What level of service do you expect when buying a new bow?

[cspyder29.5]

Hey guys I'm still a newbie so please bear with me

Just bought 2 bows from a local shop, not gonna say where, but was a bit curious about level of service one should expect from buying a new bow. I mean in terms of tuning and or anything extra, since I'm new I don't know common place/have a point of reference.

Seems to me that at the minimum the shop should set you up with a peep, paper tune, and draw length. When you guys bought your bows did they have the peep in a standard position or did they custom place it in for you when you came to pick it up?

Also is paper tuning a necessity even if you're almost robin hooding 3 arrows at 20?

Are there any perks of buying a bow from certain places i.e.. accessories at a small discount? I've read so many things on different forums like AT and it seems like I may have gotten short end of the stick when it comes to service.

Thanks for reading! 

[Bean Counter]

Welcome aboard, Spyder. 

Ibuy used stuff most of the time and taht includes my bow, which Iam happy with and still shoots just fine.but the independent pro shop taht I go to has outstanding customer service. I wouldnt settle for less when paying what Ifeel is an unGodly amount of money for a new bow ($1,000ish).

If you're in the south end of WA, try to visit Cory's shop, xXx Archery. He is a member on here and I would try to buy from him if I still lived up there. He was cool enough to spend 1/2 hour on the phone with me answering questions even though I had just moved away from the area. 

[huntnnw]

if it was bought from whitetail plus in Deer Park,WA  it woulda been set up and fitted to you and anything else thats was needed. Now if bought from SVA I cant say the same

[pianoman9701]

I work with Archery World down here in Vancouver. I'll  be there shooting this afternoon. I buy my bows from them and they do everything to get me set up. They move all of my stuff over to the new bow - sight, quiver, new peep (Radical of course), silencers, rest, nock button - everything. The measure the peep with me on the range. They don't paper-tune it because they're going to release differently than I am. But, they do position the button so the arrow sits properly at full draw.

When you buy a new bow, the shop should be taking very good care of you and in turn, you'll be taking very good care of them throughout your shooting career. I would be disappointed with a shop that doesn't do everything it takes to get a person shooting after purchasing one of their bows.

[demontang]

When I have sold bows ill do what I can for the people. When I buy one id hope the shop woupd take care of me and set the draw length and draw weight and at least set the rest for center shot and knock height

[xXLojackXx]

Let an archery shops record of business do the talking. If they've been around 20-25+ years, it's for good reason. I buy and have all my work done at The Bow Rack in OR. Truly a professional shop that stands behind their bows. From all the small things like tying in the peep to tuning your bow and checking the timing of the cams on a Hooter Shooter, it's always perfect after they're done. IMO it's worth the 4-5 hour drive to have someone like Wayne put together my bows. I have them build my arrows and ship them to me as well. The last dozen they built for me were ALL within .3 of a grain in weight. I won't buy arrows from any shop in the greater Seattle area.

[h20hunter]

I expect a lot. I bought my new Hoyt from Nock Point. They haven't punched my card or charged me to shoot there. They fully set up the bow and tuned in any way needed. Installed all my stuff as part of it. Free tear down and adjust yearly for the life of the bow. Have taken care of me with anything I have needed up to now. Yes, they are a "one of a kind" shop....those that go there know what I'm talking about.

[xXLojackXx]

I expect a lot. I bought my new Hoyt from Nock Point. They haven't punched my card or charged me to shoot there. They fully set up the bow and tuned in any way needed. Installed all my stuff as part of it. Free tear down and adjust yearly for the life of the bow. Have taken care of me with anything I have needed up to now. Yes, they are a "one of a kind" shop....those that go there know what I'm talking about.

Oh I know what you're talking about. Like getting new arrows made up and loosing your first 6 inserts in your target because they pulled right out of the shaft 

[Johnb317]

 Bill at the Knock Point has always worked to deliver great service.
He can seem a little rough around the edges, but if you buy a bow there they will tune it for free for life.

[blackveltbowhunter]

 
  Every bow I have bought new was at the least set to my DL, poundage set, and papertuned.

  Thats 3 different shops.

   Far and away my best experience has been with XXX Archery. And I still take my bow their for service and haven't considered anywhere else.

[Special T]

You buy from a pro shop for the service, Period. If they didnt get you dialed in then you got hosed. IMO the WORST thing a shop could do is sell a bow that doesnt fit you right and get you shooting  groups as quickly as possible. WHY? Because its likely that you wont continue shooting.

[stromdiddily]

I expect a lot. I bought my new Hoyt from Nock Point. They haven't punched my card or charged me to shoot there. They fully set up the bow and tuned in any way needed. Installed all my stuff as part of it. Free tear down and adjust yearly for the life of the bow. Have taken care of me with anything I have needed up to now. Yes, they are a "one of a kind" shop....those that go there know what I'm talking about.

Oh I know what you're talking about. Like getting new arrows made up and loosing your first 6 inserts in your target because they pulled right out of the shaft 

Well at least I know now I'm not the only one that's had this happen.   

[Olydog09]

Just a heads up on The Nock Point. . I had a friend (DP) on these boards who is getting into archery and was going to go there for some arrows. Daniel asked to  make sure that the shop cut the arrows to a specific length, square the shafts after cutting and square the inserts. The worker he was talking to was very helpful but the owner freaked out and butted in and told him no. I thought that was odd so I called the shop a day later and asked the owner if they square the shafts and inserts when they build arrows and he answered no.  I would suggest not having arrow work done by this shop.

 I do not know about their bow set up but if you purchased a new bow from them they should have installed all your accessories including the peep. (Once the rest of set up was done they should have set the peep to your position and tied it in for you) They should have set the rest center shot and height as well as tying in a D-loop on the string and making sure that your arrow came off the string at a 90 degree of 1/8" high at the nock off 90 degrees to your arrow rest. They should have checked your arrows with the rest you are using to make sure any vane adjustment that may be needed gets done and they should have checked for potential clearance issues.  They should have set your sight in centerline and got it as close as possible so your first shot will be close and you will need minimal adjustment to get sighted in. They should have figured your draw length BEFORE they ever sold you the bow and they should have set that for you as well as a comfortable poundage to shoot at. Being a newer archer they should have talked anchor points with you and helped you shoot the bow to get it sighted in.  Paper tuning is a possibility but is not really part of initial set up in my mind and can be a fairly long process. However if they set it up properly to begin with and got you the proper arrows it should be close. You should expect to pay for paper tuning if they helped you to do it. Or pay for range time and rental if they allowed you to do it at their facility with their equipment.

[JJD]

Personally, I ask up front when I buy a bow, what is included and what is not.
If I don't like what they offer, I'm outta there.
Being fairly new to archery, having someone who know what they are doing is very valuable.  You will have many questions in the future.
Bottom line, don't leave the shop with it or pay until you are happy with the bow.