so to resolve the issue i got an response from Lymann. here it is.
the windex worked great i never would have thought of it. great support for a great product
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Morgan,
A customer support staff member has replied to your support request, #115873 with the following response:
Morgan,
You can try wiping the unit with Windex on a paper towel this will release any static on the unit. If that doesn't help then I can try sending you a new power adapter to try. I don't want to suggest returning it to us as of yet. we can try the things I suggested first.
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
Joseph Angelo
Service Technician
Lyman Products
