I've got take a minute to let you all know about my latest experience with Aero Precision. Last month I ordered some parts from Aero and expected them to take a few days before everything was processed and shipped. I was out of town for several days following the order and checked the tacking number when I returned home. The USPS tracking showed that the parts had been delivered to my house while I was gone.......only they were not on my porch or in my box, I did not receive them.
I went to the post office and explained this to them, the lady I talked to said she would look into it and get back with me. Several days later I went to the office again and this time spoke to a gentleman, explaining everything. He also said he would look into it and get back with me.
A couple days later I still had not heard from them so once again went to the office, only to have to talk to a third person. This gentleman told me I would have to file a claim and would have to do it online.
It took me longer than a hour online to figure out how to file this claim, if you ever have to file with them you can't do it from a Apple device.
Once I got it figured out I sent off the claim, with a copy of my receipt from purchase.
Finally, after waiting almost 3 weeks, I received a letter from the USPS, "Claim Denied". Reading through the letter they said that their records show the package was delivered and therefor the claim is denied.
Now pissed off, I sent a email (politely) to Aero explaining the entire situation. The following day I received a reply email from Aero asking me to send them a copy of the letter from USPS, so I took a pic of it with my cell and included it in my reply back.
The next morning I received another reply from Aero, telling me that they were changing the status of my order and would be shipping out new parts that day. The next day, a package from Aero was delivered to my door.......no charge.
That right there is customer service!
