Primos customer service

[Mandownitis]

I have two Primos 46 trail cams.  I have had one for about 8 months and one for about 5.  The first one started to act up.  I would take pictures right after being set.  But when it went into "sleep" mode it would not wake up again.  I put out some bait and feed and when I returned to check it I would have obvious sign that I had visitors but not one picture.  So I went the the Primos web site and found the customer service link and started a ticket.  They got back to me within an hour.  They told me to send the unit in and they would replace it if needed.  That was less than two weeks ago and today I got a brand new unit.  I think that is pretty good service.  No questions asked.  Now I am ready to get the new one out and get some pictures of the spring season.

[DBHAWTHORNE]

That is good to hear. I have heard many good things about Primos customer service.

[vandeman17]

I really like Primos and their products. A few years back, I sent a review to them about an archery sling I bought and I got back a hand written letter signed by Will Primos. I thought that was pretty cool.

[greenhead_killer]

agree with you all, they are the best, plus, their products are so user friendly even a un edumacated neaderthal(?) like myself can use them within 5 mins, or at least have an idea. they also have great videos that really get your blood pumping for the upcoming season!!!

[carpsniperg2]

I have dealt with primos as well and always had good result. They make some great products.

[kerrdog]

I broke the fan on my new Killer B decoy and they sent me a new one free!   Yes, I have no turkey feathers to make a real fan.  Yet.

[bobcat]

How long is their warranty and do they require a receipt that shows the date it was purchased?

I bought a couple of Moultries off of ebay and they did the same thing. They would take pictures fine at first, but then after about 20 minutes, when they went "to sleep" they would no longer take pictures. These were used and Moultrie only warrants their cameras to the original purchaser, and even then it's only good for 1 year and you need a receipt. So I never bothered trying to get them fixed. Just kept them for parts.

[cx2vandine]

Good to know.  Customer service goes a long way.

[CAMPMEAT]

I have a Power Dog ecall and lost the remote for it last year in the snow. Couldn't find it. So I called Primos and asked how much for a new remote. The guy said " Give me your address " which I did. How much I asked, he said "no charge". They sent me a new one at no cost at all, nothing. They got my vote.

[predatorpro]

go primos! great company i really like alot of their products but have yet to talk to customer service since i havent had any problems yet with anything i have got from them

[Birdguy]

I bought a blind off of eBay (from a licensed Primos dealer) this spring for taking the kids turkey hunting. When I go the blind the zipper only went down one time before the teeth were no longer lined up . We used it for the rainy/snowy/hailing youth season and when we got home the Mrs. logged onto their website with a few questions. They sent her their 800 number and asked her to give them a call. One quick phone call resulted in a new blind and a shipping label for the old blind  . They even double boxed the new blind so we had a box to return the broken one in. I thought that was way above and beyond. I could not be happier, and will gladly buy more of their products because of it.

[Elkhound]

Nothing but good things to say here.  Despite the fact that I've had problems with thier new Truth Cam X, they have sent replacement units twice....both were sent to me with a return label to send in my old camera when I received the new one.  I just wish this particular camera didn't have so many issues, but they are willing to work with me and do WHATEVER it takes!  Go Primos!

[BOWHUNTER45]

go primos! great company i really like alot of their products but have yet to talk to customer service since i havent had any problems yet with anything i have got from them

other than me about choking on a diaphram of theirs , me neither !!

[CAMPMEAT]

I don't know if this will help, but, I have a different brand trail camera and mine would do the same sorta thing. I googled the problem with the make and model number and found out you can reset them with a code from where you put in your password. It might work on the Primos.

[Elkrunner]

I don't know if this will help, but, I have a different brand trail camera and mine would do the same sorta thing. I googled the problem with the make and model number and found out you can reset them with a code from where you put in your password. It might work on the Primos.

I had the same issue