cabelas tulalip Gun library

[Stilly bay]

I had a shotgun that I was kind of on the fence about getting rid of, so just out of curiosity I brought it to the tulalip cabelas to see if I could get a good price toward a trade- if I couldn't then no sweat, since I like the gun anyway.

off the bat I was greeted by cabela's usual friendly customer service, and had a gentleman evaluate my gun. he deemed it 95% which I agreed with since it only had a few very cosmetic flaws. he offered me a price of $860.00 which was a little bit less than I was hoping for but I said I would happily accept that and use all the money plus $300 of my own towards purchasing another gun they had there.

at that point the head honcho of the gun dept comes in and snatches up the gun and picks it apart. his tone was very terse and he was on the brink of shouting right from the get go. he pointed out several places "where I had tried to cover up scratches on the stock" and the "butt pad was not original"  and said the gun was no longer 95% but at 75% and he could only give around $500 for it, because at 100% the gun would only be worth maybe $1000.

I remained cool and asked why he says a new gun is only worth $1000 to him when other stores are selling the very same gun in lesser condition for around $1500?
he said "you obviously know nothing about how this works" while raising his voice.

 I very calmly told him I didn't appreciate being talked down too or being shouted at.

he said "I am tired, I have been dealing with people who think their guns are worth more than they really are for the last few weeks"

I replied very calmly "perhaps you should stay home and get some rest before abusing paying customers"

"I wasn't being abusive" he said with a snotty tone, and raised voice again

I told him that I felt he was abusive or at the very least mistreating customers with his poor attitude and derisive comments.

and then I told him the gun was off the table and I was no longer interested in selling it.

for my own satisfaction, I asked him to look up that model gun in the cabelas library so he could see that other cabelas locations were in fact selling the gun at upwards of $1500.
after several excuses and pretending not to see what was right in front of him on the monitor, he stuck with his conclusion that all the other stores had payed way too much for this type of gun and they had all been sitting on the shelves for awhile (mind you the gun I was selling was a duck gun.. and this IS duck country)... I decided enough was enough and left.
on the way out the fellow who helped me originally apologized for his co workers attitude and said there have been several complaints already about his demeanor and poor customer service.

now I don't pretend to know all the ins and outs of cabelas policies and their gun library. and it really was no big deal to me that I couldn't sell them my gun.

but for damn sure I know it isn't right to yell at customers or talk down to them under any circumstances, especially without provocation.

in the past I have always dealt with the lacey gun library, and have always been treated as a customer should, and have always wound up with a fair deal. you might want to save yourself some trouble and use lacey too.

[jeepasaurusrex]

I am forwarding this to my wife. Would you mind sending me a PM with Mr Attitude's name?

[Austrian Hunter]

He should find another job!!  Good write up and good to know!! 

[carpsniperg2]

Yeah that bites! Guy needs a new job! I understand that a lot of people ask way more then what there guns are worth. That being said he has to be professional, its his job.

[Stilly bay]

I am forwarding this to my wife. Would you mind sending me a PM with Mr Attitude's name?

PM sent

[h20hunter]

What gun library?

I've been in there twice now and don't know what you are talking about? I mean....there is a small closet like room with a few expensive guns and some pretty fancy looking wood but I never found a gun library. So far I've been in twice. Completely ignored by staff and wandered around until I found what I needed. On one visit I asked where something was and got a "over there" pointing. Basically it is a Cabelas wharehouse. Get in, find your stuff, get out.

[FC]

I am betting he doesn't last long if he is that much of a tool, Cabela's is all about their customer service.

[JohnVH]

what kind of gun?

[PlateauNDN]

Something tells me somebody's in for a promotion or they're going to be advertising for a position.  NO excuse for that kind of attitude, that's the job you selected now deal with it in a professionalism manner.

[Stilly bay]

its a remington SP-10 just like this one. granted mine isn't in as good a shape but some finish scratches aren't enough to knock $500 bucks off the value.

http://www.cabelas.com/product/Remington-SP-10-10ga-Magnum/1383678.uts?Ntk=GunLibrary&searchPath=%2Fcatalog%2Fsearch.cmd%3Fform_state%3DsearchForm%26N%3D0%26fsch%3Dtrue%26Ntk%3DGunLibrary%26Ntt%3D10%2Bgauge%26x%3D0%26y%3D0%26WTz_l%3DHeader%253BSearch-Gun%2BLibrary&Ntt=10+gauge

that is one of the least expensive SP-10 they are selling. I  believe the prices are jumping because the SP-10 is no longer being made.

here is one in the high range

http://www.cabelas.com/product/Remington-Model-SP-10-Camo-10-Ga/1183492.uts?Ntk=GunLibrary&searchPath=%2Fcatalog%2Fsearch.cmd%3Fform_state%3DsearchForm%26N%3D0%26fsch%3Dtrue%26Ntk%3DGunLibrary%26Ntt%3D10%2Bgauge%26x%3D0%26y%3D0%26WTz_l%3DHeader%253BSearch-Gun%2BLibrary&Ntt=10+gauge

the funniest part was when I finally twisted his arm to look at these links, he was just full of excuses and said they were all marked too high to begin with.

[Austrian Hunter]

Boy I love that last one in camo 

[PlateauNDN]

its a remington SP-10 just like this one. granted mine isn't in as good a shape but some finish scratches aren't enough to knock $500 bucks off the value.

http://www.cabelas.com/product/Remington-SP-10-10ga-Magnum/1383678.uts?Ntk=GunLibrary&searchPath=%2Fcatalog%2Fsearch.cmd%3Fform_state%3DsearchForm%26N%3D0%26fsch%3Dtrue%26Ntk%3DGunLibrary%26Ntt%3D10%2Bgauge%26x%3D0%26y%3D0%26WTz_l%3DHeader%253BSearch-Gun%2BLibrary&Ntt=10+gauge

that is one of the least expensive SP-10 they are selling. I  believe the prices are jumping because the SP-10 is no longer being made.

here is one in the high range

http://www.cabelas.com/product/Remington-Model-SP-10-Camo-10-Ga/1183492.uts?Ntk=GunLibrary&searchPath=%2Fcatalog%2Fsearch.cmd%3Fform_state%3DsearchForm%26N%3D0%26fsch%3Dtrue%26Ntk%3DGunLibrary%26Ntt%3D10%2Bgauge%26x%3D0%26y%3D0%26WTz_l%3DHeader%253BSearch-Gun%2BLibrary&Ntt=10+gauge

the funniest part was when I finally twisted his arm to look at these links, he was just full of excuses and said they were all marked too high to begin with.

    It doesn't matter what he thinks, he's not the person in charge of making the pricing decisions.  I hope you reported him because shhh heads like this don't have any business in customer service if they can't control themselves and act professional.

and the camo one is nice, wish I had one right now.

[BullMagnet76]

That guy won't last long.  But if you are looking to get the most for your gun sell it privately, Cabelas is only looking out for themselves, I have sold one gun to them and I got hosed badly but I had to sell it in a hurry.  You should have gone to the store manager about Mr. Wonderful.

[jeepasaurusrex]

I'm on it guys...

[WonkyWapiti]

If an *censored* treated me like this, I don't care if they offered me twice what the gun was worth.  I'd take my business elsewhere as I've done on occasions in the past.  I treat others professionally at work and I expect the same when I'm spending money at a business.