$1000 to replace struts?!

[CAMPMEAT]

Schwabs has pulled that crap on my wife. A car that is 10-15 years old doesn't need to put $ 1000 struts on it. We've also had a tire with the steel belt coming out of it and Schwab wouldn't warranty it. I avoid them unless I can't.

[Miles]

I had some *censored* at Les Schwab tell me that my truck needed to have the oil in  the rear diff drained and replaced.   I asked "why is that".  He then proceeded to tell me that it really looked awful and I must launch a boat a lot or drive down dusty roads and it ruined the oil.   I enlightened him to the fact that the truck only had 15,000 miles on it, had never towed a boat, and what vehicle doesn't drive down dusty roads in Spokane....   It's at 60,000  now and hasn't had the oil touched or been back to a LS.

[Holg3107]

most NAPA and CarQuest shops will rent you coil spring compressors. Its really not that hard to do and will save you a ton of cash. After all is said and done take it in somewhere to have it realigned.

[Heredoggydoggy]

I had some *censored* at Les Schwab tell me that my truck needed to have the oil in  the rear diff drained and replaced.   I asked "why is that".  He then proceeded to tell me that it really looked awful and I must launch a boat a lot or drive down dusty roads and it ruined the oil.   I enlightened him to the fact that the truck only had 15,000 miles on it, had never towed a boat, and what vehicle doesn't drive down dusty roads in Spokane....   It's at 60,000  now and hasn't had the oil touched or been back to a LS.

Years ago, my dad took his car into one of those quick-lube oil change outfits.  The snotnose kid working there pulled the dipstick out of the car's automatic transmission and told him he needed to replace the fluid.  My dad asked him why, and the kid said: "Because it's red."  My dad said "what color is it supposed to be?"  The kid shrugged and admitted he didn't know!  My dad told him to put the dipstick back and get the hell away from his car.

As long as your car handles and rides good, and tire wear is OK, I wouldn't worry about what the  tell you.

[cwuwildcat]

I took a BRAND NEW Jeep into a GoodYear center to have it's 2nd oil change.  They called me up to say the serpentine belt needed to be replaced because "it was cracked" and listed other things that "needed" to be done.  Told them to change the oil and stop trying to scam me.  The engine was still giving off that new car engine smell when it started up, and it had less than 6,000 miles.  If they were actual problems it would go back to the dealer.  I'll never will go back to a Goodyear store again because of that.

[fish vacuum]

I would ask this second shop if they even need to be replaced.  I have had Less Schwab just make suggestions, because they have no record of doing the work and therefore assume that it needs to be done.  One of the many reasons I quit going to Les Schwab.  Or maybe you only need to replace the front or rear?

 

[woodywsu]

My bet is your struts don't even need replaced. Les Schwabb pulls this crap constantly.

[jackelope]

My bet is your struts don't even need replaced. Les Schwabb pulls this crap constantly.

[smdave]

I had a 2003 full size Yukon XL, Les Schwab when having tires put on told me I needed rear shocks. I did nothing with it thinking I really don't need them.

Months later I purchased a 24ft travel trailer and thought I need rear shocks, made the appointment with them sat in the waiting room the guy comes out after looking at my shocks and says there is nothing wrong with them and the factory shocks I have a way stronger then anything he carries. He wanted to know why I thought they were bad, I handed the slip I got from them months earlier he said he would talk with that person.

The good about it was they did not take advantage of me in the end, but the one guy wanted to.

I have never been back to Les Schwab after using them my whole adult life I turn 50 this year.

Discount Tire gets my tire money now.

[h20hunter]

Raise your hand if you or anyone you know has had their brakes done at a Les Schwab and was told you "have" to als replace calipers or they wouldn't be covered under warranty. Sound familiar. Complete BS upselling.

[predatorpro]

So I went to get my tired rotated the other day on my 1993 Subaru Legacy wagon (go ahead, make whatever jokes you want but this care get's me from point A to point B, and back again). The kid at Les Schwab gives me my keys when they are done and then says, oh by the way you should get your struts replace, here is a quote for $950. I looked at him and told him he was crazy, mainly because I was shocked by the price. Looking around at NAPA, struts for my car are $91 for the front and $90 for the rear. Are they really wanting to charge nearly $500 in labor?! I didn't look to closely at the quote because the kid just threw it in my face, didn't even want to talk about it or tell me what it includes. It's hard to want to spend or be okay with spending that kind of money on a car that isn't worth much more than that. Is Les Schwab trying to stick it to me or is this a real price for having this done?

your problem is "the kid" lol have someone that knows what they are talking about look at them, did he tell you why he recommended struts?  i hate how people blame the business as a whole, i worked at les schwab in quincy for 4 years, as far as having a good honest crew when i worked there they were as good as it gets, alot of the "kids" they hire dont know the difference between an inner and outer tierod but yet they love to give qoutes to someone for the wrong thing because they think they know everything cuz they can change their oil in their riceburner honda, every business has stores that arent that great, there are les schwab stores that i wont take my truck too and there are some i trust hands down, you have no idea how many semis i had come in with wheels ready to fall off because some idiot at commercial tires or discount tires doesnt have a clue what they are doing...i never had a single loose wheel claim on a semi and trust me they will let you know about it! take it back in and have a veteran alignment guy take a look at it and have him explain to you why, it could be a serious problem or it could be just some idiot kid...

[predatorpro]

Raise your hand if you or anyone you know has had their brakes done at a Les Schwab and was told you "have" to als replace calipers or they wouldn't be covered under warranty. Sound familiar. Complete BS upselling.

perfect example of a bad store that needs to get rid of an employee, i have never heard of les schwab telling us to do that while i worked there, proper way is to mic the rotors, if they are under spec and cant be turned they have to replace them its a liability issue, if you dont want to buy them they probly wouldnt do brakes on your car, mainly because people turn around and sue them for millions of dollars after they get in a wreck because they bitched at les schwab that they dont need their rotors replaced and then get in a wreck cuz their rotors are too thin and over heat melting your pads but hey whatever..., if it was your business you wouldnt take that chance on a brake job....

[predatorpro]

last rant but i get tired of people always blaming les schwab for so many things, people try to rip les schwab off more then then les schwab tries to rip people off, i had people storm off cussing me out because i wouldnt rotate their tires with chords hanging out of them with horrible alignment issues...but yet i was the bad guy because i didnt feel like losing my job because i didnt follow TIA protocol...their is a reason behind these rules but people have their head too far up their ass to listen or understand them, another great example is battery warranties...its a simple warranty tax example...you have a 2 year 100% replacement if it goes bad after that its pro rated out for the rest of the months left on the warranty, yet people get irate that their im not replacing their 7 year old battery for free....

[Johnb317]

I understand rotors, the upsell which h20hunter brought up is their selling rebuilt calipers.  They tried that with me on a 8 year old car and less than 50k on it!   
Been working on cars all my life and only have had two calipers need rebuilding and I rebuilt them.  Used to like swab, won't touch them anymore. 

[kckrawler]

Put Les Schwab next to any other auto service chain store and they'll win hands down. Their customer service is top notch and all businesses try to upsell...unfortunately that's what they're hired to do. You want to talk about bad business, head down to the stealership that sold you that car...they'll squeeze every last penny out of you if you let them.

I've never had a problem with Schwab and will continue to use them