS but I have been treated pretty well by them here in WW. I will store jump from time to time to find a better deal as there are 3 LS within about 15 miles of me. Both the Walla Walla store and the College Place store will cut you break on tax to keep you from going to the Milton Freewater Oregon location.   

[huntnfmly]

I don't think Les works on brakes... They replace everything!

Funny you mentioned this I have an appointment on the 17th to get my brakes done on my truck and they are replacing all of them lol

My magic 8-ball says your rotors are worn past serviceable limits, by federal law they may not be able to even put them back on the rig.  Options are new rotors or a tow home.  Don't ask me how magic 8-ball knows this....

The 8 ball is all knowing and wise that's exactly what I was told and having done😅

[jackelope]

I don't think Les works on brakes... They replace everything!

Funny you mentioned this I have an appointment on the 17th to get my brakes done on my truck and they are replacing all of them lol

My magic 8-ball says your rotors are worn past serviceable limits, by federal law they may not be able to even put them back on the rig.  Options are new rotors or a tow home.  Don't ask me how magic 8-ball knows this....

The 8 ball is all knowing and wise that's exactly what I was told and having done😅

If it's a corporate store, they will only do pads, rotors and calipers. Company policy.

[huntnfmly]

They've always been good to me on mechanical repairs and tires so I don't mind

[Rob]

I have to agree that the customer service at Les Schwab varies with the direction the wind blows.  I hate people trying to upsell me when I tell them what I want beforehand.  That being said, I will defend them and patronize the business for an entirely different reason.  My kids and most of their friends are active in 4H and the FFA raising and selling livestock at the state and country fairs.  Les Schwab is the only Washington business that wholeheartedly supports our kids at the fairs.  Without doubt if LS ever chose to quit supporting the kids at the fair the fairs would collapse and die within a couple of years.  Their simply isn't any other business willing to purchase livestock at the fair and literally carry the sales every year.  I applaud them for what they do, and because of it I'll tolerate a bad experience or two.

That's cool! 

[724wd]

I am not stuck to LS but I have been treated pretty well by them here in WW. I will store jump from time to time to find a better deal as there are 3 LS within about 15 miles of me. Both the Walla Walla store and the College Place store will cut you break on tax to keep you from going to the Milton Freewater Oregon location.   

You should try Luttrell's on Rose. Rick from Coachman works there now and @woodchuck might know something about them, too...